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Zeb Freter

Overview Reviews (56) Inventory (257)

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Zeb Freter

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Zeb Freter

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

56 Reviews

Overview Reviews (56) Inventory (257)

4.8

56 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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56 Reviews of Zeb Freter

April 23, 2024

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Employee Rating

Great service and attitude all the time and I appreciate it so I continue to make sure they are my favorite it so I continue to make sure they are my favorite More

by fnfash98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Dakota Jacoby, Levi Hale, Auston Foster, Jeff Lauinger, Jeff Cantrell, Rachel Farrell

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 12, 2024

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Excellent service and job completed sooner than expected. Super kind staff and great waiting area! Super kind staff and great waiting area! More

by JENTBRILL

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 31, 2024

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Their attention to my request and curtesy was appreciated. I was pleased with their work. appreciated. I was pleased with their work. More

by lisawms453

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

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Took 1 1/2 hours to install wiper blades and check air in tires. Was not notified when it was ready and I went to see about the long wait. tires. Was not notified when it was ready and I went to see about the long wait. More

by muscogeekat

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

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Very reliable service. Everything explained before work commenced. Service completed as promised. Everyone was friendly and helpful. Everything explained before work commenced. Service completed as promised. Everyone was friendly and helpful. More

by bkirkland2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

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Service was timely, less than one hour. Employees were friendly and courteous. Could not have had a better experience anywhere. Employees were friendly and courteous. Could not have had a better experience anywhere. More

by jd7924

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

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Been a customer for several years. They always listen to what I need, and work hard to help ! They always listen to what I need, and work hard to help ! More

by GUITAR.DOCTOR

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mandy Still, Christian Montgomery

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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Employee Rating

This was the first time anyone looked to see if there was an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. More

by BONNIEDICKSON

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback, Bonnie. We always strive to meet the needs of our customers no matter the situation. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Employee Rating

Jeff and Zeb did a great job getting me taken care of. I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a gre I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a great experience! More

by amentowasso

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Lee

Helpful 0

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff and Zeb were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

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Employee Rating

The appointment was quick and efficient. The waiting area is nice too. And they have a lot of openings The waiting area is nice too. And they have a lot of openings More

by JTMOOMAU13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

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