Zach Ruppert | Page 2

I have had my Honda Civic serviced exclusively by Crown Honda since moving to St Petersburg and they have always taken care of my vehicle in a timely manner. Zachary Ruppert has been my go to person since Honda since moving to St Petersburg and they have always taken care of my vehicle in a timely manner. Zachary Ruppert has been my go to person since I have been there as well. He is professional, courteous, and communicates in a timely manner when my vehicle is being serviced. I will continue to bring my vehicle to Zachary and the team at Crown Honda as long as I am in this area. More

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Great dealership, with friendly staff and does a quality job with the cars. I had the pleasure of working with Zachary Ruppert and he was great in reaching out to me and providing me with updates and inform job with the cars. I had the pleasure of working with Zachary Ruppert and he was great in reaching out to me and providing me with updates and information about my vehicle during its service. He was very friendly and very on top of his work! More

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So glad Zach Ruppert was the employee who I dealt with. He is very friendly and knowledgeable. I will request him each time I come back to your dealership. He is very friendly and knowledgeable. I will request him each time I come back to your dealership. More

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Crown Honda, Pinellas Park is reliable and trustworthy. Mr Zachary Rupert is courteous and knowledgeable. Mr Zachary Rupert is courteous and knowledgeable. More

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Zach was really great and needs a raise for his hard work and patience with me and patience with me More

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Zachary as always was very helpful and kept me informed. Service very fast and professional. Service very fast and professional. More

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Crown Honda is a great dealership. Convenient. Friendly. Clean. Easy to schedule service. Appreciate the call back. Convenient. Friendly. Clean. Easy to schedule service. Appreciate the call back. More

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Gary Phillips aced it again. Fit me in the very next day. Always the Gent, polite, professional and personable. Gave me and my veteran husband discounts, explains everything cl Fit me in the very next day. Always the Gent, polite, professional and personable. Gave me and my veteran husband discounts, explains everything clearly and methodically. He is the best! More

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On Tue. May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a se May 23,2022 I took my 2015 Honda Fit to Crown Honda in Pinellas Park to get my a/c diagnosed and repaired because it was blowing hot air. Brooks a service advisor told me my compressor was leaking and needed to be replaced after all they don't last forever he said. So since they had one there, I had it done and the air worked. On Thur., June 9th the air was no longer cold so another appt. was made for Tues., June 14th. Another Service Advisor Zachary Ruppert helped me this time, so I had to explain everything to him and he said they would check the whole system out again so I waited and became a little frustrated and asked to speak to the manager. John the manager listened and ignored all of his many calls and other interruptions for me. This Crown Honda has been the only place servicing my car since I bought it used in 2015 from another dealership. John said he would personally check on the progress which he did. The diagnosis was that an expansion valve was needed, it was ordered and installed and paid for by them on Thurs. July 16th (my choice). My air worked but it made a noises and smelled then died on Friday June 17th. Another appointment was made for Tues. June 21. On Monday I called Honda Corporate to file a complaint against this Crown Honda because although they are nice people, I truly didn't believe they had the ability to diagnose and fix Honda cars. They put my complaint on hold until after my appointment to which I agreed. On Tues. June 21st, I was asked to leave my car with them and they put me in a rental for free. I was also told by Zachary my service advisor that there are many components to the a/c system and when they find something wrong they fix that component then retest, and continue this process until the problem is solved. I don't buy that. I expect Honda to be able to properly diagnose and repair Honda vehicles, otherwise I would have went to Joe Smo a/c repair. So far I've been treated kindly and I wanted to trust the process. Wednesday June 22nd I got a call from Zac, the evaporator is bad and needs to be replaced. This is an expensive and time consuming repair so my car will not be ready until Friday June 24th. The rental is extended but I did opt to pay the walk away insurance for the rental out of pocket. On Saturday June 25th I picked up my car which had been tested and is still blowing cold air. There are no strange smells or noises. Sunday morning my neighbor said my lights had been on all night. I checked and the brake lights would not turn off. After applying a youtube fix of duct tape and a penny, I made an appointment with Crown Honda and found out that my brake switch had failed, I paid to have it changed out. It's July 15, 2022 and all is well. I am retired so it was much easier for me to be patient and trust the process with them. My family has owned three Honda's, 2 have needed a/c compressor repairs within 8 years, 2 have needed brake switches, 1 2015 Civic bought new currently needs a power window motor, and needed the starter replaced after 8 years. All the cars were bought new or within the years in which they were made. While I am thinking of trading my Fit in for a Mazda 3, I can't seem to do it eventhough I am offered almost as much as I paid for it 8 years ago. I like my Fit, the size, power and gas mileage is unmatched even to date. Plus I would miss Crown Honda Pinellas Park and all the staff that give their all. More

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My rep, Zach Rupert, was awesome. This is my 5/6 visit for service with Zach as my rep. He takes the time to listen to the service request, kept me posted on progress of service, cost This is my 5/6 visit for service with Zach as my rep. He takes the time to listen to the service request, kept me posted on progress of service, cost of any work before proceeding and reviewed all services before running debit card. He is always helpful and very personable. I wouldn't hesitate to refer any Honda owner to Zach/Crown for service. Zach for employee of the month!!! Bob Lubonski More

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