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Zack Rooks

Overview Reviews (267) Inventory (162)

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Zack Rooks

Zack Rooks | Page 7

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

267 Reviews

Overview Reviews (267) Inventory (162)

Dealership Experience

1 yr, 7 mos

Industry Experience

1 yr, 7 mos

Languages Spoken

English

4.6

267 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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267 Reviews of Zack Rooks

April 23, 2026

Dealership Rating

Employee Rating

In and out coffee was still out when I left No problems friendly people there friendly people there More

by Bgorse54

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 27, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars. In and out before the coffee got cold is a pretty solid service visit. We are glad everything went smoothly, and we appreciate you choosing Tony Serra Nissan.

April 23, 2026

Dealership Rating

Employee Rating

Friendly people. Knowledgeable personnel. Timely service. I've not had anything but great service in the years I've been going there. Knowledgeable personnel. Timely service. I've not had anything but great service in the years I've been going there. More

by linlan513

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 27, 2026 -

Tony Serra Nissan responded

Thank you for the 5 stars and for sticking with us over the years. Friendly people, knowledgeable service, and getting things done on time never go out of style. We appreciate your continued trust in Tony Serra Nissan.

April 20, 2026

Dealership Rating

Employee Rating

Friendly and efficient Was not there long enough. I was in and out in a hurry I was in and out in a hurry More

by JUDYTW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 24, 2026 -

Tony Serra Nissan responded

Friendly and efficient is a good combination, especially when it doesn’t eat up your day. Thanks for trusting Tony Serra Nissan in Cullman.

April 20, 2026

Dealership Rating

Employee Rating

Awesome! ! Very friendly staff. 30 minutes from check in to walking out!!!! True to there word. When there last time told if we had everything done that was re ! Very friendly staff. 30 minutes from check in to walking out!!!! True to there word. When there last time told if we had everything done that was recommended next oil change on them! And it was without having to be reminded. More

by loisparker41

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 24, 2026 -

Tony Serra Nissan responded

Lois, that’s how service ought to work, quick, friendly, and true to what was promised. Glad Zack and the team got you in and out in 30 minutes and honored the oil change without you having to chase it down. Thanks for trusting Tony Serra Nissan in Cullman.

Apr 20, 2026 -

loisparker41 responded

THANK YOU!

April 20, 2026

Dealership Rating

Employee Rating

My visit was quick and efficient and everyone was nice and more than accommodating to me. and more than accommodating to me. More

by eipper92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gaither, Buffy Smith

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Apr 24, 2026 -

Tony Serra Nissan responded

Quick, efficient, and accommodating is a solid service visit. Thanks for trusting Tony Serra Nissan in Cullman.

April 18, 2026

Dealership Rating

Employee Rating

They were kind, courteous, and knowledgeable. There wasn't a long wait for work that was done. There wasn't a long wait for work that was done. More

by gbestbama

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 24, 2026 -

Tony Serra Nissan responded

Kind, courteous, knowledgeable, and not an all-day wait, that’s how service ought to go. Thanks for trusting Tony Serra Nissan in Cullman.

April 15, 2026

Dealership Rating

Employee Rating

crew was matter of FACTLY got the job done no fuss no waste like the prompt professionalism fuss no waste like the prompt professionalism More

by COUSINTONY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Gaither

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Apr 20, 2026 -

Tony Serra Nissan responded

Matter-of-fact and no wasted motion is a style we can respect. Glad the crew got it done right. Thanks for trusting Tony Serra Nissan in Cullman.

April 08, 2026

Dealership Rating

Employee Rating

Not much Didn't take to long Service people were nice enuff but I and others will never buy from there again And that's a lot of cars that have been sold to me and my family and friends enuff but I and others will never buy from there again And that's a lot of cars that have been sold to me and my family and friends More

by bamamine

Verified Customer

Recommend Dealer

Other Employees Tagged: Zack Rooks

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Apr 19, 2026 -

Tony Serra Nissan responded

We appreciate you acknowledging the service side was timely and courteous. Just as clearly, we hear the bigger concern in your review, and that matters. Feedback like this is a reminder that one part of the visit going well does not cover for the rest.

April 08, 2026

Dealership Rating

Employee Rating

Very professional, Excellent service, I will be back for my next service 💯 (no issues) love it my next service 💯 (no issues) love it More

by María

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 19, 2026 -

Tony Serra Nissan responded

Professional, smooth, and no issues is exactly what you want out of a service visit. We'll be glad to have you back at Tony Serra Nissan in Cullman.

April 04, 2026

Dealership Rating

Employee Rating

Very friendly and helpful Great service and very helpful and friendly sales associates. Got my oil changed and tires rotated in less than 30 minutes and friendly sales associates. Got my oil changed and tires rotated in less than 30 minutes More

by kimberlyfrink5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

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Apr 07, 2026 -

Tony Serra Nissan responded

Kimberly, quick service and good people is a strong combination. Glad the team got your oil change and tire rotation knocked out in under 30 minutes at Tony Serra Nissan in Cullman.

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