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It really appreciate the help of salesperson and we will be able to another car someday be able to another car someday More

by Kenneth Verified Customer Verified Customer

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My family has bought 3 cars from this dealership, the service is always great! Thank you service is always great! Thank you More

by JBMONREPOS Verified Customer Verified Customer

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$1400 for 2 struts and an oil change $31000 for a 2020 Corolla with 30000 miles on it and a damaged quarter panel and a engine that whistles Corolla with 30000 miles on it and a damaged quarter panel and a engine that whistles More

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I had an excellent experience at Toyota of Hackensack, the staff was good and professional. the staff was good and professional. More

by VISH.DIVAKARS Verified Customer Verified Customer

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Joe H was very professional, Maria on the front desk is very accommodating and Brad was able to fix the tire pressure they have missed and corrected the issue. What a great team on Toyota of Hackensack loa very accommodating and Brad was able to fix the tire pressure they have missed and corrected the issue. What a great team on Toyota of Hackensack loaction. More

by BDELCAMPO03 Verified Customer Verified Customer

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Abby was excellent and caring as my Salesperson. She made the whole experience worth it. She made the whole experience worth it. More

by STED64 Verified Customer Verified Customer

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It’s illegal in NJ for a car dealership to profit of car registration and title fees. I was overcharged and I am entitled to a refund and no one is responding. The finance manager has been unhelpful registration and title fees. I was overcharged and I am entitled to a refund and no one is responding. The finance manager has been unhelpful More

by Admira Verified Customer Verified Customer

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While the staff were friendly, no one seemed to know much about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and have the opportunity to visit many Toyota dealerships within a short drive. So, before I chose to visit your dealership, I looked up the car I was interested in on your dealership's website to find out how many you had currently in stock. The website told me that 9 cars were in the "available inventory" list. However, when I arrived, the associate told me she was unsure if any were in stock or available. She seemed to need to pull some strings to get us the opportunity to test drive a single model, but she did not come with us on the drive. I was excited to learn what kind of features the new Toyota's have, since I haven't bought a new car in 6 years or so. However, she did not offer any information or seem excited to tell me about the car. I directly asked her to tell me about the car and its features, and she offered to print me out a spec sheet "if I wanted." I never received this printout. I ended up purchasing the car because I do believe I got a very reasonable price. The associate left me waiting to talk to the accountant for an hour. The accountant was professional and fast, but could not offer me any additional information on the toyota care and told me to simply consult my users manual for questions. After the transaction, a different associate was given to me to show me around the features of the car. He insisted I download the app without mentioning that it would cost money after a month trial period. When I asked him how much it cost, he gave me incorrect information, and did not know about the promotional offers that you offer (I found those later online myself). He had no idea what any of the buttons or features on the wheel were and even resorted to reading the owners manual to me while I sat next to him in the car. He was kind and well meaning, but kept explaining to me that he was "still learning." I eventually just thanked him so I could go home, but I still don't know how to use the cruise control, and I only found out about the lane departure assist and other features from reading the manual myself. I can't turn on my FM radio or change my speaker settings and the bass is turned all the way up. While going through the glove compartment, I found a "new vehicle delivery checklist" that is empty and unmarked. No one went through this with me. Reading this, I have a comprehensive list of all the things that were not done. Do i have Sirius radio? Do I not? How does it work? I'm not sure what my maintenance schedule is, or when I should first bring it back. They did not even give me information on their service department, but you can be sure I will not be coming back for service having this mediocre experience with the sales. I appreciate the smiles, but I can only hope that with more training of the staff on the cars they are trying to sell, that future customers will have a better experience. More

by CASSANDRARPHILLIPS Verified Customer Verified Customer

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The entire team was fabulous. Abby, and Jay went above and beyond to help me complete the transaction. I would highly recommend this dealership. They were fantastic. Abby, and Jay went above and beyond to help me complete the transaction. I would highly recommend this dealership. They were fantastic. More

by josiefisher56 Verified Customer Verified Customer

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Purchased a used van but there were some defects that I had to take the van back to correct. They are charging a premium price for their vehicles but the quality was poor. I’ve owned a few Toyotas and was had to take the van back to correct. They are charging a premium price for their vehicles but the quality was poor. I’ve owned a few Toyotas and was suprised. More

by JCARRILLO1979 Verified Customer Verified Customer

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