group1auto group1auto
group1auto group1auto at Subaru El Paso

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Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of group1auto group1auto

May 07, 2025

Dealership Rating
Employee Rating

Trustworthy and honest business, everyone was always willing to help, I had an amazing experience. More

by Karina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Vasquez , Nathan, Luis, Jorge

May 09, 2025

Subaru El Paso responded

Hi Karina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 01, 2025

Dealership Rating
Employee Rating

Felt so at ease at Subaru, didn’t feel rushed or forced into a purchase. Omar Terrazas and Rick in financing were super awesome. I will definitely be returning to Subaru in the future. More

by Raquel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Terrazas, Rick in finance

May 04, 2025

Subaru El Paso responded

Hello Raquel, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

April 14, 2025

Dealership Rating
Employee Rating

Did not have needed parts although detailed service repair reservation was made a week ahead. Didn’t tell me until 1 1/2 hours into the service. Sent me home in a loaner car. Changed which services wou More

by Ascent owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2025

Subaru El Paso responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Lisa Peña Service Director Subaru El Paso lisapena@Group1Auto.com

April 11, 2025

Dealership Rating
Employee Rating

Alway please with the service at this dealership. Free inspection of your vehicle and the service representative will in plain language tell you what is recommend for your car. I have never been pres More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Rodriguez

Apr 14, 2025

Subaru El Paso responded

Hi Fred, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 03, 2025

Dealership Rating
Employee Rating

Good buying experience. Felt like I got a good fair deal with salesman Omar Terrazas. Clean dealership with friendly people. Good attention to detail. More

by pwjegan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Omar Terrazas. Mathew Valenzuela. Gilberto Rodriguez.

Apr 07, 2025

Subaru El Paso responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2025

Dealership Rating
Employee Rating

Best dealership in El Paso, no crap, just knowledgeable people from sales personnel, Finance, to Sales managers. They make buying a car fun not torture. Kudos to Carolina H. Our salesperson, she's great. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carolina Herrera

Apr 07, 2025

Subaru El Paso responded

Hi John, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Dealership Rating
Employee Rating

This purchase was an exceptional one. Angel was every helpful and saw to all of our needs, even though it was after hours. More

by simmonsmark47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel

Mar 30, 2025

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2025

Dealership Rating
Employee Rating

We had outstanding service with very nice professional folks that went out of their way to help. The trade in was easier and better than we thought, although Subaru is always my favorite vehicle because o More

by Dvlucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: J.D. , Jeffrey

Mar 28, 2025

Subaru El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2025

Dealership Rating
Employee Rating

All of the staff was very knowledgeable and extremely helpful. They kept me informed and thoroughly “in the loop!” The multipoint inspection is something all car dealerships should implement. More

by Papalgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier

Mar 28, 2025

Subaru El Paso responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 18, 2025

Dealership Rating
Employee Rating

Excellent service nice waiting area everyone friendly and courteous, very clean restrooms , loved the free fruit, coffee, and sweets!! More

by taguilar930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2025

Subaru El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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