Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 7

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
313 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

313 Reviews

Write a Review

313 Reviews of Zack Rooks

July 27, 2026

Dealership Rating
Employee Rating

Tony Serra Nissan has a very professional, experienced team. They go out of their way to ensure customers receive the best care. More

by McCay
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 07, 2026

Tony Serra Nissan responded

Thank you for the honest assessment of your experience. It is nice to know that you received the best care during your visit.

July 24, 2026

Dealership Rating
Employee Rating

I was there last week for a tire sensor, and they left lug nuts loose on my tire and I like to crash yesterday going back to them so they could fix it. More

by sallypigg
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

July 24, 2026

Dealership Rating
Employee Rating

Professional, quick, friendly service. Didn’t try to sell me anything extra. Will be back. More

by Sbryson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Coleman

July 23, 2026

Dealership Rating
Employee Rating

Customer service isn't what it isn't what it used to be, I felt like I was just a dollar not taking care of me and the car. More

by DonnaEdwards
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

July 22, 2026

Dealership Rating
Employee Rating

Would not let me use my discount on all my cars. Service Would not let me use my discount on all my cars. Service oil change discount More

by acejb
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

July 21, 2026

Dealership Rating
Employee Rating

Everything turned out wonderful on Friday, July 17th, 2026. Got my car that’s “new” to me. Took it back on July 20th for the two middle air vents wasn’t working. Don’t know the guys name that brought More

by bigbev1000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2026

Tony Serra Nissan responded

I am very sorry for the service experience that you had while here. This is not a normal behavior of the staff and we hope that you will return as a customer. If you have any concerns, please call.

July 21, 2026

Dealership Rating
Employee Rating

Absolutely no complaints, fast efficient service Would use them again for my maintenance needs ! More

by Step277327
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 02, 2026

Tony Serra Nissan responded

We are thrilled that your service was to your satisfaction. We look forward to continuing to service your vehicle and meet your expectations.

July 20, 2026

Dealership Rating
Employee Rating

Fast and friendly service. My oil change was done promptly at appointment time and finished within 30 minutes. More

by Beatlefan90
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 02, 2026

Tony Serra Nissan responded

We are happy to hear that you were pleased with the service you received from the service department. We hope you continue to allow us to handle all of your maintenance needs.

July 17, 2026

Dealership Rating
Employee Rating

Always friendly and helpful Service is completed in a timely matter. Ready to help in any way they can More

by Nani
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 19, 2026

Tony Serra Nissan responded

Nani, friendly, helpful, and ready when you need them is exactly how service should feel. We are glad the team kept things timely and easy at Tony Serra Nissan in Cullman.

July 16, 2026

Dealership Rating
Employee Rating

The service on my vehicle was fast. Efficient and very good customer service.Thank you Everybody at the dealership was very professional and kind More

by redshieldtransport
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 19, 2026

Tony Serra Nissan responded

Fast service, good people, and a professional team all the way around is exactly what we like to hear. We appreciate you trusting Tony Serra Nissan in Cullman again.

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