kevin keitzer | Page 2

George Moore Chevrolet responded

Thank you for your review! We appreciate your kind words about Kevin’s professionalism and communication, but we understand how frustrating an unresolved rattle can be. Vehicle noises can definitely be tricky, and we want to make sure your ride is running quietly and smoothly. Please reach back out to us when it's convenient so we can have a senior technician re-examine the issue for you.

George Moore Chevrolet responded

Thank you for taking the time to share your detailed feedback. First, welcome to the George Moore Chevrolet service department! We sincerely apologize for the confusing start to your visit—standing around feeling lost is never the experience we want a first-time guest to have, and you are completely right that our team should have greeted and guided you immediately. We are so glad our manager stepped in, listened, and turned your visit around, but we will certainly be using your feedback as a coaching moment for our greeting process at the drive-in. We truly appreciate your patience, your kind words about our management, and your 4-star review. We look forward to showing you an even smoother, 5-star experience from start to finish next time!

George Moore Chevrolet responded

Thank you so much for taking the time to share your feedback! We are thrilled to hear that Kevin continues to provide such thorough, professional, and transparent service. Delivering upfront communication without any high-pressure tactics is central to how we care for our guests, and it's great to know Kevin hits the mark every time. We’ll be sure to pass along your kind words to him. Thank you for consistently trusting George Moore Chevrolet with your vehicle, and we look forward to seeing you at your next visit!

George Moore Chevrolet responded

Thank you so much for taking the time to share this wonderful review! We are just as thrilled to have Kevin back as you are, and we couldn't agree more—he consistently goes above and beyond to ensure our guests and their vehicles are completely taken care of. Knowing that Kevin’s dedicated care keeps you coming back to George Moore Chevrolet is the ultimate compliment. We’ll be sure to pass along your personal thank you to him, and we look forward to welcoming you back for your next service visit!

George Moore Chevrolet responded

Thank you for the wonderful review! We are so glad Kevin kept you informed throughout your visit and made the diagnostic process clear and easy to understand. We appreciate your business and look forward to keeping your vehicle in top shape!

George Moore Chevrolet responded

Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that Mike took such great care of you, listened to what you needed, and helped you secure the right truck at a great price without any pressure. We always strive for a 5-star experience, so if there is anything we could have done to make your visit even better, please don't hesitate to reach out. Thank you for your high recommendation, and enjoy your new truck!

George Moore Chevrolet responded

Thanks for the 5 stars! We appreciate your support and look forward to taking care of your vehicle next time you visit our service department.