Zack Rooks | Page 5

Tony Serra Nissan responded

Kim, “as always” is what we love to hear. Consistent, friendly, and on time is the standard we hold ourselves to. We appreciate your continued trust in the service team at Tony Serra Nissan in Cullman and the 5 stars.

Tony Serra Nissan responded

Ruthie, that’s exactly how a service visit should feel. Easy in, quick turnaround, treated well, and a comfortable place to wait. We appreciate you trusting Tony Serra Nissan in Cullman with your repairs and look forward to taking care of you again next time.

Tony Serra Nissan responded

Wayne, that’s how it should go. Issues handled on time, a smooth overall visit, and a comfortable place to wait. We appreciate you saying you’ll return and for trusting Tony Serra Nissan in Cullman with your vehicle.

Tony Serra Nissan responded

Danicamar07, we like that checklist. Friendly team, clean space, snacks and TV, and help when you need it. That’s a solid service visit. Thanks for the 5 stars and for choosing Tony Serra Nissan in Cullman.

Tony Serra Nissan responded

That’s what effort looks like. Getting the truck fixed is one thing, but taking the time to walk you through the process is just as important. We’re glad Zack, Buffy, and the team stepped up for you. Thanks for trusting Tony Serra Nissan in Cullman and for the 5 stars.

Tony Serra Nissan responded

Polite, fast, and we even got you home without needing a compass. Shoutout to Zack Rooks and the team at Tony Serra Nissan for taking care of you.

Tony Serra Nissan responded

Thanks for the 5 stars. Smooth, courteous, and done in a reasonable time is a solid service visit. Shoutout to Maxine Young, Zack Rooks, and Buffy Smith for taking care of you at Tony Serra Nissan.

Tony Serra Nissan responded

Hello Corleydarrin, we actually spent time going over two clear options with you. The transmission repair was explained in detail and understood, but the cost was not something you wanted to take on. We then explored a trade option as an alternative, but the vehicles and payments that fit the situation were not a match for what you were looking for. At that point, choosing another opinion made sense. No pressure, no hard sell, just options. If you decide you want to revisit either path, Tony Serra Nissan Cullman is still here.

Tony Serra Nissan responded

Jspicer, getting a new key should not be a headache, and we are glad the team made it simple and handled it right. Appreciate you coming to Tony Serra Nissan Cullman for the fix.

Tony Serra Nissan responded

kristad, glad the team stepped up when you really needed the help. Getting you into a loaner so you could make the trip was the right call and exactly how we want service to feel at Tony Serra Nissan Cullman.