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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 20

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
316 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

316 Reviews

Write a Review

316 Reviews of Zack Rooks

September 23, 2025

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Employee Rating

The service advisor was accommodating and the technician fixed my car in a timely manner. Thank you. More

by Christinecwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

Tony Serra Nissan responded

Glad to hear it! At Tony Serra Nissan, our advisors aim to make things accommodating up front, and our technicians aim to finish strong. Thanks for trusting us with your car.

September 19, 2025

Dealership Rating
Employee Rating

Easy to schedule an appointment. Quick service for standard maintenance. Easy to communicate with. Quick service paperwork delivery sent to my email . More

by mboatright900
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Sep 21, 2025

Tony Serra Nissan responded

Thanks for sharing! We aim to make service at Tony Serra Nissan as simple as scheduling, as quick as maintenance should be, and as smooth as hitting ‘send’ on that email. Glad we delivered on all three.

September 18, 2025

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Employee Rating

Easy drop off and nice clean place to wait for pick up. Staff was professional and very helpful More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

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Sep 21, 2025

Tony Serra Nissan responded

Andrew, glad to hear it! At Tony Serra Nissan, service should be as easy as drop-off, as comfortable as the wait, and as professional as the team behind it. Thanks for letting us know we hit the mark.

September 15, 2025

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Employee Rating

You people told me a lie about my oip changes, and I will never be going to do business with Serri Neson again! More

by jamesjr1961.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 18, 2025

Tony Serra Nissan responded

We’re sorry to hear this experience left you feeling misled—and even sorrier that ‘Serri Neson’ took the heat instead of Tony Serra Nissan. Oil changes should be smooth, not stressful. Please reach out to our customer service ninja, Maxine, at 256-676-2435. She’ll work to set the record straight and hopefully get us back in your good graces.

September 15, 2025

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Employee Rating

Always good to their customers and always quick about getting the customer in and out , so glad I chose Tony serra Nissan to buy my new car ,,,,, outstanding performance and great people . More

by ryanbohannon60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Print
Sep 16, 2025

Tony Serra Nissan responded

Outstanding customers deserve outstanding service — glad we could deliver both for you here at Tony Serra Nissan in Cullman.

September 08, 2025

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Employee Rating

Awesome job! ! I was in and out quickly and even as a walk-in! Thank you!! More

by jefferyhbelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Print
Sep 11, 2025

Tony Serra Nissan responded

Glad we could get you in and out quick — walk-ins usually take longer than a coffee order, but our service team likes to keep things moving at Tony Serra Nissan in Cullman.

September 05, 2025

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Employee Rating

This dealership has friendly customer service in the service department and they work quickly and are knowledgeable about what I need. More

by jennadpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

Print
Sep 09, 2025

Tony Serra Nissan responded

Glad to hear it — fast, friendly, and knowing what you need is exactly how the service team likes to operate. They’ll take the compliment and keep working like a pit crew here at Tony Serra Nissan in Cullman.

September 05, 2025

Dealership Rating
Employee Rating

The dealership, is excellent They were very kind,courteous, fabulous service. I would recommend, the dealership to everyone. More

by marcella63rose
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Print
Sep 09, 2025

Tony Serra Nissan responded

Kind, courteous, and fabulous — we’ll take that report card any day. Thanks for recommending Tony Serra Nissan in Cullman, we’ll keep working to earn it.

September 05, 2025

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Employee Rating

Was quick on the oil change and was very pleased with the service I recommend them for service More

by pid1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Print
Sep 09, 2025

Tony Serra Nissan responded

Glad we kept the oil change quick — our service team takes ‘in and out’ seriously. Appreciate the recommendation and thanks for trusting Tony Serra Nissan in Cullman.

September 02, 2025

Dealership Rating
Employee Rating

Great nice people i would say it a pleasure i will let people know i was please More

by paulasmallwood38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Maxine Young , Justin Studdard

Print
Sep 08, 2025

Tony Serra Nissan responded

Glad to hear it was a pleasure — that’s exactly the experience we want every customer to have. Thanks for spreading the word and for choosing Tony Serra Nissan here in Cullman.

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