Zully Arellano

I must say again because I have another car from zully.. she is truly the best at what she does, hands down, nothing bad to say about this sales rep, she made sure again that I got what I wanted and made sure that my deal was secured with a good monthly payment.

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My 3rd car from Nissan and all from Nissan of queens,and from the same sales person zully she’s the best, she knows how to talk to and will help you in anyway she can, she’s just the best, I highly recommend Nissan of queens and zully to any and everyone

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My first lease experience was with Nissan of Queens. This was an expensive lesson that cost me $14000. Yes, $14,000 dollars. How did this happen, you ask? The short story is that I traded in a car that they gave me $18,000 for. I trusted the sales person Zully to do the right thing, as I thought that they always deal with leases and this should be no different. I leased a 2015 Rogue, SL AWD. I found out later that the MSRP on this vehicle was $33,150. Mistake # 2, I told them to use the 18K against the cost of the lease. ( I found out later that nobody puts down that kind of money up front on a lease ) They happily took my money. I had a monthly payment, ( yes, I still had a monthly payment,) of $339.34. The paper work that they sent to Nissan Finance said that I only put $3706.84 down. The paperwork that they gave me said that I put down $17,706.84. This is a $14000. discrepancy. Going to Nissan of Queens was not a mistake. My mistake was trusting the salesperson who didn’t really help me in getting a good deal. The manager saw the paperwork (copy of the lease agreement) that Nissan Finance sent me , and a copy of the paperwork (copy of the lease agreement) that they gave me. It seems like everyone involved acts like their paperwork never existed. If you read this and still use this dealership, beware of the sales staff and be careful. Richard Y. My second experience with Queens Nissan was almost as bad. I was looking at a 2107.5 Rogue SL AWD, as the 2015 lease was going to be up in 4 months. Their best price on a lease was $390 a month. I was up front with them saying that I got burned once and that to see if this was a good price that I was going to another dealership. They were not very happy with this and asked that I call them if I found a better deal. I did find a better deal, $380 a month and lifetime (of the lease) free oil changes and tire rotations. Queens Nissan said that they would match it. (They did not say that they would do better, just match it) “All things being equal, the only difference is customer service” Queens Nissan failed in that area as well. (Free car washes that never happened after 6 months, an $800 estimate for cleaning the throttle body, you can put an additive in the gas tank for that for less than $10.00, etc.) Before I posted this review, I went back to Nissan of Queens just to confirm the MSRP. I was told $33150. I said that the lease cost me almost $30,000, for a car i could have bought for $33150. They said “ that is what I agreed to”. So in the end , DO NOT EXPECT THE DEALERSHIP WILL HELP YOU MAKE A GOOD DEAL, AS LONG AS THEY MAKE A GOOD DEAL FOR THEMSELVES If you need a car, go to ROCKAWAY NISSAN. (or any other dealer)

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Zully is highly the best experienced sales person I've ever known.. she has made sure that all cars and I repeat all cars that she has sold me was what I wanted.. she made sure it was what I liked and comfortable with.. she is very courteous and good at listening to her customers and understands what her customers wants, I would definitely give her a 5 STAR ***** Rating

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I have owned seven nissans in the past and this experience Nissan of queens made me feel nothing less than a complete fool! The dealership tried calling me twice a day to bring my Nissan in and when I put aside my crazy schedule to sit there for 90 minutes, they completely tried to rip me off. I have excellent credit and they tried to lease me a Rouge SV for 443 a month, which is a complete rip off. The sales woman, who I will remain nameless, then told me I had to wait longer for my car to come off lease. Then why were they calling me two times per day. Then another salesman called and offered me an S model for 350, another complete rip off. The dealership was run like a circus, bells and sirens going off for the people who fell for their schemes, I would probably set the sirens off too if I ripped off someone that bad! For reviews sake, I leased an SV model with premium package, including moon roof for 373 from Baron Nissan, who provided a great sales experience. Stay away from this ripoff sales act!

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