group1auto group1auto
group1auto group1auto at Subaru El Paso

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Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
132 Reviews
4.7

132 Reviews

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132 Reviews of group1auto group1auto

October 11, 2025

Dealership Rating
Employee Rating

Great service. Very clean and organized facility. The service team is exceptional. I will be coming back More

by saloum.bouchaaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Saloum

Oct 14, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2025

Dealership Rating
Employee Rating

Excelente servicio y atención de Edgardo, mi compra fue rápida y divertida, me habló de mis opciones y me ayudó a elegir un auto de acuerdo a mis necesidades. More

by sanluiseva1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgardo, Ricardo, Luis

Oct 12, 2025

Subaru El Paso responded

Hola, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si hay algo más que podamos hacer por ti.

October 07, 2025

Dealership Rating
Employee Rating

Awesome facility, processes and staff. Keanu our Service Rep was well versed, attentive and kept me informed throughout the process. The waiting area and service reception area are top More

by fitzfamaug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keanu, Heather and Gilbert (Service Manager)

Oct 09, 2025

Subaru El Paso responded

Hi, we are so happy to read such a great review about Group 1 Subaru El Paso! If you have any further questions, please give us a call. We're always happy to help!

October 07, 2025

Dealership Rating
Employee Rating

My experience with Subaru El Paso was excellent . The price was acceptable and employees friendly. More

by Ri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

Subaru El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Subaru El Paso! Thank you, and have a fantastic day!

October 05, 2025

Dealership Rating
Employee Rating

Came back to Subaru, they finally got the leadership right! Lisa Peña , excellent customer service, associates always willing to help! More

by claudoct31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Peña

Oct 08, 2025

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 28, 2025

Dealership Rating
Employee Rating

Outstanding service. Joy did a great job making sure I had the best experience possible. More

by william ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joy

Oct 02, 2025

Subaru El Paso responded

Hi William, we're happy to hear you had such a positive experience with Joy! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2025

Dealership Rating
Employee Rating

Concise and concerned. Keeping us promptly updated and expressing any concerns they may have. Always complementary. More

by phrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2025

Dealership Rating
Employee Rating

Abby did a great job. Was quick and easy. Getting used to the texting info. More

by andrea.andress42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abby

Oct 02, 2025

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with Abby! Feel free to reach out to us if you need anything. Have a wonderful day.

September 23, 2025

Dealership Rating
Employee Rating

This is hands-down The best dealership I have ever bought a car from. The buying process was extremely smooth and easy. The sales team were very kind and treated us with great hospitality. More

by Mathagels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Salesman hector and Oscar

Sep 24, 2025

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2025

Dealership Rating
Employee Rating

Came in for last of 24 months complimentary coverage. Apparently if you come a couple of days after coverage “expiration” they refuse to do it. Haven’t received any notification that my coverage expires. More

by Waveutd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 24, 2025

Subaru El Paso responded

We apologize for any inconvenience you experienced with our warranty coverage. We strive to provide the best service possible, and we will address this issue to ensure it doesn't happen in the future. I am unable to find your name and information in our database with the username used in this review. Please feel free to reach out to me at (lisapena@Group1Auto.com) so we can further discuss. Thank you for your feedback and we hope to regain your trust. Lisa Pena - Service Director Group 1 Subaru El Paso | lisapena@Group1Auto.com | (915) 401-3241

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