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Zack Beserock
Zack Beserock | Page 3
Service Advisor
Phillips Buick GMC
2160 US Hwy 441-27
Fruitland Park, FL 34731
211 Reviews
After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.
Read moreDealership Experience
17 yrs, 11 mos
Industry Experience
17 yrs, 11 mos
Languages Spoken
English
211 Reviews
Write a Review
211 Reviews of Zack Beserock
October 31, 2025
Have a 22 terrain that’s having fuel pump problems. However, the recall only pertains to the fuel pump module. I’ve had to replace the car has left me stranded a couple times. I finally went to Sam Bos However, the recall only pertains to the fuel pump module. I’ve had to replace the car has left me stranded a couple times. I finally went to Sam Boswell‘s in Mount Dora. They handled the problem amazingly, whereas Phillips did not want to even do it without having money in hand. They didn’t even wanna try to work with me. I thought that was rude considering it’s the second vehicle that I bought from Phillips. I will not be going back there again unless it’s to get my oil changed and that’s only because I have the maintenance plan included with my previous purchase that I’m going to use up. Now is my car fixed. No it is not fixed. I’m still having fuel pump problems or something is wrong with the fuel system and we haven’t quite figured out yet. But again, Phillips Buick Pontiac GMC decided they weren’t gonna help me with it unless I paid them a lot of money to do it. More
by stephanie.henderson71
Verified Customer
October 28, 2025
They are an awesome dealership. The service department is on point, Zach, has great customer service experience and extremely helpful! I will recommend this dealership to anyone! The service department is on point, Zach, has great customer service experience and extremely helpful! I will recommend this dealership to anyone! More
by Kenny
October 22, 2025
I only have positive things to say about this dealership. From sales to service it’s been great! From sales to service it’s been great! More
by acomp331
Other Employees Tagged: Daniel Wertz
October 21, 2025
very good services Everyone at the dealership maded me comfortable while I waited Will use this dealership in the future me comfortable while I waited Will use this dealership in the future More
by edkayrap
Other Employees Tagged: Jim Berlin, Kiley Anderson
October 18, 2025
The sales and service departments at Phillips GMC Buick are definitely a step above the rest. Our business will remain with Phillips GMC Buick!! are definitely a step above the rest. Our business will remain with Phillips GMC Buick!! More
by rdemerick
Other Employees Tagged: Daniel Wertz
October 16, 2025
I have used this dealership since moving to Central Florida in Nov 2022. They have always been prompt and professional. This visit was to address recalls on my 2022 Yukon Denali. An appointment was mad Florida in Nov 2022. They have always been prompt and professional. This visit was to address recalls on my 2022 Yukon Denali. An appointment was made and they actually had the vehicle ready prior to the promised time. Great job guys!!! More
by MC
October 11, 2025
Guys were wonderful. Took great care of us. Everyone we dealt with was great. Would buy there again Took great care of us. Everyone we dealt with was great. Would buy there again More
by Tdavis
Other Employees Tagged: Scott Hall
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