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A long wait was worth it I spent several hours waiting between visits from sales people to finally get in a car for a drive, and then on a second visit, to sign for the car. 1 I spent several hours waiting between visits from sales people to finally get in a car for a drive, and then on a second visit, to sign for the car. 10 days later I am still waiting - for the registration and plates. Armando was first class - the rest was less efficient. More

by RED47TC Verified Customer Verified Customer

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As a loyal Toyota customer for many years I am saddened to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repa to say, I have had THE WORST experience with Hackensack Toyota. My 2019 Toyota Tacoma has been under recall since January 13, 2020 with no known repair to date. As I am concerned about the safety of my family, Toyota corporate arranged for a loaner until the repair was completed. I was told by the service manager, he would contact me within a few days when he had a loaner for me. This is now six months later. My wife and I have been leasing vehicles from Hackensack Toyota for the last 10 years and were once loyal Toyota customers. Unfortunately, I don’t think that trend will continue. More

by CCRUGNOLA Verified Customer Verified Customer

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Excellent service. Very friendly staff and very accommodating. Attentive to my concerns and questions. My car was very clean when purchased. Would highly recommend this dealer! accommodating. Attentive to my concerns and questions. My car was very clean when purchased. Would highly recommend this dealer! More

by Mikayla Verified Customer Verified Customer

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Do not patronize this dealership you will regret it. They don’t respond when you have a problem. STAY AWAY! Horrible Customer Service! Get everything in writing if you must buy here,my experience has been ho don’t respond when you have a problem. STAY AWAY! Horrible Customer Service! Get everything in writing if you must buy here,my experience has been horrible. They are all over you until you buy then they disappear on you. Finance people are pressuring you to add a warranty and they don’t honor their word. 4 months trying to get a refund for an extended warranty which I canceled and they never submitted. Taking advantage of people during this pandemic is shameful!! More

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Good service , reasonable price, financing courtesy, sellers tell you straight if it is convenient to do business or not Also like the maintenance services, always buy a car here I feel like friends sellers tell you straight if it is convenient to do business or not Also like the maintenance services, always buy a car here I feel like friends here More

by TONY4EVER3 Verified Customer Verified Customer

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During this trying time of the pandemic my experience exceeded my expectations and experiences at other dealerships. They fully addressed all my questions and concerns. I would not only recommend them to exceeded my expectations and experiences at other dealerships. They fully addressed all my questions and concerns. I would not only recommend them to others I will see them first for the next car purchase More

by CARLUV97 Verified Customer Verified Customer

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Maintenance visit Because of Covid-19, I dropped my car off for service. As always, the Service Department is efficient, friendly and knowledgeable! Had my car done in Because of Covid-19, I dropped my car off for service. As always, the Service Department is efficient, friendly and knowledgeable! Had my car done in no time! Great Service Department! More

by CRAFTSCRAP29 Verified Customer Verified Customer

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To cut it short, the employees actually makes me happy all the time while they dealing with me starting from sales staff, finance manager, work shop and the car info. instructor, they all makes my dream c all the time while they dealing with me starting from sales staff, finance manager, work shop and the car info. instructor, they all makes my dream come true as fast as I can’t imagine it’s happened and have the car I am looking for and took it home in one hour, thank you very much. More

by ALAAABDALA Verified Customer Verified Customer

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i really enjoyed working with ana mayers Got a great i really enjoyed working with ana mayers Got a great deal on the price of my new Toyota tundra would recommend buying from this dealership i really enjoyed working with ana mayers Got a great deal on the price of my new Toyota tundra would recommend buying from this dealership More

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Purchase of car My experience with Miriam was amazing! She was very informative, helpful and understanding. In addition, she was patient and made sure to assist me in My experience with Miriam was amazing! She was very informative, helpful and understanding. In addition, she was patient and made sure to assist me in everything I needed! I would recommend her and this dealership to anyone as everyone from finance to the representative was great !! More

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