Zulimar Parra

The good part of the experience is that they were able to get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted sev get me the car I wanted: a GX 550 Overtrail, earth color, with only the options I specified. I could not find any other dealer, and I contacted several, that could / would do that in a timely manner. The challenging part was the sales staff. They consistently overpromised and underdelivered. The process took twice the number of months indicated. They tell you they will offer the car meeting your specs to the next client 'in line', and won't give it to anyone else until you make a final decision if you are next in line, but that was not my experience (there were multiple challenging times when a car was offered to me, confirmed to me, then given to someone else, and then at the end offered back to me again). Communications were challenging as sales staff doesn't respond with requested information unless you follow up repeatedly, and multiple people send unsigned texts from the same number so you don't know who you are talking with, even when you ask. All of that said, if you are willing to accept the challenges of a multi-month process (mine took 5 months) and frustrating communications and misinformation, it is likely you will get the car you want at the pricing agreed upon. For me, it was worth it, which is why I can recommend. More

by ricekc Verified Customer Verified Customer

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Dealership was extremely busy the day we closed the deal. We met Dulce early in the morning to close the deal, and told us she would get the car ready to go, we did not complete the transaction until the mid We met Dulce early in the morning to close the deal, and told us she would get the car ready to go, we did not complete the transaction until the mid afternoon. I know the dealership was busy, but perhaps the process could have been more efficient. Dulce was cooperative, but we saw so many people during the process, that our patience was wearing thin. Perhaps you can streamline the process. More

by WEXLERJ Verified Customer Verified Customer

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Everything was well organized. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. More

by ROGERROLF21 Verified Customer Verified Customer

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To the Lexus Pembroke Pines team . I have to say yesterday’s car buying experience was the most pleasant and smooth my wife and I have experienced. We have hit our 70s now so as th I have to say yesterday’s car buying experience was the most pleasant and smooth my wife and I have experienced. We have hit our 70s now so as they say “not our first rodeo”. We were welcomed and introduced to a very pleasant and professional young man Israel Rigaud. Israel took us start to finish and sent us on our way in a beautiful NX yesterday. His product knowledge was excellent on every item we discussed. He couldn’t do enough to help us. The Lexus team is very lucky to have a teammate like Israel. After our test ride and option packages discussion Israel introduced us to managers Frank and Sal who pulled together the final details on the purchase of the NX and trade in of the Infinity…by this time in the process I was pretty sure I had the Lexus A Team working with us and we liked what they were offering. We accepted the offer and now have a beautiful Lexus NX in our garage. I thank everyone we met at the dealership and would certainly buy again …and would highly recommend. Job well done Lexus team. Kevin and Gloria Duffy More

by kduffyfl Verified Customer Verified Customer

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Thank you Marven and Pembroke Pines Lexus! !! I had a great experience purchasing my GX. Marvens communicated with me throughout the purchase process. I am completely satisfied and would recomm !! I had a great experience purchasing my GX. Marvens communicated with me throughout the purchase process. I am completely satisfied and would recommend both Marvens and Pembroke Pines!!! More

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The process was easy and convenient. Mo was patient and pleasant and did not try any hard sell tactics. Mo was patient and pleasant and did not try any hard sell tactics. More

by tdchan77 Verified Customer Verified Customer

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La atención de todas las personas es excelente, cada uno cumplió eficientemente en su área, muchas gracias cumplió eficientemente en su área, muchas gracias More

by MANEBENCO Verified Customer Verified Customer

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Can’t say enough about Tom. His genuine presence, attention to detail and sincere efforts to help are so hard to find in this industry. Tom is over an hour away from me, and I’l His genuine presence, attention to detail and sincere efforts to help are so hard to find in this industry. Tom is over an hour away from me, and I’ll make the drive every time moving forward. My family and I are beyond happy to have been lucky enough to work with Tom and find the car that fit our needs. Thank you Tom! More

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This is my 4th lease agreement. And by far my WORST experience. The guy Ronald was not pleasant, and had an hater untone to him. He told me I cant always have what I want, and trie And by far my WORST experience. The guy Ronald was not pleasant, and had an hater untone to him. He told me I cant always have what I want, and tried to make me agree to his terms/numbers. I was about to leave and take my business else where, but then another guy came in with a more pleasant attitude and saved the day. When this least is up, I'll be leave Lexus of Pembroke Pines if They assign him to me again. More

by KIA-NIKA Verified Customer Verified Customer

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Richard is amazing and very professional-this is my 4th vehicle from them -love my nx vehicle from them -love my nx More

by FGARCIA969 Verified Customer Verified Customer

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