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Zackary Sheets
Zackary Sheets at Audi Marin

Zackary Sheets

Professional Audi Service Advisor

Audi Marin

700 Francisco Blvd W
San Rafael, CA 94901

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4.6
7 Reviews

With 15 years of experience in the automotive industry, Zachary Sheets brings extensive knowledge and a customer-first approach to his role as a Service Advisor at Audi Marin. Throughout his career, Zachary has built a reputation for helping drivers understand and maintain their vehicles with confidence, making every service visit as smooth and stress-free as possible. Before joining Audi Marin, Zachary worked as a Service Advisor for another automotive brand, where he honed his expertise in customer care, vehicle maintenance, and service operations. His favorite vehicle in the Audi lineup is simply Audi itself, a testament to his appreciation for the craftsmanship, performance, and innovation that define the brand. Outside of work, Zachary enjoys spending quality time with family and staying active through exercise. A graduate of Maria Carrillo High School, he also loves exploring new destinations and counts Brazil among his favorite vacation spots.

4.6

7 Reviews

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7 Reviews of Zackary Sheets

August 19, 2026

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Employee Rating

Gary got my car in and finished ahead of schedule provided me with a loaner and made the whole experience seamless More

by mattnylon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Poarch, Amy Stoica, Francis Marin, Elijah Toro, Jason Jason, Ivan Chavez, Nathan Paine, Josiah Fimbres

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Aug 20, 2026

Audi Marin responded

We’re glad Gary could get your Audi A4 in quickly and complete the service ahead of schedule. Knowing that the loaner and smooth process met your needs means a lot to our service team.

August 15, 2026

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Employee Rating

Terrible customer service in the repair department. Didn’t even know my car was towed in for two days even though I told them. More

by rachelmckim
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 18, 2026

Audi Marin responded

Rachel, thank you for sharing your feedback. We are very sorry for the frustration caused by the lack of communication regarding your vehicle and the delay in getting it into our shop. We understand how upsetting it is to be without your Audi and everyday matters. Please reach out to our Service Director, Ivan Chavez, at ichavez@indigoautogroup.com or 415.460.4140 so we can learn more about your experience and see how we can help make this right. We look forward to speaking with you soon.

August 08, 2026

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I got a service appointment for my 2025 q4 the following day after I contacted the dealer. The service was handled promptly as promised. The service advisor Zack Sheets was great, he took care of the paperw More

by michael.gedney
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2026

Audi Marin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Audi Marin are glad to have you as a customer.

August 08, 2026

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Quick and efficient, and I also enjoy the coffee bar while you wait! I’ve been a customer for a long time More

by imccreery
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2026

Audi Marin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 07, 2026

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Employee Rating

Zack took great care of us - friendly, efficient, helpful. That’s what you’re looking for at 7am when you get a check engine light! More

by aistebrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2026

Audi Marin responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Audi Marin are glad to have you as a customer.

August 05, 2026

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Employee Rating

Zach was wonderful with helping me with my service, kept me updated and always returned my calls. Very friendly and kind More

by Cherie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 05, 2026

Audi Marin responded

Timely updates and clear communication are at the heart of our service department. We’re glad Zackary could keep you informed and return your calls throughout the service on your Q5. Knowing you felt supported and appreciated means a lot to us.

July 30, 2026

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Employee Rating

just a seamless easy experience. no problems and the service was done in a few hours More

by thomson.john123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Poarch, Amy Stoica, Francis Marin, Elijah Toro, Jason Jason, Ivan Chavez, Nathan Paine, Josiah Fimbres

Print
Jul 30, 2026

Audi Marin responded

Thank you for sharing your seamless experience with your Audi Q5 service. We’re glad our team completed everything quickly and without any issues.

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