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Zack Rooks

Overview Reviews (313) Inventory (143)

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Zack Rooks

Zack Rooks | Page 6

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

313 Reviews

Overview Reviews (313) Inventory (143)

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English

4.6

313 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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313 Reviews of Zack Rooks

August 14, 2026

Dealership Rating

Employee Rating

Zack and this Nissan service department/location super helpful - Even to Amber the service secretary. They all worked wonderfully with my Wheels coverage and my wild work schedule. helpful - Even to Amber the service secretary. They all worked wonderfully with my Wheels coverage and my wild work schedule. More

by amber.rowland

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Shockley

Oct 07, 2026 -

Tony Serra Nissan responded

Zack and Amber are great! We value them highly and are happy that you had such a wonderful experience with them. See us again for all your maintenance needs 🙂

August 05, 2026

Dealership Rating

Employee Rating

Excellent Very good experience nice folks Thank you for the professional service Have a blessed day the professional service Have a blessed day More

by peggy.smothers

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 09, 2026 -

Tony Serra Nissan responded

We are very pleased that you had a wonderful experience. Visit us again soon!

August 05, 2026

Dealership Rating

Employee Rating

Great manager and sales reps would highly recommend this place to bye a pre-owned vehicle place to bye a pre-owned vehicle More

by chipyaw1967

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Cody Salem, Elijah Szelag, Lance Compton, Jeff Coleman

August 01, 2026

Dealership Rating

Employee Rating

Good experience. Nice people. Efficient. People were extremely helpful and good at what they do. Nice people. Efficient. People were extremely helpful and good at what they do. More

by Whaley2665 Mickey Whaley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Coleman

Oct 06, 2026 -

Tony Serra Nissan responded

We hope that you will continue to have your vehicle(s) serviced here. We strive to keep our service times efficient and our staff trained and friendly.

July 30, 2026

Dealership Rating

Employee Rating

Bought 4 new tires. The service department was thorough and efficient. They answered my questions and concerns. The service department was thorough and efficient. They answered my questions and concerns. More

by Debora Potor

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 06, 2026 -

Tony Serra Nissan responded

Zack and all of the service staff strive to make every customer experience as pleasant as possible. They work to make sure all questions are answered and all work is completed. We love our service department and we are glad you think they are great too!

July 29, 2026

Dealership Rating

Employee Rating

I'm thankful they got me in and out so quickly. I have always used them with my car since I purchased it in 2015. I have always used them with my car since I purchased it in 2015. More

by Agmaddox306

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 06, 2026 -

Tony Serra Nissan responded

That is great to hear that you have trusted us with all of your maintenance needs. We hope that you will visit us for any new vehicles in your future.

July 29, 2026

Dealership Rating

Employee Rating

It was a veey positive experience. I was greeted courteously and promptly, and the service on my vehicle was done quickly. I was greeted courteously and promptly, and the service on my vehicle was done quickly. More

by d.trimble60

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 07, 2026 -

Tony Serra Nissan responded

We are glad you had a wonderful service experience. Visit us regularly to keep your vehicle in top condition.

July 29, 2026

Dealership Rating

Employee Rating

Thank you for everything you guys did me and my boyfriend. We will definitely come back again when we need an other vehicle. boyfriend. We will definitely come back again when we need an other vehicle. More

by mandy_rennix

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Cody Salem, Elijah Szelag, Lance Compton, Jeff Coleman

Oct 07, 2026 -

Tony Serra Nissan responded

It is wonderful that you had a great experience with our knowledgeable staff. We hope you will return to us when you start looking for your next vehicle.

July 28, 2026

Dealership Rating

Employee Rating

Maintenance was fast and done well and everyone was super nice. Good experience all In all. nice. Good experience all In all. More

by ruthiepearson118

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 07, 2026 -

Tony Serra Nissan responded

Your time is valuable and our service department is dedicated to making your experience as quick as possible. We are glad that this was a great result for you.

July 28, 2026

Dealership Rating

Employee Rating

This is the second vehicle purchased from the dealer. I will be buying another when I pay the Murano off. Those guys are great no pressure and will work to get you what you are looking for. I will be buying another when I pay the Murano off. Those guys are great no pressure and will work to get you what you are looking for. More

by simsja

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 07, 2026 -

Tony Serra Nissan responded

We LOVE that you are so satisfied with your Nissans in the past and that you are loyal still. We can not wait to see all of our loyal customers when they are ready for a new vehicle. Come and see us and we will do all we can for you!

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