Zach Zeune | Page 43

Great service Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the sta Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the status of my vehicle. More

by Sturrin Verified Customer Verified Customer

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Excellent from phone call to pick up Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind and trustworthy. I do not need my husband to do the talking. They assure you understand and take time to answer any questions. Thanks More

by KFrances6 Verified Customer Verified Customer

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Painless I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. Ther I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. There was a TV, i-pads, and books. They were done quickly and my son was entertained! More

by Dkowalke7 Verified Customer Verified Customer

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Always the best Always awesome service and always friendly;) I always go here to get my oil changed and car checked and I am never disappointed because they don't mis Always awesome service and always friendly;) I always go here to get my oil changed and car checked and I am never disappointed because they don't miss anything... The only thing is the price but I guess to get the best you charge the best... More

by EEYORE220901 Verified Customer Verified Customer

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Driver Airbag replacement per Safety Recall I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half. I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half. More

by FADERPUSHER Verified Customer Verified Customer

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Airbag recall and tire replacement Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and botto Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and bottom of door frame is caked with dirt and grease. More

by MGALLOWAY0 Verified Customer Verified Customer

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Excellent service Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment w Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment while my car was being serviced. Highly recommend! More

by WJPHJOYCE Verified Customer Verified Customer

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Recall for Air Bag component replacement All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the repair time for my sevhedule.It is nice to leave in a clean car that only inhances the feeling of confidence in the service performed! I always recommend the hige quality of your Service to my Friends which I know resulted in the sale of a RDX. Don Justice More

by don625oh Verified Customer Verified Customer

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Great Service Resolving Issues We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain our repair options. I joined Eddie for a diagnostic drive and he quickly identified the issue which was verified after additional testing. The repair took slightly longer than we had anticipated, but we were provided a loaner (2016 TLX) along with all of the normal, friendly service we get at Acura. After we picked up the car, we had a battery issue and Zach sent a service representative who picked up my car and left a loaner (2016 MDX) for the day. Larry, the service manager, spoke with my wife and made sure that the issue was quickly resolved at no additional cost. The service at Acura Columbus was excellent and we will continue to use them for all of my car's servicing. More

by BOB.LENZ93 Verified Customer Verified Customer

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Have had problems with my rear passenger door since day one I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of columbus has never acknowledged my concern . Finally last week I had my car in for service and one of the service managers looked at it and agreed. They couldnt do any work on it then so I made an appointment for the following week. He promised that they would take the inside door panel off at that time. I also ordered 2 new tires. Well I got the tires ---490.00$ and paid for them. Nobody went over the repair with me. I asked for someone to talk with me about it and they sent out a customer service kid who had no idea. Well I got it home and it is still doing the same thing. I doubt that they removed the door panel because the work was done fairly quickly. And another problem was lack of loaner cars despite making my appointment a week in advance . They washed the outside of the car but did not vacuum the floor mats up front or in the back. More

by Bailey2007 Verified Customer Verified Customer

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