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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 19

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
282 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

1 yr, 8 mos

Languages Spoken

English English

4.6

282 Reviews

Write a Review

282 Reviews of Zack Rooks

August 02, 2025

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Employee Rating

Nice environment and cashier helped me with a big confusion I was having Friendly fast More

by cloverkat77
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Aug 04, 2025

Tony Serra Nissan responded

Thanks for the kind words! We’re glad our team—and that all-star cashier—cleared things up and kept things moving. At Tony Serra Nissan, friendly and fast is just how we operate.

August 01, 2025

Dealership Rating
Employee Rating

Zack in service was super. Friendly and very helpful. He made my service experience a pleasure. Please keep him. More

by rfoster2053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

Tony Serra Nissan responded

Thanks! Zack’s the kind of guy who makes “oil change” and “pleasant experience” belong in the same sentence—no easy feat. Don’t worry, we’re keeping him—probably with a tracking chip. Appreciate you choosing Tony Serra Nissan!

July 30, 2025

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Employee Rating

Tony Serra is always welcoming and friendly, and they keep me informed about the progress of the maintenance on my car. More

by jamieleebraswell
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox, Reece Weissend

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Aug 01, 2025

Tony Serra Nissan responded

Thanks, Jamie! We believe car care should come with clear updates and zero guesswork—glad you felt that. Friendly service and solid communication are kind of our thing (along with, you know, fixing cars). Appreciate you choosing Tony Serra Nissan—we’ll keep the coffee warm and the updates honest.

July 29, 2025

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Employee Rating

​Swift, professional, friendly and thorough. I always leave the lot running smoothly. Always excellent service! More

by navarrojason585
Recommend Dealer
Yes
Print
Aug 01, 2025

Tony Serra Nissan responded

Thanks for the kind words! At Tony Serra Nissan, “swift, professional, friendly, and thorough” is exactly what we aim for—every visit. Glad to hear you and your vehicle leave the lot running smoothly every time. We’ll be ready with excellent service whenever you roll back in.

July 25, 2025

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Employee Rating

The routine service was quick and easy. The inspection report was quickly provided through email. More

by mboatright900
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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July 24, 2025

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Employee Rating

The people were really nice , and communicated with me about everything that was going on. More

by lakelover252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Mona Hurst, Reece Weissend

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Jul 29, 2025

Tony Serra Nissan responded

That’s how it should be—clear communication and genuinely nice people every step of the way. Glad our team at Tony Serra Nissan in Cullman delivered exactly that.

July 24, 2025

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Employee Rating

Great service! They got me right in and were pretty quick! I’ll be bringing my truck to them whenever I need service. Thanks More

by Bevthetigerfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell

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July 22, 2025

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Employee Rating

They got my car in quickly without an appointment. Contacted me to let me know what issues there was and promptly repaired my vehicle. Best ever More

by Randy.tanner1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

July 21, 2025

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Employee Rating

I’ve bought vehicles with Nissan for the last 10 years. They’re always friendly and help me get the deal that fits my budget. More

by jeanetec_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 21, 2025

Tony Serra Nissan responded

That’s awesome—and 10 years is no small milestone! Thank you for trusting Tony Serra Nissan in Cullman time and time again. We’re proud to keep earning your business with friendly service and deals that actually make sense for your budget. Here’s to many more years (and miles) ahead!

July 18, 2025

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Employee Rating

My vehicle was there for over 2 months to get a warranty repair. Totally unsatisfactory. Communication was terrible. They did not update me at all unless I called and asked the status of the repair. During More

by Bkaetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda Badgwell, Mona Hurst, Reece Weissend

Print
Jul 21, 2025

Tony Serra Nissan responded

Hi there, We’re sorry your experience didn’t hit the mark—feeling like you have to play detective just to get an update is not what we want for anyone at Tony Serra Nissan in Cullman. You’re right that Nissan’s warranty doesn’t cover rentals (we wish we could bend those rules… we’ve tried, the warranty folks don’t laugh). And when loaners run out, it can make a tough situation even tougher. But we absolutely could’ve kept you better in the loop while your vehicle was with us. If you’d like to talk it through, our customer service ninja Maxine is at (256) 676‑2435—she’s great at sorting things out, and she actually answers without you having to play 20 questions.

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