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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 4

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
253 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English English

4.6

253 Reviews

Write a Review

253 Reviews of Zack Rooks

May 29, 2026

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Employee Rating

Everything was very good. Short wait time. Everyone very courteous. Would recommend your service very highly. More

by whitney_michelle12
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Jun 28, 2026

Tony Serra Nissan responded

Short wait times, courteous people, and service worth recommending is a pretty good recipe. Glad Zack and the team made it a strong visit at Tony Serra Nissan in Cullman.

May 25, 2026

Dealership Rating
Employee Rating

Got my oil changed quickly and helped me understand any recommendations I had. Zack is a very good advisor. More

by Srs62
Recommend Dealer
Yes
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Jun 23, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Quick service and clear advice is a strong combination, and we are glad Zack helped make everything easy to understand. Thank you for trusting Tony Serra Nissan in Cullman.

May 22, 2026

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Employee Rating

Quick in and out for routine maintenance. Zack was friendly and helped me professionally. Thanks Zack! More

by DN
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Jun 23, 2026

Tony Serra Nissan responded

DN, thank you for the 5 stars. Quick, in and out, and handled professionally is exactly how routine maintenance ought to go. We are glad Zack took great care of you at Tony Serra Nissan in Cullman.

May 19, 2026

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Employee Rating

Thank you for this fast and helpful experience I will be returning soon for another oil change More

by rossie32001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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Jun 28, 2026

Tony Serra Nissan responded

Fast and helpful is a good way to earn a return visit. We will be ready for that next oil change at Tony Serra Nissan in Cullman.

May 15, 2026

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Employee Rating

Great service! They always get me in and out quick! Everyone is so friendly and helpful More

by sblalock9994
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great service, quick visits, and friendly people is a recipe we do not plan on changing. Thanks for trusting Tony Serra Nissan in Cullman.

May 13, 2026

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Employee Rating

Love all the service people, they help me alot. Great service and are very nice. More

by marcella63rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great service is one thing, but having a team that is genuinely helpful and kind makes all the difference. We are glad our service team has taken such good care of you at Tony Serra Nissan in Cullman.

May 08, 2026

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Employee Rating

The service was great and the team there was very nice and made sure we was taken care of. They also went through the whole inspection with us in detail More

by jarrodspeakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Jarrod, thanks for trusting our service team at Tony Serra Nissan Cullman. Glad the crew treated you right, walked the inspection with you, and kept everything clear from start to finish.

May 08, 2026

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Employee Rating

James is professional, kind, and will do what is necessary to see that my concerns are taken care of. More

by sweetbelle2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman

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May 25, 2026

Tony Serra Nissan responded

Thanks for trusting James and the service team at Tony Serra Nissan Cullman. His professional, kind, “we’ll take care of it” approach is exactly how we want every service visit to feel.

April 29, 2026

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Employee Rating

I dropped my car up. I got me some popcorn and some water and watch TV and my vehicle was done very promptly. More

by fowler_melissa5
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Sounds like you had a pretty solid lobby setup while we got your car taken care of, and we’re glad the team at Tony Serra Nissan in Cullman had you in and out so quickly.

April 28, 2026

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Employee Rating

I came in to get my car serviced and James was helpful and great! They got us right in and out and explained everything in detail afterward. Thank you so much for the wonderful service as always! More

by Jesshartley04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Jess, awesome to hear James got you in and out quick and took the time to explain everything, we really appreciate you trusting Tony Serra Nissan in Cullman for your service.

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