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Zack Beserock
Zack Beserock at Phillips Buick GMC

Zack Beserock | Page 8

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.4
211 Reviews

After 15 years in the automotive industry Zack has experienced change but one thing that does not change is customer service. Keeping his service customers informed while their car is being serviced has never varied. Knowing his customers has not changed either. Being able to communicate and understand what the customer needs and expects is the best way to expedite the whole service interval. Some people call it feedback and more properly, for Zack’s customers, it is appreciation for a thoroughly professional approach to having their vehicle serviced. With two sons and a daughter, Zack’s life is full, but he still finds time to relax through fishing and following the Florida Gators.

Dealership Experience

17 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

Languages Spoken

English English

4.4

211 Reviews

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211 Reviews of Zack Beserock

June 02, 2025

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Employee Rating

I was greeted as soon as I got to the dealership and about an hour later I was on my way. The software update was done and I've had no problems "so far". More

by ERNEST.GROFT
Recommend Dealer
Yes
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Jun 02, 2025

Phillips Buick GMC responded

Thank you for your review, Ernest! We're glad to hear that your experience at Phillips Buick GMC was positive and that you were promptly greeted upon arrival. It's great to know the software update went smoothly as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 29, 2025

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Employee Rating

Very friendly and extremely helpful. If I'm ever stranded on a highway I will be looking for a GM dealership sign! More

by elainemcgown0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin, Kiley Anderson

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May 30, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Phillips Buick GMC to be friendly and helpful. Your support means a lot to us. If you ever need assistance, please know that we're here for you. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 25, 2025

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Employee Rating

I was greeted warmly by friendly and professional staff. I received a complimentary ride home while my car was serviced as well as a pick up when my car was ready. The work was completed, and I was more th More

by Sam B
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 25, 2025

Phillips Buick GMC responded

Thank you, Sam, for your wonderful review! We are thrilled to hear that you felt welcomed by our friendly and professional team at Phillips Buick GMC. Providing excellent service and showing our customers that we care is our top priority. We look forward to seeing you again for your future service needs! Sincerely, the Team at Phillips Buick GMC

May 22, 2025

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Employee Rating

Waited almost 3 hrs and no results. Called Mr Free and no results from him More

by Jp
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Service Time
Service Communication
Recommend Dealer
No
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May 22, 2025

Phillips Buick GMC responded

Thank you for your feedback. We understand how disappointing it is to wait for an extended period without updates, especially after reaching out for assistance and receiving no response. Your time is important, and communication should reflect that. If you'd like to discuss your experience further, the team at Phillips Buick GMC is available — please contact us at your convenience. Sincerely, the Team at Phillips Buick GMC

May 17, 2025

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Employee Rating

Joe working in the suspension department did and excellent job in explaining what was needed and every step of the process. Great job Joe well pleased. Thanks More

by kellyrev@bellsouth.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Phillips Buick GMC responded

Thank you for your fantastic feedback about your experience at Phillips Buick GMC! We're thrilled to hear that Joe from the suspension department provided excellent service and kept you informed throughout the process. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

May 11, 2025

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Employee Rating

Courteous They did excellent job Zach was great ordered part and came in in 2 days More

by twcii
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Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Phillips Buick GMC and that Zach provided great service in getting your part ordered quickly. We appreciate your feedback and look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

May 01, 2025

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Employee Rating

Mark was a true gentleman. He knows his product and sells it well. Answers all my questions and concerns. I am very happy with my Buick. More

by NSTEINBERG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Bonner, TJ Gamble

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May 02, 2025

Phillips Buick GMC responded

Thank you so much for your kind words! We at Phillips Buick GMC are thrilled to hear that Mark provided you with excellent service and that you're very happy with your Buick. If you have any further questions or needs, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

April 25, 2025

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Employee Rating

The problem was explained to me. Work done in timely manner & the cost was as initially stated to me. More

by janis
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2025

Phillips Buick GMC responded

Thank you for your review, Janis! We appreciate your feedback and are glad to hear that you found the explanation helpful, the work timely, and the costs as stated. Your satisfaction is important to us at Phillips Buick GMC, and we look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

April 19, 2025

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Employee Rating

great job. i trust Phillips Buick for all my service needs. I am a long term customer. More

by DANALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Berlin

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Apr 20, 2025

Phillips Buick GMC responded

Thank you for the wonderful feedback! We're thrilled to hear that you trust Phillips Buick GMC for all your service needs and value your long-term relationship with us. We look forward to continuing to serve you in the future! Sincerely, the Team at Phillips Buick GMC

April 16, 2025

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Employee Rating

I was well taken care of, when my truck broke down. Daniel helped expedite the repair, from start to finish. Thanks Daniel! More

by aaapplebee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wertz

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Apr 17, 2025

Phillips Buick GMC responded

Thank you for your kind words! We're glad to hear that Daniel was able to expedite the repair of your truck and ensure you were well taken care of. At Phillips Buick GMC, we strive to provide the best service possible. We hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

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