Jami Meredith

I’ve visited twice now and the staff is great. Very nice waiting room with drinks and snacks. A couple issues I had were that my driver’s seat was not set back to position after service. I was a t Very nice waiting room with drinks and snacks. A couple issues I had were that my driver’s seat was not set back to position after service. I was a technician for almost 20years and I always made sure my customers felt comfortable getting back in their car, like no one had ever been in their seat. Also the keys that they cut and programmed do not work quite right and I was not made aware before I left the dealership, I had to find out myself when I tried to use one after I got home. More

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Outstanding dealership with focus on the customer. Steve Ault is simply the best with exemplary skills, knowledge, and dispositions. Steve Ault is simply the best with exemplary skills, knowledge, and dispositions. More

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Sales team and advisor service team are both great. Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play! More

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We recently had an issue with our head gasket, needing a total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was origina total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was originally upset that this was not included as part of a recent Honda and Acura recall I was originally quoted almost $6000 for the replacement and Acura was willing to work with us on a better price through a Goodwill adjustment at Acura corporate the owner has personally reached out to me multiple times and has been very helpful in getting this done. They also offered us a loaner vehicle during an almost one week time. period that we were without our vehicle, which was very helpful. Ultimately, we were happy with the result, the dealership seemed to do good work so far, and they even changed our oil for no cost as a surprise, which was nice. I would highly recommend this dealership, but like any car place I would just make sure to do your homework along the way. All in all, great experience and I would go back. More

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This dealership has a great professional team! Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a det Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a detailed report was provided at the end. Very nice dealership! More

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Thank you so much Todd. He took great care of me and made everything easy He took great care of me and made everything easy More

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Great service and people! I recommend their service department to all seeking honesty in repairs! I recommend their service department to all seeking honesty in repairs! More

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Each department delivered excellent service when a rod bearing failed in my 2020 ILX. Huge shoutout to Jami for getting me a discount on the part! Thank you guys! bearing failed in my 2020 ILX. Huge shoutout to Jami for getting me a discount on the part! Thank you guys! More

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Excellent customer service and timely. My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! My advisor, Jamie, was very communicative helpful. Especially given another Acura dealer in Cleveland caused the issue. Acura Columbus made it right! More

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I was so surprised that there still is a business that treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had peopl treats you so kindly. From the gentleman that checked me in to the friendly staff. I told all my clients about Acura of Columbus and I even had people with other cars ask if they could bring their cars there. I couldn’t be more happy and when I do need a new car this is the place I will go to. More

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