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Spitzer Buick GMC Parma
Parma, OH
429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 429 reviews
May 19, 2024
Extremely pleased with my service visits to Spitzer Chevy Brookpark. Always ready to service the car at the appointment time and complete the service in the estimated time. Comfortable waiting area and hel Brookpark. Always ready to service the car at the appointment time and complete the service in the estimated time. Comfortable waiting area and helpful staff with a great attitude. Convenient, neat, clean and reasonable. More
by LELANDLEARD
Verified Customer
Helpful May 19, 2024
May 18, 2024
The service department associate was helpful and knowledgeable. I would definitely recommend Spitzer Buick to friends and family. knowledgeable. I would definitely recommend Spitzer Buick to friends and family. More
by srecord216
Employees Worked With
May 17, 2024
I love this place Tim Kubow always makes sure my vehicle is in perfect condition and will advise me when it’s time to have something replaced etc to keep my vehicle in tip top shape is in perfect condition and will advise me when it’s time to have something replaced etc to keep my vehicle in tip top shape More
by RAMMAC26
Employees Worked With
May 17, 2024
Extremely helpful and friendly staff, cleanly place and outstanding service from Thomas Reppucci! The best! outstanding service from Thomas Reppucci! The best! More
by jesswood443
May 17, 2024
Clean nice waiting room, excellent service I will back for my next oil change in the fall for my next oil change in the fall More
by sutowskib
Employees Worked With
May 17, 2024
I have been going to this dealership for quite some time, and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t feel like the normal welcoming and friendly enviroment. A “one hour job” turned into what feels like a 2 1/2 hour job with no real updates. I understand things take time but a little update without me chasing someone down would have gone a long way. Then when it was done it was another twenty minutes to run it through the car wash. The car came back wet… The service was done properly. Like everywhere else everybody is understaffed and overworked. Even with that being true we all have time for a simple nod or a smile. Because of my excellent previous experiences with this dealership I will be back for future repairs. Thanks for listening. Bob Ballas More
by Bob
Employees Worked With
May 16, 2024
Trustworthy people l felt there at service to sales McCoy also tried help me out. also tried help me out. More
by TOMOH63
May 16, 2024
Nice waiting area and showroom waiting time was not to long update service on car to long update service on car More
by KCAMZ
Employees Worked With
May 16, 2024
Made appointment to have trans cooling bypass valve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part eve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part even though they supposedly had part on hold for my appointment. Then he tells me it’s back ordered, he could order an assembly and remove the part and return the rest. He would call me the following week. Still haven’t heard from him weeks later. I have called and left unreturned messages. I called another dealer and they have the part in stock. More
by kvajda2745
