kevin keitzer | Page 2

George Moore Chevrolet responded

Thank you so much for the great review! We are just as thrilled to have Kevin back on our service team, and it means the world to know he has consistently provided top-notch care for you and your vehicles over the years. Thank you for your continued loyalty to George Moore Chevrolet, and we look forward to seeing you at your next service visit!

George Moore Chevrolet responded

Thank you so much for the fantastic review! We are thrilled to hear that working with Alex was such a great experience. Having our customers recommend us to friends is the highest compliment we can receive. Welcome to the George Moore Chevrolet family, and enjoy your new ride!

George Moore Chevrolet responded

Fast, smooth, and easy—that’s how service should be! Kevin is a key part of our team, and we’re so glad he took great care of you. Thank you for choosing George Moore Chevrolet and for recommending Kevin—see you next time!

George Moore Chevrolet responded

Thank you for sharing your experience with us, and please accept our sincere apologies for missing your initial review 30 days ago. We are deeply concerned to read your feedback and apologize for the lack of communication from our team, as well as the frustration surrounding your recall inquiry, repair bill, and the new issues you are experiencing with your truck. Failing to return your calls five times is completely unacceptable and does not reflect the level of service we strive to provide. We want to investigate your vehicle's history, review the charges, and address these new concerns immediately. Please reach out directly to our Service Manager, Kelsea Keene, at 904-816-2214 or kelsea.keene@moorechevy.com so she can personally assist you and work toward a solution.

George Moore Chevrolet responded

Thank you for taking the time to leave such positive feedback! We are proud to be your go-to service department, and we’re glad to hear that Kevin consistently delivers transparent, thorough, and reliable care for your truck. We appreciate your ongoing support of George Moore Chevrolet and look forward to your next visit.

George Moore Chevrolet responded

We greatly appreciate your review! We're glad our team was ready to handle your vehicle as soon as it arrived and get that fuel pump recall resolved in record time. Thank you for trusting us with your truck, and please don't hesitate to reach out whenever you need anything down the road!

George Moore Chevrolet responded

Thank you for taking the time to share your experience! Clear communication and efficient service are top priorities for us, so we're delighted to know your inspection was handled quickly and seamlessly. Safe travels, and thank you for choosing George Moore Chevrolet!

George Moore Chevrolet responded

Thank you for your review! We appreciate your kind words about Kevin’s professionalism and communication, but we understand how frustrating an unresolved rattle can be. Vehicle noises can definitely be tricky, and we want to make sure your ride is running quietly and smoothly. Please reach back out to us when it's convenient so we can have a senior technician re-examine the issue for you.

George Moore Chevrolet responded

Thank you for taking the time to share your detailed feedback. First, welcome to the George Moore Chevrolet service department! We sincerely apologize for the confusing start to your visit—standing around feeling lost is never the experience we want a first-time guest to have, and you are completely right that our team should have greeted and guided you immediately. We are so glad our manager stepped in, listened, and turned your visit around, but we will certainly be using your feedback as a coaching moment for our greeting process at the drive-in. We truly appreciate your patience, your kind words about our management, and your 4-star review. We look forward to showing you an even smoother, 5-star experience from start to finish next time!

George Moore Chevrolet responded

Thank you so much for taking the time to share your feedback! We are thrilled to hear that Kevin continues to provide such thorough, professional, and transparent service. Delivering upfront communication without any high-pressure tactics is central to how we care for our guests, and it's great to know Kevin hits the mark every time. We’ll be sure to pass along your kind words to him. Thank you for consistently trusting George Moore Chevrolet with your vehicle, and we look forward to seeing you at your next visit!