Zach Orndorff

It was a great experience, I did not feel pressured, Brett took the time to make sure the vehicle was a good fit for me and my needs. The atmosphere was easy and relaxed. Everyone there was pleasant and Brett took the time to make sure the vehicle was a good fit for me and my needs. The atmosphere was easy and relaxed. Everyone there was pleasant and friendly. More

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They were slow to respond, I needed to call them for any updates, and when I called I had to go through multiple people and a call back before getting an update. updates, and when I called I had to go through multiple people and a call back before getting an update. More

by jclarkeIV2003 Verified Customer Verified Customer

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Treating was Good Morning how can we help you? After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot cof After explaining what in need and the necessary paperwork the Service Advisor assisted in showing me how to change my display on my gauges. Hot coffee awaited. Everyone is friendly and helpful. More

by rdmitchelljr2 Verified Customer Verified Customer

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I would recommend the service department. They are great and very knowledgeable and professional. Great service. They are great and very knowledgeable and professional. Great service. More

by calanglais Verified Customer Verified Customer

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Everyone I spoke to when making service appointment was very friendly. I wanted to verify part was in stock before dropping off my truck which they did without hesitation. Service was completed when promi very friendly. I wanted to verify part was in stock before dropping off my truck which they did without hesitation. Service was completed when promised, so I am completely satisfied. I would recommend Front Royal service department to everyone. More

by DWHITE_1127 Verified Customer Verified Customer

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$180 to update the software on a truck seems a little steep to me (so i didn't get it done), otherwise service was fine. steep to me (so i didn't get it done), otherwise service was fine. More

by Tmarty4133 Verified Customer Verified Customer

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The PDL service was excellent and something I wish all dealers did when vehicles need servicing. Great price on tires for my Bronco too! dealers did when vehicles need servicing. Great price on tires for my Bronco too! More

by seantrad823 Verified Customer Verified Customer

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Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

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I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

by covel648 Verified Customer Verified Customer

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Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... Ford. Answered all of our questions... More

by william.bergmann Verified Customer Verified Customer

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