Zach Reed

Zach Reed was my service representative today and he did very well. His communication was clear and helpful. He made sure my repair was done efficiently and he met the expected completion time. very well. His communication was clear and helpful. He made sure my repair was done efficiently and he met the expected completion time. More

Report | Print

They were extremely helpful and quick. I love to get my rav4 serviced with him and the dealership I love to get my rav4 serviced with him and the dealership More

Report | Print

Friendly and fast. Good deal on oil change and they replaced a read reverse light. Good snacks and coffee too. I liked the video they send of the inspection of the car. Good deal on oil change and they replaced a read reverse light. Good snacks and coffee too. I liked the video they send of the inspection of the car. More

Report | Print

I really appreciate the service and hospitality. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. More

Report | Print

I’ve had 5 visits in 2025 and they have all been stellar! I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tu I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tundra, being very realistic on service recommendations and not pushing excess items. Most recently, Zach Reed spent hours on the phone with the warranty company, fighting to get a repair covered (and saving me ~$6,000). It’s unfortunate when repairs are required but how the dealership and team respond is what’s most critical. Toyota of Brookfield didn’t manufacture the vehicle, but they’re doing everything possible to keep it on the road. On top of excellent service team, the waiting area is meticulously maintained, with my personal favorite being the fresh popcorn. You can tell the entire team is there to support their customers 100%, and I 100% recommend them! More

Report | Print

Zach Reed has been my service rep for a few years now and he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to m he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to me! I am extremely happy with Zach and Brookfield Toyota. More

Report | Print

I went into Napleton service bcuz my transmission was making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to p making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to pay anything. Zach handled everything with courtesy & professionalism. Surprisingly, the repair was handled expeditiously & now my vehicle drives like a new car. Zach really worked wonders.I do so appreciate him & the service techs at Napleton. More

Report | Print

As usual, my scheduled service was handled with courtesy, professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns. professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns. More

Report | Print

Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More

Report | Print

Quick and easy oil change/maintenance check-up by Zach Reed and team at Napleton Toyota, Brookfield Reed and team at Napleton Toyota, Brookfield More

Report | Print