Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 4

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
313 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

313 Reviews

Write a Review

313 Reviews of Zack Rooks

September 10, 2026

Dealership Rating
Employee Rating

Service way over priced. $500 for rear brakes pads, Really? To have you do normal maintenance on my truck you wanted $6K. It's only worth $13K by your estimate. I'm not More

by wendell.dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 17, 2026

Tony Serra Nissan responded

We are sorry that you feel this way. With new management, we would like the chance to show that we are competitive with other service departments around. Please feel free to quote us again. We would to become your service center. 256-739-1771.

September 04, 2026

Dealership Rating
Employee Rating

Always good service. Knowledgeable advisor. In and out in a timely manor. Will be back More

by amshockley94
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026

Tony Serra Nissan responded

Thanks for the 5 stars. See you again soon!

September 04, 2026

Dealership Rating
Employee Rating

Friendly and timely service. Staff was great. Service was thorough and informative. Wait time was not very long More

by sjohnson0222
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026

Tony Serra Nissan responded

We are thrilled that you are satisfied with your service visit. We are committed to continuing in providing fast and professional service to every customer, every time! Thank you for the 5 stars and we will see you again soon!

September 03, 2026

Dealership Rating
Employee Rating

Well I forgot something so my husband went back in and told the guy in the office in the bay and I don't think anyone relayed the message to the service tech. Because the problem wasn't fixed More

by kellid89
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

Oct 17, 2026

Tony Serra Nissan responded

We are so sorry that a message was not passed to the technicians. We do everything possible to make sure all information is given at the time service is provided. We have new management and would like to discuss this more with you. Please give us a call 256-739-1771. Let the receptionist know it is an online follow-up.

September 01, 2026

Dealership Rating
Employee Rating

It was a very positive experience as always. They were honest and forthright about the damage to my Rogue and were very helpful in telling me what needed to be done and what I needed to do in fi More

by d.trimble60
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 10, 2026

Tony Serra Nissan responded

We are glad to know that you always have a great and positive experience here. We are deeply sorry about the damage and as we always do what is right, we made sure to correct it promptly. Zack is always honest and upfront with every matter and customer and we are happy to know he was with you. Come back and see us again soon

September 01, 2026

Dealership Rating
Employee Rating

Excellent service as always, and as someone with a disability, I really appreciated them pulling the truck up front for me instead of having to go to the parking lot More

by Dsayersal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2026

Tony Serra Nissan responded

We will always do what we can to accommodate every person who comes in. Whether for service or for sales, our team works and responds to make your experience as seamless and smooth as possible. Thank you for trusting us with your service and come see us again soon!

August 31, 2026

Dealership Rating
Employee Rating

Thank you for your excellent service. Your professionalism and attention to detail were greatly appreciated. I felt well taken care of throughout the entire process. I will certainly reco More

by william.coltrain41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley

Oct 10, 2026

Tony Serra Nissan responded

Thank for your kind words and 5 star review. These type of view points help others when they are looking for honest opinions. We are truly pleased to hear that you had a wonderful experience and invite you back to our sales and service areas soon!

August 31, 2026

Dealership Rating
Employee Rating

Took my truck there for warranty work and when I got it back there appears to be several scratches and a small dent on the passenger side that were not there when I dropped it off. More

by jones.first.son
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 31, 2026

Dealership Rating
Employee Rating

The service department is amazing! Zach is professional and makes the service department great. He is always kind and polite. I do wish the sales people would not bombard the servi More

by Jwcc335055
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

August 30, 2026

Dealership Rating
Employee Rating

Friendly and fast I didn't stay I dropped my vehicle off and came back but the whole experience was better than in the past and I appreciate good service and promptness More

by lakedrahoward
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 12, 2026

Tony Serra Nissan responded

It is great that you enjoyed the drop off experience and utilized it. That helps customers with busy schedules handle things they need without waiting for work to be complete. Promptness is unmeasurable when on a schedule. We thank you for the great review and the 5 stars!!

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