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Zack Rooks

Overview Reviews (267) Inventory (162)

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Zack Rooks

Zack Rooks | Page 5

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

267 Reviews

Overview Reviews (267) Inventory (162)

Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Languages Spoken

English

4.6

267 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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267 Reviews of Zack Rooks

June 04, 2026

Dealership Rating

Employee Rating

Good experience purchasing the vehicle. Just frustrating trying to get the horn repair scheduled up. Just frustrating trying to get the horn repair scheduled up. More

by darthwookie77

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the review. We are glad the purchase itself was a good experience, and we also understand the frustration with getting the horn repair scheduled. We appreciate the feedback and the chance to keep improving at Tony Serra Nissan in Cullman.

June 03, 2026

Dealership Rating

Employee Rating

Skdudnrrn. Sjsidanabe. Mamfmfosnsna Jsksk. Sksndnsisn. Skdnrjaien. Fhaienrfm. Djsodnrtdkd. Dhsidjdnrj. Alaorkdk. Aodbrjsn. Naoshdnsk. Tosnskw. Akdodnfj. Kurva. Sjsidanabe. Mamfmfosnsna Jsksk. Sksndnsisn. Skdnrjaien. Fhaienrfm. Djsodnrtdkd. Dhsidjdnrj. Alaorkdk. Aodbrjsn. Naoshdnsk. Tosnskw. Akdodnfj. Kurva. More

by jhammonds5282

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

skudrn skudrn

June 02, 2026

Dealership Rating

Employee Rating

Very smooth transition from warranty info to parts being ordered parts arriving scheduling the service service performed in a timely manner actually taking less time than expected and seamless transition ba ordered parts arriving scheduling the service service performed in a timely manner actually taking less time than expected and seamless transition back into my vehicle later on that afternoon. I've worked with Zack a couple of times on my 2018 Titan and I've been pleased every time!! More

by jbscustombuilders

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. From warranty questions to ordered parts to finished service, it sounds like everything clicked the way it should. When it takes less time than expected, that is just a bonus. We appreciate your continued trust in Zack and Tony Serra Nissan in Cullman with your Titan.

June 01, 2026

Dealership Rating

Employee Rating

Truck was in for an oil change and tire rotation. Tires were not rotated even though the tick stats they were. Tires were not rotated even though the tick stats they were. More

by brianhowse1968

Verified Customer

Recommend Dealer

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Brian, we are sorry to hear this. If the tires were marked as rotated and were not, that is not acceptable. We appreciate you bringing it to our attention and would welcome the chance to make it right. Please contact Tony Serra Nissan in Cullman and ask for the service department.

May 29, 2026

Dealership Rating

Employee Rating

Everything was very good. Short wait time. Everyone very courteous. Would recommend your service very highly. Short wait time. Everyone very courteous. Would recommend your service very highly. More

by whitney_michelle12

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 28, 2026 -

Tony Serra Nissan responded

Short wait times, courteous people, and service worth recommending is a pretty good recipe. Glad Zack and the team made it a strong visit at Tony Serra Nissan in Cullman.

May 25, 2026

Dealership Rating

Employee Rating

Got my oil changed quickly and helped me understand any recommendations I had. Zack is a very good advisor. recommendations I had. Zack is a very good advisor. More

by Srs62

Recommend Dealer

Yes

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Quick service and clear advice is a strong combination, and we are glad Zack helped make everything easy to understand. Thank you for trusting Tony Serra Nissan in Cullman.

May 22, 2026

Dealership Rating

Employee Rating

Quick in and out for routine maintenance. Zack was friendly and helped me professionally. Thanks Zack! Zack was friendly and helped me professionally. Thanks Zack! More

by DN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

DN, thank you for the 5 stars. Quick, in and out, and handled professionally is exactly how routine maintenance ought to go. We are glad Zack took great care of you at Tony Serra Nissan in Cullman.

May 19, 2026

Dealership Rating

Employee Rating

Thank you for this fast and helpful experience I will be returning soon for another oil change returning soon for another oil change More

by rossie32001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Coleman

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Jun 28, 2026 -

Tony Serra Nissan responded

Fast and helpful is a good way to earn a return visit. We will be ready for that next oil change at Tony Serra Nissan in Cullman.

May 15, 2026

Dealership Rating

Employee Rating

Great service! They always get me in and out quick! Everyone is so friendly and helpful They always get me in and out quick! Everyone is so friendly and helpful More

by sblalock9994

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Great service, quick visits, and friendly people is a recipe we do not plan on changing. Thanks for trusting Tony Serra Nissan in Cullman.

May 13, 2026

Dealership Rating

Employee Rating

Love all the service people, they help me alot. Great service and are very nice. Great service and are very nice. More

by marcella63rose

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman

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May 22, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Great service is one thing, but having a team that is genuinely helpful and kind makes all the difference. We are glad our service team has taken such good care of you at Tony Serra Nissan in Cullman.

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