Zach Piotrowski | Page 3

They are pretty good. Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour w Just wish when they wash the car they would dry it too. Was told it shouldn’t take too long to fix the oil reset recall but I waited for an hour with no updates along the way. Otherwise, I’m satisfied with them. More

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Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

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Was a great experience Zach was very professional up front. Keep us in the loop. Even though you team could not find the major problem but seems to be no problem now plus fixed recalls. I have had a gre front. Keep us in the loop. Even though you team could not find the major problem but seems to be no problem now plus fixed recalls. I have had a great experience with KG we have bought our last 3 vehicles from you More

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This is a great dealership. The people are nice, they treat you like how you would want to be treated, friendly and they remember you. The people are nice, they treat you like how you would want to be treated, friendly and they remember you. More

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A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you Very friendly, fast and professional. Thank you More

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Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! recall on my car was fixed would definitely recommend!! More

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They got me in quickly. Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will go back again. More

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Zach gave great customer service - he was efficient, friendly, and most helpful even with general questions that did not apply to the reason for my visit. friendly, and most helpful even with general questions that did not apply to the reason for my visit. More

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Received excellent service on my recent visit for an oil change from Zach and Rebecca change from Zach and Rebecca More

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Great service friendly , fixed all open recalls , updated soft ware so remote start would work soft ware so remote start would work More

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