Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 4

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
228 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.6

228 Reviews

Write a Review

228 Reviews of Zack Rooks

April 04, 2026

Dealership Rating
Employee Rating

Very friendly and helpful Great service and very helpful and friendly sales associates. Got my oil changed and tires rotated in less than 30 minutes More

by kimberlyfrink5
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 07, 2026

Tony Serra Nissan responded

Kimberly, quick service and good people is a strong combination. Glad the team got your oil change and tire rotation knocked out in under 30 minutes at Tony Serra Nissan in Cullman.

April 03, 2026

Dealership Rating
Employee Rating

Good service experience with good communication. Well explained and detailed service report. Dealer can be recommended More

by matt.belger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gaither, Buffy Smith

Apr 07, 2026

Tony Serra Nissan responded

Glad the service visit was clear and well communicated from start to finish. We appreciate the recommendation and thank you for trusting Tony Serra Nissan in Cullman.

April 01, 2026

Dealership Rating
Employee Rating

Service department is great Buffy Smith does her best to make sure you are taken care of in the best and most respectful manner possible. More

by bennybob18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Compton , Sam Gaither, Buffy Smith

Apr 07, 2026

Tony Serra Nissan responded

Buffy takes care of people the right way, and that shows. We appreciate your trust in the service team at Tony Serra Nissan in Cullman.

March 30, 2026

Dealership Rating
Employee Rating

Customer focused! Tony Serra Nissan takes a lot pride in customer satisfaction. All the staff is very professional and always greets you with a smile. More

by McCay
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 04, 2026

Tony Serra Nissan responded

McCay, that kind of consistency matters. Professional, welcoming, and focused on the customer is exactly how we want Tony Serra Nissan in Cullman to be known. Thanks for the review.

March 30, 2026

Dealership Rating
Employee Rating

Worst dealership I've ever had to deal with in my whole life, those people know nothing about the word 'service ' More

by amermx
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

Apr 04, 2026

Tony Serra Nissan responded

We don't agree with that characterization, but we do take concerns about service seriously. If something fell short during your visit, we'd like the opportunity to review it directly. Please contact Sam Gaither, Service Manager, at (256) 676-2435 so we can look into it properly.

March 30, 2026

Dealership Rating
Employee Rating

I didn't believe the bad reviews and im glad I didn't. Zack was a great guy and didnt try to scam me. The service department here is great and cares about customers. More

by Thr14
Recommend Dealer
Yes
Apr 07, 2026

Tony Serra Nissan responded

Glad you gave us a chance. Zack and the service team work hard to take care of people the right way, and we appreciate you trusting Tony Serra Nissan in Cullman.

March 27, 2026

Dealership Rating
Employee Rating

Very nice and down to earth,courtesy and professional. will go back. And tell my friends and family. More

by sweattb009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton , Sam Gaither, Buffy Smith

Mar 30, 2026

Tony Serra Nissan responded

That’s a combination we’re proud of. Down to earth but still professional is exactly the balance we aim for. We appreciate you saying you’ll be back and that you’ll tell friends and family. That kind of word-of-mouth means everything at Tony Serra Nissan in Cullman.

March 26, 2026

Dealership Rating
Employee Rating

It was a very pleasant experience. Everyone was very kind and helpful I did not feel pressured More

by mdpace210
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 30, 2026

Tony Serra Nissan responded

Glad to hear it. A no-pressure experience and a helpful team still matter, and we’re glad Zack took good care of you. Thanks for choosing Tony Serra Nissan in Cullman.

March 20, 2026

Dealership Rating
Employee Rating

simple to the point service appreciated greatly THANKS would patronize this location again in the future when are you guys going to bring back the MAXIMA so I can trade up More

by COUSINTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Lance Compton , Sam Gaither

Mar 30, 2026

Tony Serra Nissan responded

Straight to the point works just fine around here. We appreciate the shoutout and would be glad to have you back at Tony Serra Nissan in Cullman. And if Nissan ever brings the Maxima back, we know at least one person ready to trade up.

March 12, 2026

Dealership Rating
Employee Rating

Professions, friendly well organized Clean waiting area and great communication I would recommend them to anyone More

by Pat
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Mar 15, 2026

Tony Serra Nissan responded

Pat, that’s the full package right there. Professional, organized, clean, and clear communication. That’s how a service visit should feel. We appreciate the recommendation and you trusting Tony Serra Nissan in Cullman with your vehicle.

...
4
...

Dealership Inventory (135 Vehicles)

new 2026 Nissan Kicks car, priced at $25,998
2026 Nissan Kicks
new
Super Black exterior
CVT
Front-wheel Drive
new 2026 Nissan Armada car, priced at $78,910
2026 Nissan Armada
new
Aspen White Tricoat/Super Black exterior
Automatic
Four-wheel Drive
used 2015 Chevrolet Colorado car, priced at $17,998
2015 Chevrolet Colorado
used
Black exterior
Automatic
Rear-wheel Drive
used 2020 Chevrolet Malibu car, priced at $18,989
2020 Chevrolet Malibu
used
Shadow Gray Metallic exterior
CVT
Front-wheel Drive
used 2018 Ford Focus car, priced at $12,980
2018 Ford Focus
used
LIGHTNING BLUE exterior
Automatic
Front-wheel Drive
used 2020 Dodge Charger car, priced at $18,989
2020 Dodge Charger
used
Granite Pearlcoat exterior
Automatic
Rear-wheel Drive