Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 8

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
217 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.5

217 Reviews

Write a Review

217 Reviews of Zack Rooks

October 29, 2025

Dealership Rating
Employee Rating

Communication every aspects in the knowledge of my car helpful but had no loaner car More

by angiejbeasley58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Nov 02, 2025

Tony Serra Nissan responded

Angie, we appreciate your patience and are glad the team kept you informed every step of the way. Sorry about the loaner situation — next time, we’ll try to have the car and the courtesy covered. Thanks for trusting Tony Serra Nissan!

October 25, 2025

Dealership Rating
Employee Rating

My car was in their shop for a diagnostic test and repair. Less than 2 weeks later, I broke down on the side of the road, and they said it was a total coincidence, an unrelated issue, wanting me to pa More

by KCT312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 27, 2025

Tony Serra Nissan responded

We’re truly sorry to hear about this situation — that’s never the experience we want for our customers. Our goal at Tony Serra Nissan is transparency, accuracy, and care with every repair. Please reach out to Maxine, our customer service ninja, at (256) 676-2435 so she can personally review what happened and help find a resolution.

October 24, 2025

Dealership Rating
Employee Rating

I I was end and out in about 35 minutes and everybody was so nice would recommend them. More

by debrohmayers68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

October 23, 2025

Dealership Rating
Employee Rating

Service was good. Ok you want more While I was at your dealership the fish escaped the pond again. This time they killed 3 chickens, 4 ducks a canary and got our goat More

by Ltboone71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Reece Weissend

Oct 27, 2025

Tony Serra Nissan responded

We always aim for great service — but clearly, our fish have gone above and beyond again. 🐟 We’ll have a word with them about boundaries (and barnyard etiquette). Thanks for the laugh — and for visiting Tony Serra Nissan, where the service is serious but the stories never are.

October 22, 2025

Dealership Rating
Employee Rating

The dealership has always been good to me. I always get my oil changed there and they always do a good job. More

by angielovett4242
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 27, 2025

Tony Serra Nissan responded

We really appreciate that — it means a lot to have your continued trust. Thanks for sticking with Tony Serra Nissan through the years!

October 22, 2025

Dealership Rating
Employee Rating

Average service department. Average service department. Basic needs are met and taken care of. Good for standard service. More

by garynelson81
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 27, 2025

Tony Serra Nissan responded

Gary, we appreciate the honest feedback — “average” isn’t where we like to park. Zack and the Tony Serra Nissan service team are always working to turn a standard visit into a standout one. Thanks for giving us the chance to keep earning that next star.

October 21, 2025

Dealership Rating
Employee Rating

Easy to work with. Alway available for oil change and tires. Fast service. Friendly staff. More

by MONASADAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxine Young , Amanda Badgwell, Reece Weissend

Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — fast, friendly, and always ready is exactly how we aim to roll! Thanks for trusting Tony Serra Nissan for your oil changes, tires, and everything in between.

October 21, 2025

Dealership Rating
Employee Rating

Service was fast and efficient. Waiting room was comfortable and liked the water and coffee. More

by Betty Warren
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews , Amanda Badgwell, Reece Weissend

Oct 27, 2025

Tony Serra Nissan responded

Betty, glad to hear both your car and your coffee were running smoothly! Thanks for visiting Tony Serra Nissan — we’ll keep the service quick and the coffee hot for next time.

October 17, 2025

Dealership Rating
Employee Rating

They are always able to take care of me when I need regular service without an appointment Thank you More

by dorothyhortondnc1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young , Amanda Badgwell, Ashley Cox

Oct 27, 2025

Tony Serra Nissan responded

We love hearing that — quick, reliable, and ready when you need us is what we aim for! Thanks for trusting Tony Serra Nissan to keep your car in top shape.

October 15, 2025

Dealership Rating
Employee Rating

Dropped off car. - in short order found the problem and fixed it. Thank you so Betty mic More

by lfbice54dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Tony Serra Nissan responded

Glad everything went smoothly — quick drop-off, five-star results. Thanks for trusting Tony Serra Nissan; we’ll call that mission accomplished.

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