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Car repaired with multiple parts replacement including Alternator, spark plug, Ignition coil, though issue still persists in starting the car. Not sure if there was need of replacing these parts. They nee Alternator, spark plug, Ignition coil, though issue still persists in starting the car. Not sure if there was need of replacing these parts. They need to be thorough on their diagnosis. More

by ANKIT AGGARWAL Verified Customer Verified Customer

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I went looking for a car yesterday as my lease on my present Toyota is coming due at the end of January.. Due to the pandemic I was very hesitant about going shopping for a lease replacement .It was a n present Toyota is coming due at the end of January.. Due to the pandemic I was very hesitant about going shopping for a lease replacement .It was a nice afternoon and I thought it would not be too busy as it was 2 days before Xmas Fortunately when I went to Hackensack Toyota, I met with Ariel Castillo. Fast forward I left 5 hours later with a new lease on a 2021 Corolla & drove home with my new car. Ariel is a REAL ASSET to Hackensack Toyota. He is very personable,smart,knows his business very well & does not try to fast talk a customer. He patiently answered all my questions & took the time to explain Everything in detail. I have Never felt so well treated by a car salesman. I am 74 years old and have clearly bought many cars in my life. I think that Ariel should be recognized for the person & salesman that he is. I do not know his history or his sales numbers with Hackensack Toyota, however I am certain that All his customers feel as I do. Barbara Rosen More

by NESOR3 Verified Customer Verified Customer

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I received better service then the last service received at Leonards Toyota in River Edge, NJ. Drew Wise did a great job. I would have liked better communication from the service department. I had to reac at Leonards Toyota in River Edge, NJ. Drew Wise did a great job. I would have liked better communication from the service department. I had to reach out to you with a progress report. More

by KPDELK2290 Verified Customer Verified Customer

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They left me in the cold and rain for 20 minutes after they told me it was ready. they didnt apoligize. If it wasnt free i wouldnt go back. Three people came by to ask me what car i was waiting for. No on they told me it was ready. they didnt apoligize. If it wasnt free i wouldnt go back. Three people came by to ask me what car i was waiting for. No one came back and told me why. More

by DANIEL.SCHOENBERG Verified Customer Verified Customer

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This dealership is very professional. They made it very clear what was going to be done with my Toyota IM . They made this standard service go very smoothly & were kind, courteous & prompt! clear what was going to be done with my Toyota IM . They made this standard service go very smoothly & were kind, courteous & prompt! More

by CMDARGIS Verified Customer Verified Customer

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Made an appointment to see 2 cars, drove almost 2 hrs. to see them (was told they had both that morning) NONE were there. Be careful if you're interested in certain vehicles. see them (was told they had both that morning) NONE were there. Be careful if you're interested in certain vehicles. More

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Not happy that the price I was quoted for was not the price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotor price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotors as I know Toyota can get $ (scrap metal) for these. I have had rotors done at other facilities and never been charged for this. Again if you are going to charge for something it needs to be said up front. This is how you conduct honest business as opposed to attempting to add on extra fees when a consumer is paying the bill. I have had one other similar incident where I had a $60 credit which Toyota only wanted to recognition $20 and put the other $40 towards future repairs. If this type of business continues I will seek out another place to conduct my business. More

by KENJOLANDA Verified Customer Verified Customer

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Thanks Ariel for a great deal. I appreciate your hard work and dedication in making the deal reality . Jacqueline and I are really happy with are 2017 Toyota Highlander. Blessing for you and your Toyota work and dedication in making the deal reality . Jacqueline and I are really happy with are 2017 Toyota Highlander. Blessing for you and your Toyota family. More

by mjstc23 Verified Customer Verified Customer

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Had the pleasure of buying a car from Jim. Very knowledgeable, no scam type of man. I got the 2020 Rav4 xle premium and was able to get it for a good price thanks to Jim. Fantastic and smooth exper knowledgeable, no scam type of man. I got the 2020 Rav4 xle premium and was able to get it for a good price thanks to Jim. Fantastic and smooth experience. More

by Elina Tress Verified Customer Verified Customer

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Service is excellent. Once I pull my vehicle forward, somebody show up immediately and take care of my vehicle. Waiting time as promised, staff very nice and courteous. somebody show up immediately and take care of my vehicle. Waiting time as promised, staff very nice and courteous. More

by almonte1563@msn.com Verified Customer Verified Customer

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