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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
3.9
570 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 570 reviews

May 18, 2024

Jake the salesman did a great job! Eric Pappert ignored me completely, no return calls More

by gwenmbouchard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan F.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

Pleasant and timely made the wait easy. Amenities also helped no surprises Charges all explained up front More

by MBERNHARD46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024

Very patient, great customer care and exceptional repair and maintenance of my vehicle. Kept me informed throughout each of the repairs and maintenance. More

by EXPECTATION4KIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 17, 2024

Pleasant people, great service, quick and fast, was in and out in no time. A nice experience. More

by QUEENSIERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
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May 17, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
May 17, 2024

My car had to be towed to the dealership and within less than 24 hours had it back to me. More

by karen.morabito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis
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May 17, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
May 17, 2024

Prompt and courteous service. Very professional. They even help you find coupons and explain future service needs. More

by mrswny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know his name but it wasn't Nick.
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May 17, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
May 16, 2024

Unorganized, don’t know how to answer the phones. Don’t return phone calls. Sales man are your best friend until you walk out the door after buying a vehicle. Then, it’s like you don’t exist More

by hurd12xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jermey garnish, Louis.
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May 16, 2024 -

Vision Buick GMC responded

"Hurd12xx" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

I have been taking my 2018 GMC Yukon Denali back to this location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay grea More

by Mrs. Cowart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Vision Buick GMC responded

Mrs. Cowart. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

Prompt service, and easy to schedule. Service advisor communicated status effectively. Was very satisfied with service experience. More

by Brian R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure name
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May 14, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 12, 2024

Was never treated so poorly in all my life! Fast to take my money, but not to return it. Called numerous times and left messages, all were ignored!! More

by leeartist1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe knight
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May 14, 2024 -

Vision Buick GMC responded

"Leeartist1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
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