Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 5

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
313 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

313 Reviews

Write a Review

313 Reviews of Zack Rooks

August 28, 2026

Dealership Rating
Employee Rating

No fuss seamless transaction Will be back for my next up in six months. Thank you More

by iburress.ga4
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 08, 2026

Tony Serra Nissan responded

Wonderful! We cannot wait to see you return 😊

August 26, 2026

Dealership Rating
Employee Rating

Okay Wyatt was awesome. Very nice young man. Good experience people were nice and very willing to help. More

by dadorisa71
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 08, 2026

Tony Serra Nissan responded

Wyatt does all he can to get you into the vehicle that you want. It is nice to see the review for his helpfulness. He really does help with making the purchase process as smooth as possible.

August 25, 2026

Dealership Rating
Employee Rating

The dealer website link to schedule service booked my appointment to another dealer in another town. On arrival at my desired dealer the service manager said I did not have a scheduled appointment. Eve More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2026

Tony Serra Nissan responded

I am so sorry that you were booked an appointment at a different location. We have been having issues with the online booking and are looking into it. We hope that this will not be a problem in the future. For your next appointment, please call us 256-739-1771 and we will gladly make the appointment, making it as quickly as possible.

August 25, 2026

Dealership Rating
Employee Rating

They were knowledgeable, courteous and professional. They had my vehicle done quickly. My only "dislike" is the cost of just an oil change. More

by 258cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Coleman

Oct 08, 2026

Tony Serra Nissan responded

We are sorry that you had a bad pricing experience. We are thankful for the 5 star review that you left. It let us know that even with higher pricing that you were still satisfied with your overall service. Thanks for leaving a review.

August 24, 2026

Dealership Rating
Employee Rating

Took Kicks in for a recall. They took care of it in very prompt and professional manner. More

by wesalldredge
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 08, 2026

Tony Serra Nissan responded

Thanks! We always try to take care of issues fast and professionally, the first time. Thank you for taking the time to review us.

August 20, 2026

Dealership Rating
Employee Rating

Joe was an absolute amazing sales man and the sales manager was awesome. Joe was an absolute amazing sales man and the sales manager was awesome. Will definitely do service here. More

by nikkidavis1
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 08, 2026

Tony Serra Nissan responded

Joe is one of a kind. He is always looking to make a purchasing process as smooth as possible. Thanks for the 5 stars!

August 20, 2026

Dealership Rating
Employee Rating

Professional. Timely. They my daughter well as Thors was her first time setting up the appointment herself and dealing with everything 100% herself More

by JDHolloway5
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 08, 2026

Tony Serra Nissan responded

We are glad to know that your daughter's appointment went smoothly. Zack takes time to explain everything so that it is understood for all recommended services and issues that may be in question. Thanks for the 5 stars for Zack and all the service team!

August 19, 2026

Dealership Rating
Employee Rating

Jason and sack was wonderful. Gave us a great deal. However, we had to wait a couple days to get our card to be fixed and detailed and when we picked it up, it was not completely More

by dars.camp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Cody Salem, Elijah Szelag , Jason wonderful and honest upfront

Oct 08, 2026

Tony Serra Nissan responded

I am sorry that things were not as they should have been. We are still grateful that you gave us a 5 star review. Jason and Zack do everything they can in order to get the best deals for their customers. We thank you again for your business.

August 18, 2026

Dealership Rating
Employee Rating

I dropped my truck off the day before with a note of what it was doing. I got a text the next morning saying they were on it. They called and told me what it wax and my options. I told them what I wanted and More

by kevinatknk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Coleman

Oct 07, 2026

Tony Serra Nissan responded

Thanks for the review. We love knowing that customers are satisfied with the service department and the work completed. We hope you will return for all of your maintenance needs.

Oct 08, 2026

kevinatknk responded

They did a great job and did it in a timely manner. The service guy called me told me the problem and gave me my options. Kept me informed throughout the process.

August 16, 2026

Dealership Rating
Employee Rating

Good & quick service I like waiting lounge, popcorn and coffee area. I like waiting lounge, popcorn and coffee area with comfort chairs More

by greater.india1
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 07, 2026

Tony Serra Nissan responded

Thanks for your review.

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