"The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perfect. You can really tell that management was considering the customer experience with the thought that was put into the waiting area from the newspapers, to the water bottles, to the ice, and all the way to the Keurig machine with the large variety of K-cups, Splenda, sugar, and creamer. I love the free public WiFi, as it allowed me to get my homework done and the repair was made before I had even realized I had been there over an hour. I literally lost time and that was a wonderful experience."
2 days ago
"I purchased a Pontiac Grand Prix back in 2004 from Sullivan. I have been bringing in my 2004 GP for any service needs to Sullivan (working with Victor Gomez) for years. It is the confidence I have not only in the service performed, but also in my service advisor Victor that keeps me a very happy customer. It is always a pleasure working with Victor and I can honestly say that I have never felt so comfortable in leaving my car for service, knowing that they will do exactly what needs to be done, nothing more (unless required), nothing less!
Now that I have traded in the 2004 GP for a new Buick Regal, I'm looking forward to another 12+ years with Sullivan!
Thanks Victor for always taking good care of my cars! "