Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 6

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
282 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

1 yr, 8 mos

Languages Spoken

English English

4.6

282 Reviews

Write a Review

282 Reviews of Zack Rooks

June 18, 2026

Dealership Rating
Employee Rating

He was very helpful, and respectful. He was very patient with the time it took to get through the process, at a very emotional time for me. More

by Brendawrrr
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Brendawrrr, thank you for the 5 stars. Zack’s patience, respect, and steady help clearly mattered, especially at a difficult time. We are glad he was able to make the process a little easier, and we appreciate you choosing Tony Serra Nissan in Cullman.

June 17, 2026

Dealership Rating
Employee Rating

Great Great customer service answered all my questions. Showed respect towards my grandson helped him find the bathroom and snacks More

by scrainehornsby6
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great customer service, answered questions, and making sure your grandson found the bathroom and the snacks is covering all the bases. We are glad Zack took good care of you at Tony Serra Nissan in Cullman.

June 16, 2026

Dealership Rating
Employee Rating

Appointment was on time. Service was done quickly. Waiting area was comfortable. All interactions with employees was friendly. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Coleman

Jun 23, 2026

Tony Serra Nissan responded

Bobby, thank you for the 5 stars. On time, quick service, and a comfortable place to wait is a pretty solid way to spend a service visit. We are glad our team made it easy at Tony Serra Nissan in Cullman.

June 11, 2026

Dealership Rating
Employee Rating

They kept me informed throughout the process. Everyone was friendly and easy to talk with. More

by jamieleebraswell
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Being kept in the loop and treated with friendliness goes a long way, and we are glad Zack Rooks and the team made the process easy to navigate. Thank you for choosing Tony Serra Nissan in Cullman.

June 08, 2026

Dealership Rating
Employee Rating

Amazing Great service. Quickly diagnosed the issue and helped me understand what was going on. Also picked me up from Enterprise as a favor. More

by DWHERrY10
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Quick diagnosis, clear communication, and even an Enterprise pickup is going the extra mile in the literal sense. We appreciate you trusting Tony Serra Nissan in Cullman.

June 04, 2026

Dealership Rating
Employee Rating

Good experience purchasing the vehicle. Just frustrating trying to get the horn repair scheduled up. More

by darthwookie77
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Thank you for the review. We are glad the purchase itself was a good experience, and we also understand the frustration with getting the horn repair scheduled. We appreciate the feedback and the chance to keep improving at Tony Serra Nissan in Cullman.

June 03, 2026

Dealership Rating
Employee Rating

Skdudnrrn. Sjsidanabe. Mamfmfosnsna Jsksk. Sksndnsisn. Skdnrjaien. Fhaienrfm. Djsodnrtdkd. Dhsidjdnrj. Alaorkdk. Aodbrjsn. Naoshdnsk. Tosnskw. Akdodnfj. Kurva. More

by jhammonds5282
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

skudrn skudrn

June 02, 2026

Dealership Rating
Employee Rating

Very smooth transition from warranty info to parts being ordered parts arriving scheduling the service service performed in a timely manner actually taking less time than expected and seamless transition ba More

by jbscustombuilders
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. From warranty questions to ordered parts to finished service, it sounds like everything clicked the way it should. When it takes less time than expected, that is just a bonus. We appreciate your continued trust in Zack and Tony Serra Nissan in Cullman with your Titan.

June 01, 2026

Dealership Rating
Employee Rating

Truck was in for an oil change and tire rotation. Tires were not rotated even though the tick stats they were. More

by brianhowse1968
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

Jun 23, 2026

Tony Serra Nissan responded

Brian, we are sorry to hear this. If the tires were marked as rotated and were not, that is not acceptable. We appreciate you bringing it to our attention and would welcome the chance to make it right. Please contact Tony Serra Nissan in Cullman and ask for the service department.

May 29, 2026

Dealership Rating
Employee Rating

Everything was very good. Short wait time. Everyone very courteous. Would recommend your service very highly. More

by whitney_michelle12
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 28, 2026

Tony Serra Nissan responded

Short wait times, courteous people, and service worth recommending is a pretty good recipe. Glad Zack and the team made it a strong visit at Tony Serra Nissan in Cullman.

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