Zach Orndorff

I took my car to Front Royal Ford for an alignment. After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to d After 6 hours, they told me the left front caster was frozen and they needed 2 more hours to test it further. They never said the car was unsafe to drive or unroadworthy — so I picked it up and took it to Koons Ford in Falls Church instead. Koons found several major safety issues that made the car too dangerous to be on the road. They gave me a loaner Explorer while they made the repairs. When I asked Front Royal Ford why they let me drive off in a car that dangerous without a word of warning, the service manager's answer was that I hadn't paid for the additional 2 hours of testing. I asked for the paperwork from the alignment — there wasn't any. I've reported this to Ford corporate. In my opinion, and based on my personal experience with their service manager and department, I strongly recommend ⚫️ people not put your safety in the hands of Front Royal Ford. Thank you, Koons Ford Falls Church — we're safer because of your integrity.. More

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Front Royal Ford was simply great in helping this wayward traveler. While on a road trip to Arkansas from Maryland, I started to experience issues with my Ford F150, STX. The service department took it in im traveler. While on a road trip to Arkansas from Maryland, I started to experience issues with my Ford F150, STX. The service department took it in immediately, but that did not solve my issue of having to get to AR. The sales department stepped in and made it happen. I tell you. I have purchased four new vehicles in my lifetime. All Fords. This is the first time I really felt the dealership really cared. Long story short, I purchased a new truck and completed my journey to AR. More

by jet43now Verified Customer Verified Customer

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Zach and service crew are friendly and professional. Very timely service in & out, per my scheduled appointment. Very timely service in & out, per my scheduled appointment. More

by bfish703 Verified Customer Verified Customer

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I had an outstanding experience at Front Royal Ford from start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. Their customer service is truly exceptional. Everyone was knowledgeable, honest, and treated me with kindness and respect. It’s clear that they value their customers and work hard to build lasting relationships, not just make a sale. The dealership is clean, well-organized, and has a great selection of vehicles. The entire process was smooth, transparent, and efficient. I left feeling confident that I had made the right decision. If you’re looking for a dealership that is trustworthy, professional, and truly cares about its customers, I highly recommend Front Royal Ford. Thank you to the entire team for such a wonderful experience—I will definitely be recommending you to my family and friends and will gladly return for future vehicle purchases. More

by pattytg01 Verified Customer Verified Customer

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The only place I trust with my vehicle. Staff are friendly and most importantly respectful. I am always given transparent answers regarding the needs and cost of my vehicle. Staff are friendly and most importantly respectful. I am always given transparent answers regarding the needs and cost of my vehicle. More

by rachaelwagner61 Verified Customer Verified Customer

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Service advisor were great to work with. I had an oil change done I made appointment for it but was told it is still first come first serve. That was the only problem I had. Even with t I had an oil change done I made appointment for it but was told it is still first come first serve. That was the only problem I had. Even with that being said. Oil change was done in a good time period More

by Kevin S Verified Customer Verified Customer

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Service department did a fantastic job went above and beyond for us with our warranty work beyond for us with our warranty work More

by dna25317 Verified Customer Verified Customer

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Friendly, understood my complaint, good communication, completed in a timely manner. Zach is the best completed in a timely manner. Zach is the best More

by Tim Verified Customer Verified Customer

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Overall visit was good , however I'd wish they would have scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There es scheduling for oil changes and inspections. I do appreciate the first time free oil chamge and life time inspection with buying a new car. There estimate on waiting time was accurate so can't really say anything off overall. Fair, friendly and on time. Recommend them to anyone lookn for oil change and inspection but have 2 to 3 hrs to wait. More

by Slotnut Verified Customer Verified Customer

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Bought a 2026 Ford Maverick in May 2026. Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall Salesman John Sharp was awesome . The whole team was awesome. I was out with my purchase in 2 hours. In 2 weeks following my purchase had a recall on the 2026 Ford Maverick. Do Not Drive Recall in the Service Department Zack Ordoff was awesome. Customer service was great. Thank you for such a awesome team at this dealership. More

by trudyfoster Verified Customer Verified Customer

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