Jami Meredith

Sales team and advisor service team are both great. Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! More

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We recently had an issue with our head gasket, needing a total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was origina total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was originally upset that this was not included as part of a recent Honda and Acura recall I was originally quoted almost $6000 for the replacement and Acura was willing to work with us on a better price through a Goodwill adjustment at Acura corporate the owner has personally reached out to me multiple times and has been very helpful in getting this done. They also offered us a loaner vehicle during an almost one week time. period that we were without our vehicle, which was very helpful. Ultimately, we were happy with the result, the dealership seemed to do good work so far, and they even changed our oil for no cost as a surprise, which was nice. I would highly recommend this dealership, but like any car place I would just make sure to do your homework along the way. All in all, great experience and I would go back. More

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This dealership has a great professional team! Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a det Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a detailed report was provided at the end. Very nice dealership! More

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Thank you so much Todd. He took great care of me and made everything easy He took great care of me and made everything easy More

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Great service and people! I recommend their service department to all seeking honesty in repairs! I recommend their service department to all seeking honesty in repairs! More

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Each department delivered excellent service when a rod bearing failed in my 2020 ILX. Huge shoutout to Jami for getting me a discount on the part! Thank you guys! bearing failed in my 2020 ILX. Huge shoutout to Jami for getting me a discount on the part! Thank you guys! More

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Excellent customer service and timely. My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! More

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I was so surprised that there still is a business that treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had peopl treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had people with other cars ask if they could bring their cars there. I couldn’t be more happy and when I do need a new car this is the place I will go to. More

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I have been coming here for years for my 2013 Acura TL - always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay o always great service. The team is kind, responsive, and update me of what the issues are by order of urgency when I bring my car in. Whether I stay onsite or get a “Lyft” to where I need to be, their response time is timely and they keep me well-informed. I have been helped by Todd Skidmore, Jami Meredith, Zach Zuene, and Clayton Prescott - an amazingly wonderful team that goes the extra mile EVERY time and exude professionalism/care in all they do. A huge thank you to the service team on the floor and in the shop - I am grateful! I will keep coming back! More

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This is not my 1st Rodeo. Honda, BMW, Lexus dealers I've rated before. - The staff is super cool - Communication is clear and crisp - Modes of comm phone sms and email - T Honda, BMW, Lexus dealers I've rated before. - The staff is super cool - Communication is clear and crisp - Modes of comm phone sms and email - They always ask, explain and want approval, via phone , weblink etc - Once done, I personally have seen them work way faster than they promise it'll be ready The only concern: What I don't like is there parking lot is super scrammed I'd like a little space to move, drive and park I always have trouble in their tiny lot with new cars and no dedicated place for just service vehicles. More

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