group1auto group1auto
group1auto group1auto at Subaru El Paso

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Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of group1auto group1auto

October 05, 2025

Dealership Rating
Employee Rating

Came back to Subaru, they finally got the leadership right! Lisa Peña , excellent customer service, associates always willing to help! More

by claudoct31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Peña

Oct 08, 2025

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 28, 2025

Dealership Rating
Employee Rating

Outstanding service. Joy did a great job making sure I had the best experience possible. More

by william ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joy

Oct 02, 2025

Subaru El Paso responded

Hi William, we're happy to hear you had such a positive experience with Joy! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2025

Dealership Rating
Employee Rating

Concise and concerned. Keeping us promptly updated and expressing any concerns they may have. Always complementary. More

by phrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 27, 2025

Dealership Rating
Employee Rating

Abby did a great job. Was quick and easy. Getting used to the texting info. More

by andrea.andress42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abby

Oct 02, 2025

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with Abby! Feel free to reach out to us if you need anything. Have a wonderful day.

September 23, 2025

Dealership Rating
Employee Rating

This is hands-down The best dealership I have ever bought a car from. The buying process was extremely smooth and easy. The sales team were very kind and treated us with great hospitality. More

by Mathagels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Salesman hector and Oscar

Sep 24, 2025

Subaru El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2025

Dealership Rating
Employee Rating

Came in for last of 24 months complimentary coverage. Apparently if you come a couple of days after coverage “expiration” they refuse to do it. Haven’t received any notification that my coverage expires. More

by Waveutd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 24, 2025

Subaru El Paso responded

We apologize for any inconvenience you experienced with our warranty coverage. We strive to provide the best service possible, and we will address this issue to ensure it doesn't happen in the future. I am unable to find your name and information in our database with the username used in this review. Please feel free to reach out to me at (lisapena@Group1Auto.com) so we can further discuss. Thank you for your feedback and we hope to regain your trust. Lisa Pena - Service Director Group 1 Subaru El Paso | lisapena@Group1Auto.com | (915) 401-3241

September 17, 2025

Dealership Rating
Employee Rating

Excellent service, all the personal cares about client's necessities and the best autos in the market More

by rociomembrila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred Truelove

Sep 20, 2025

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2025

Dealership Rating
Employee Rating

I got a sameday appointment and both me and my vehicle received timely, professional and friendly service! More

by iselarayon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Peńa, Jorge Estrada

Sep 14, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2025

Dealership Rating
Employee Rating

I had been looking for a Subaru but did not plan to buy one till the end of the year. I almost decided to buy one when I went back to Georgia and buy one from the dealership that sold me my last one. Thank More

by tgi_retired
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thaniel Estrada and Luis breseda

Sep 13, 2025

Subaru El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Subaru El Paso. If you have any further questions, please give us a call. We're always happy to help!

September 03, 2025

Dealership Rating
Employee Rating

The Sales and Service Department at Subaru El Paso are both exceptional! It has never been easier to buy a car. Thank you Barbara Armendariz and your incredible team! More

by Flip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Vasquez , Austin Bailey is an exceptional sales representative

Sep 07, 2025

Subaru El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Subaru El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

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