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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 6

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
217 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.5

217 Reviews

Write a Review

217 Reviews of Zack Rooks

November 29, 2025

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Employee Rating

Zack Rooks is very thorough and good at notifying me on my vehicle. He knows his job well. More

by Bill Stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Tony Serra Nissan responded

Bill, Zack treats every vehicle like it is on a mission and the updates are part of the briefing. Thorough and on point is exactly his style. Glad he kept you fully in the loop at Tony Serra Nissan Cullman.

November 29, 2025

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Employee Rating

I didn't wait as long as predicted. I was very pleased with the services I got completed. More

by Mikey.b55
Recommend Dealer
Yes
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Dec 08, 2025

Tony Serra Nissan responded

Mikey, beating the predicted wait time is always a small victory, and Zack loves racking those up. Glad the service hit the mark for you at Tony Serra Nissan Cullman.

November 29, 2025

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Employee Rating

Great service experience as always. The new service team is excellent. They always exceed expectations. More

by bkohler094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gaither

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Dec 08, 2025

Tony Serra Nissan responded

Always good to hear the service crew is still out here overachieving. The new team has been on a roll and it shows in visits like yours. Thanks for trusting Tony Serra Nissan Cullman time after time.

November 28, 2025

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Employee Rating

Always fast friendly service with a smile. Very cost efficient service. Service was completed quickly. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Dec 14, 2025

Tony Serra Nissan responded

Fast, friendly, and done before you finish your coffee is our kind of service. Zack keeps the pace moving and the smiles genuine. Glad it was another smooth visit at Tony Serra Nissan Cullman.

November 24, 2025

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Employee Rating

They are always friendly and professional I think that the overall experience could not be better. More

by sbhogeland
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Dec 14, 2025

Tony Serra Nissan responded

When friendly and professional show up every time, that is not luck. Sounds like Zack and the crew have the routine dialed in. Glad the experience keeps hitting the high note at Tony Serra Nissan Cullman.

November 23, 2025

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Employee Rating

The very next day after I bought my truck the check engine light came on. They never mentioned any problems when I was purchasing. The detail they were suppose to do was not done More

by kcscwkmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Ashley Cox

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Nov 23, 2025

Tony Serra Nissan responded

That is a tough start with a new truck. Please call Maxine our Customer Service Ninja at (256) 676 2435 so she can get the light checked and the detail finished the right way. We want to make this right at Tony Serra Nissan Cullman.

November 21, 2025

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Employee Rating

Super friendly and welcoming staff. Everything is always clean, organized and speedy. Always exceeds my expectations. More

by HALEYBROOKEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 23, 2025

Tony Serra Nissan responded

Haley, sounds like Zack and the crew gave you the smooth visit we aim for every time. Friendly people, clean space, quick work — that is the combo we like to keep rolling at Tony Serra Nissan Cullman. Thanks for the kind words.

November 20, 2025

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Employee Rating

Staff is very nice and knowledgeable nice waiting area ,clean restrooms and done a excellent service on my vehicle More

by w.g.anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

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Nov 23, 2025

Tony Serra Nissan responded

It sounds like the team checked every box for you. Friendly staff, clean space, and solid service is exactly what we aim for at Tony Serra Nissan Cullman. Glad we delivered.

November 17, 2025

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Employee Rating

We sre most impressed with Tony Serra Nissan in Cullman. The team treats us like family. Jacob Price and everyone are fantastic. The service department is top notch. More

by courierandpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Geoff Lay,Jacob Price

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Nov 23, 2025

Tony Serra Nissan responded

Love hearing that you feel like part of the family when you walk in. Jacob and the service crew take a lot of pride in keeping things top notch, and it shows in reviews like yours. Thanks for the kind words and for trusting Tony Serra Nissan Cullman.

November 16, 2025

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Employee Rating

Did their job I don't know who Zach Rooks is. But I guess if he's a guy, I gave my car to , everything was fine. More

by mliles0
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Nov 23, 2025

Tony Serra Nissan responded

Glad the team jumped on the issue even without an appointment. Buffy explaining the tire situation in plain language is exactly why people trust her. Appreciate you coming to Tony Serra Nissan Cullman.

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