group1auto group1auto
group1auto group1auto at Subaru El Paso

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Subaru El Paso

1414 Airway Blvd
El Paso, TX 79925

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4.7
118 Reviews
4.7

118 Reviews

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118 Reviews of group1auto group1auto

March 18, 2025

Dealership Rating
Employee Rating

Excellent service. I had no appointment they serviced my ascent in 1 1/2 hr. Solved issue with blue tooth, performed due maintenance and a complimentary wash . More

by fabiola731
Workmanship
Service Time
Recommend Dealer
Yes
Mar 22, 2025

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2025

Dealership Rating
Employee Rating

I was treated with great respect You care about customers the customers and that shows a lot. More

by charlotte polando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andre Perez

Mar 15, 2025

Subaru El Paso responded

Hello Charlotte, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

March 03, 2025

Dealership Rating
Employee Rating

Rhuben was an amazing salesman, assisted in or purchase of a 2025 Ascent. Thank you! More

by jasonfwardy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rhuben in Sales

Mar 05, 2025

Subaru El Paso responded

Hello, we're happy you found our staff to be supportive during your experience here at Subaru El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Dealership Rating
Employee Rating

The dealer is great. The service was quick only one comment. The pre service inspection showed worn windshield wiper blades but the representative did not say anything ab More

by Jmiller1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez

Mar 03, 2025

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 25, 2025

Dealership Rating
Employee Rating

Always a friendly and great experience coming to this dealership, never feeling a hassle or pressure when walking around. Service area is very quick to receive and help out. Enjoy the car buying experi More

by jonbolson
Recommend Dealer
Yes

Other Employees Tagged: JD

Feb 28, 2025

Subaru El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 24, 2025

Dealership Rating
Employee Rating

Took my car in with no check engine light on for a recall. I received the car back and the very next morning my car died, and the dash was lit up like a Christmas tree. I was then told that my car is More

by TREJO79935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesse Vasquez

Feb 28, 2025

Subaru El Paso responded

Thank you for taking the time to discuss this with me at pick up yesterday. I will review the recommendations, and pricing and get back with you. If you have any further questions or concerns, please reach out to me. Thank you. Lisa Peña Service Director Subaru El Paso 915.401.3241 lisapena@Group1Auto.com

February 12, 2025

Dealership Rating
Employee Rating

I feel like a VIP when I visit Subaru El Paso. The general manager comes out to inquire about my satisfaction. She even test drove my car to be sure it was repaired properly. More

by Philandmaryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JR Ramirez; Lisa; Brian in sevice

Feb 16, 2025

Subaru El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 11, 2025

Dealership Rating
Employee Rating

Thank you it was a pleasure dealing with you. Our sals person was Austin he was outstanding and great to work with More

by imbelk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Bailey 5 star

Feb 13, 2025

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 09, 2025

Dealership Rating
Employee Rating

Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us fee More

by Bill Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric, all service department.

Feb 09, 2025

Bill Reyes responded

Subaru El Paso Feb 9, 2025 Bill Reyes Subaru of El Paso truly makes us feel at home. We’re always greeted with a smile and most of the staff calls us by name. The service is great, even when they’re really busy, they don’t make us feel like we’re taking their time or rush us off. We highly recommend Subaru of El Paso and the Subaru brand in general.

January 04, 2025

Dealership Rating
Employee Rating

I needed a battery for my 2018 Subaru Outback. I was stuck as my battery died and I had to be towed. I was charged 480 dollars for a battery that you can buy at any Autozone for 200 bucks. They a More

by Danv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 07, 2025

Subaru El Paso responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at barmendariz@group1auto.com/915-401-3222. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. Barbara Armendariz General Manager of Subaru El Paso

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