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Zack Rooks

Overview Reviews (253) Inventory (153)

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Zack Rooks

Zack Rooks | Page 6

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

253 Reviews

Overview Reviews (253) Inventory (153)

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English

4.6

253 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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253 Reviews of Zack Rooks

April 20, 2026

Dealership Rating

Employee Rating

My visit was quick and efficient and everyone was nice and more than accommodating to me. and more than accommodating to me. More

by eipper92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gaither, Buffy Smith

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Apr 24, 2026 -

Tony Serra Nissan responded

Quick, efficient, and accommodating is a solid service visit. Thanks for trusting Tony Serra Nissan in Cullman.

April 18, 2026

Dealership Rating

Employee Rating

They were kind, courteous, and knowledgeable. There wasn't a long wait for work that was done. There wasn't a long wait for work that was done. More

by gbestbama

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 24, 2026 -

Tony Serra Nissan responded

Kind, courteous, knowledgeable, and not an all-day wait, that’s how service ought to go. Thanks for trusting Tony Serra Nissan in Cullman.

April 15, 2026

Dealership Rating

Employee Rating

crew was matter of FACTLY got the job done no fuss no waste like the prompt professionalism fuss no waste like the prompt professionalism More

by COUSINTONY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gaither

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Apr 20, 2026 -

Tony Serra Nissan responded

Matter-of-fact and no wasted motion is a style we can respect. Glad the crew got it done right. Thanks for trusting Tony Serra Nissan in Cullman.

April 08, 2026

Dealership Rating

Employee Rating

Not much Didn't take to long Service people were nice enuff but I and others will never buy from there again And that's a lot of cars that have been sold to me and my family and friends enuff but I and others will never buy from there again And that's a lot of cars that have been sold to me and my family and friends More

by bamamine

Verified Customer

Recommend Dealer

Other Employees Tagged: Zack Rooks

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Apr 19, 2026 -

Tony Serra Nissan responded

We appreciate you acknowledging the service side was timely and courteous. Just as clearly, we hear the bigger concern in your review, and that matters. Feedback like this is a reminder that one part of the visit going well does not cover for the rest.

April 08, 2026

Dealership Rating

Employee Rating

Very professional, Excellent service, I will be back for my next service 💯 (no issues) love it my next service 💯 (no issues) love it More

by María

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 19, 2026 -

Tony Serra Nissan responded

Professional, smooth, and no issues is exactly what you want out of a service visit. We'll be glad to have you back at Tony Serra Nissan in Cullman.

April 04, 2026

Dealership Rating

Employee Rating

Very friendly and helpful Great service and very helpful and friendly sales associates. Got my oil changed and tires rotated in less than 30 minutes and friendly sales associates. Got my oil changed and tires rotated in less than 30 minutes More

by kimberlyfrink5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 07, 2026 -

Tony Serra Nissan responded

Kimberly, quick service and good people is a strong combination. Glad the team got your oil change and tire rotation knocked out in under 30 minutes at Tony Serra Nissan in Cullman.

April 03, 2026

Dealership Rating

Employee Rating

Good service experience with good communication. Well explained and detailed service report. Dealer can be recommended Well explained and detailed service report. Dealer can be recommended More

by matt.belger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gaither, Buffy Smith

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Apr 07, 2026 -

Tony Serra Nissan responded

Glad the service visit was clear and well communicated from start to finish. We appreciate the recommendation and thank you for trusting Tony Serra Nissan in Cullman.

April 01, 2026

Dealership Rating

Employee Rating

Service department is great Buffy Smith does her best to make sure you are taken care of in the best and most respectful manner possible. make sure you are taken care of in the best and most respectful manner possible. More

by bennybob18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lance Compton , Sam Gaither, Buffy Smith

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Apr 07, 2026 -

Tony Serra Nissan responded

Buffy takes care of people the right way, and that shows. We appreciate your trust in the service team at Tony Serra Nissan in Cullman.

March 30, 2026

Dealership Rating

Employee Rating

Customer focused! Tony Serra Nissan takes a lot pride in customer satisfaction. All the staff is very professional and always greets you with a smile. Tony Serra Nissan takes a lot pride in customer satisfaction. All the staff is very professional and always greets you with a smile. More

by McCay

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 04, 2026 -

Tony Serra Nissan responded

McCay, that kind of consistency matters. Professional, welcoming, and focused on the customer is exactly how we want Tony Serra Nissan in Cullman to be known. Thanks for the review.

March 30, 2026

Dealership Rating

Employee Rating

Worst dealership I've ever had to deal with in my whole life, those people know nothing about the word 'service ' life, those people know nothing about the word 'service ' More

by amermx

Verified Customer

Recommend Dealer

Other Employees Tagged: Zack Rooks

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Apr 04, 2026 -

Tony Serra Nissan responded

We don't agree with that characterization, but we do take concerns about service seriously. If something fell short during your visit, we'd like the opportunity to review it directly. Please contact Sam Gaither, Service Manager, at (256) 676-2435 so we can look into it properly.

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