Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 8

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
228 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.6

228 Reviews

Write a Review

228 Reviews of Zack Rooks

November 16, 2025

Dealership Rating
Employee Rating

Did their job I don't know who Zach Rooks is. But I guess if he's a guy, I gave my car to , everything was fine. More

by mliles0
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Nov 23, 2025

Tony Serra Nissan responded

Glad the team jumped on the issue even without an appointment. Buffy explaining the tire situation in plain language is exactly why people trust her. Appreciate you coming to Tony Serra Nissan Cullman.

November 14, 2025

Dealership Rating
Employee Rating

I took my vehicle in for a follow up after a major overhaul. Zack worked today and as usual it took care of the issue quickly. The communication was also excellent. More

by Vpfd317
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Nov 23, 2025

Tony Serra Nissan responded

Always good to hear a follow up visit went smoothly. Zack jumps on the problem and keeps you in the loop and that is exactly how we want service to feel at Tony Serra Nissan Cullman.

November 14, 2025

Dealership Rating
Employee Rating

Always friendly. Always fast. Great communication with the advisors. The advisors are always smiling even when they're having busy days. More

by blest1c
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Nov 23, 2025

Tony Serra Nissan responded

Friendly faces and fast service are the goal even on the wild days. Glad the advisors kept everything clear and kept you moving at Tony Serra Nissan Cullman.

November 12, 2025

Dealership Rating
Employee Rating

Awesome customer service. I got my vehicle back quick It was a very great experience More

by Kh1980.jh
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Nov 23, 2025

Tony Serra Nissan responded

Kh1980, quick turnaround and smooth service is exactly what we aim for. Glad Zack and the crew made it an easy visit at Tony Serra Nissan Cullman.

November 11, 2025

Dealership Rating
Employee Rating

Great service. Completed within days. All employees there were professional. Zack is great! Should be rewarded for caring so much about your customers. More

by bubbapowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2025

Tony Serra Nissan responded

Bubbapowell, sounds like Zack treated your vehicle like it had VIP status. Quick turnaround, clear communication, and real professionalism — that is exactly what we want every visit to look like at Tony Serra Nissan Cullman. Glad the whole crew delivered for you.

November 10, 2025

Dealership Rating
Employee Rating

Buffy was very professional and kind she listened to my concerns and really put attention to working them out. She checked in with us often to let us know the status of our services, and she took time to More

by barnett6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gaither, Buffy Smith, Reece Weissend

Nov 23, 2025

Tony Serra Nissan responded

Buffy has a real gift for making people feel taken care of. Listening close, keeping you updated, and sneaking in a compliment or two is classic her. Glad she made your visit smooth at Tony Serra Nissan Cullman.

November 06, 2025

Dealership Rating
Employee Rating

I pulled my car into the lot, went inside and told the salesperson I could hear an annoying ticking sound emanating from the front passenger side of the car. When I lightly touch the brake it ceases makin More

by Dand827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 09, 2025

Tony Serra Nissan responded

Dand, that’s frustrating and we get it. Nobody wants a car that sounds like a metronome. Reach out to Maxine our Customer Service Ninja at (256) 676-2435 and she will make sure this gets handled fast. We will get that ticking gone for good at Tony Serra Nissan Cullman.

November 05, 2025

Dealership Rating
Employee Rating

As always I had a great experience with expert service Will return for future services More

by amshockley94
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Nov 09, 2025

Tony Serra Nissan responded

Always good to see you back. Zack and the team will be ready next time too. Thanks for sticking with Tony Serra Nissan Cullman.

November 05, 2025

Dealership Rating
Employee Rating

I was sold a vehicle with issues and they refused to fix it bc I didn’t buy their extended warranty. It was within the parameters of the month it was bought. I will tell everyone I Know not buy from them More

by Screwed Over
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Cody Salem , Amanda Badgwell, Ashley Cox, Matteo Pensa, Reece Weissend

Nov 09, 2025

Tony Serra Nissan responded

Hello Screwed Over, we understand your frustration and we want to make this right. Please reach out to Maxine our Customer Service Ninja at (256) 676-2435 so she can dig into what happened and get you taken care of. We appreciate you giving Tony Serra Nissan Cullman another shot to make things right.

November 05, 2025

Dealership Rating
Employee Rating

Oil change and tire rotation and balancing performed in less time than promised with scheduled appointment. More

by abneydebbydnc
Recommend Dealer
Yes
Nov 09, 2025

Tony Serra Nissan responded

Oil change, rotation, and balance—done quicker than expected. Thanks for rolling through Tony Serra Nissan Cullman for your service.

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