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Zack Rooks

Overview Reviews (267) Inventory (162)

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Zack Rooks

Zack Rooks | Page 4

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

267 Reviews

Overview Reviews (267) Inventory (162)

Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Languages Spoken

English

4.6

267 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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267 Reviews of Zack Rooks

July 01, 2026

Dealership Rating

Employee Rating

Excellent and thorough work in a timely manner They make sure all needs are pointed out and nothing unnecessary is added. sure all needs are pointed out and nothing unnecessary is added. More

by Dsayersal

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jul 12, 2026 -

Tony Serra Nissan responded

Thorough work without the unnecessary extras is exactly how service should be done. We are glad Zack Rooks and the team kept it timely, clear, and honest at Tony Serra Nissan in Cullman.

July 01, 2026

Dealership Rating

Employee Rating

These guys were great and quick to get me in and out and in a nice ride ! in a nice ride ! More

by Aiden Dallaire

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman , Dakota and Bransten

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Jul 12, 2026 -

Tony Serra Nissan responded

Aiden, quick, easy, and leaving in a nice ride is a pretty good way to wrap up a visit. We are glad the team got you taken care of at Tony Serra Nissan in Cullman.

June 27, 2026

Dealership Rating

Employee Rating

Always friendly service and explains things thoroughly. They take great care of your vehicle! Would recommend to everyone! They take great care of your vehicle! Would recommend to everyone! More

by kimberlyfrink5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jul 12, 2026 -

Tony Serra Nissan responded

Friendly service is great, but friendly service that explains things clearly is even better. We are glad Zack Rooks and the team took great care of you and your vehicle at Tony Serra Nissan in Cullman.

June 25, 2026

Dealership Rating

Employee Rating

Fast and friendly service Fast and Friendly service. Everyone seemed through and professional. Made the experience a breeze. Everyone seemed through and professional. Made the experience a breeze. More

by kgraves03

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 28, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Fast and friendly is a great start, but thorough and professional is what really makes a service visit feel easy. We are glad Zack Rooks and the team made it a breeze at Tony Serra Nissan in Cullman.

June 23, 2026

Dealership Rating

Employee Rating

It was very easy and fast. I appreciate the respect for my time. The work done to my car appears excellent. I appreciate the respect for my time. The work done to my car appears excellent. More

by pblawler

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 28, 2026 -

Tony Serra Nissan responded

When the work is done well and your time is respected, that is exactly how service should feel. Glad Zack and the team delivered at Tony Serra Nissan in Cullman.

June 18, 2026

Dealership Rating

Employee Rating

He was very helpful, and respectful. He was very patient with the time it took to get through the process, at a very emotional time for me. He was very patient with the time it took to get through the process, at a very emotional time for me. More

by Brendawrrr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Brendawrrr, thank you for the 5 stars. Zack’s patience, respect, and steady help clearly mattered, especially at a difficult time. We are glad he was able to make the process a little easier, and we appreciate you choosing Tony Serra Nissan in Cullman.

June 17, 2026

Dealership Rating

Employee Rating

Great Great customer service answered all my questions. Showed respect towards my grandson helped him find the bathroom and snacks Showed respect towards my grandson helped him find the bathroom and snacks More

by scrainehornsby6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Great customer service, answered questions, and making sure your grandson found the bathroom and the snacks is covering all the bases. We are glad Zack took good care of you at Tony Serra Nissan in Cullman.

June 16, 2026

Dealership Rating

Employee Rating

Appointment was on time. Service was done quickly. Waiting area was comfortable. All interactions with employees was friendly. Service was done quickly. Waiting area was comfortable. All interactions with employees was friendly. More

by Bobby

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Coleman

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Jun 23, 2026 -

Tony Serra Nissan responded

Bobby, thank you for the 5 stars. On time, quick service, and a comfortable place to wait is a pretty solid way to spend a service visit. We are glad our team made it easy at Tony Serra Nissan in Cullman.

June 11, 2026

Dealership Rating

Employee Rating

They kept me informed throughout the process. Everyone was friendly and easy to talk with. Everyone was friendly and easy to talk with. More

by jamieleebraswell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Being kept in the loop and treated with friendliness goes a long way, and we are glad Zack Rooks and the team made the process easy to navigate. Thank you for choosing Tony Serra Nissan in Cullman.

June 08, 2026

Dealership Rating

Employee Rating

Amazing Great service. Quickly diagnosed the issue and helped me understand what was going on. Also picked me up from Enterprise as a favor. Quickly diagnosed the issue and helped me understand what was going on. Also picked me up from Enterprise as a favor. More

by DWHERrY10

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. Quick diagnosis, clear communication, and even an Enterprise pickup is going the extra mile in the literal sense. We appreciate you trusting Tony Serra Nissan in Cullman.

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