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Key Ford of Rockland - Service Center

Thomaston, ME

4.4
75 Reviews

75 Reviews of Key Ford of Rockland - Service Center

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June 01, 2024

As long as they get paid they are happy! As for calling customer to let them know status of vehicle they slack, not my fault you are short on service technicians!!! More

by Kriatin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Very nice people and great service they need more help like all buisness great place More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

They put forth great effort to deliver proper service in a friendly way that you know you can trust. That is worth a lot. Nothing is easy these days, but I give them 5 stars. More

by Phil
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Mike worked on the car, and he is excellent. Marie the overall manager is watchful, pleasant, and very helpful.
May 19, 2024

These folks went out of their way to help me. Thanks again! You are the best! More

by justrightaline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Noriega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Samartano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Love the service here. That’s why I just bought out my lease and the process was so simple More

by Kbellie42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Derby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

My car was received and taken care of in a timely manor . I appreciate all of the work done . Thank you for your service . More

by MAINE52868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jenson
May 05, 2024

Thank you for your service. Your prompt attention to matters of my vehicle were appreciated. More

by Bobbirose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

I have had 5 visits to Key Ford in Rockland and all have provided great customer service and tech service. Jesse Hallock is kind and very patient when asked many questions. More

by DHANSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

I have had many problems with my car. Now the back side window will not go down. More

by naynay0564
Service Communication
Recommend Dealer
No
Employees Worked With
Evan Yandell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Moody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Derby
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Key Ford of Rockland responded

Good morning, My name is Marie Forbes. I am the GM at Key Ford. I am sorry to hear that you have had problems with your vehicle. We service them well ahead of the sale, but some vehicles still have repairs that come up after. If you reach out to me personally, I will do my best to help you. My number is 207-594-4466 and my email is mforbes@keyauto.com

April 26, 2024

Each time that I contacted this dealership, I was met with professionalism and courtesy. At this last appointment, Key Rockland was able to fix an ongoing issue. I look forward to our continued relat More

by marga621
Recommend Dealer
Yes
Employees Worked With
Noah Hutchinson
1
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