Bayside Ford

RUN*** MANAGAMENT WARNING*** The 1 star provided here is only because the sales guy that worked with us is a young guy trying to make his way in the sales industry and only followed what his management team only because the sales guy that worked with us is a young guy trying to make his way in the sales industry and only followed what his management team was telling him to do. BEWARE of this dealership. My wife and I bought a Ford Expedition 2020 from this company. Michael was our original sales manager. We bought the truck and a month into owning the truck we started having problems. After speaking with the management at Bayside, they instructed because we lived over an hour away that we could visit any ford dealer to have the issues fixed. So, we did out of our own pocket. Then the catalytic converter went bad another month later. Frustrated at this point, we took it to another ford dealership and paid another $150.00 diagnostic fee to figure out the issue. Had that fixed under warranty. Then a month later the truck started stuttering. This time we brought it back to Bayside Ford. They looked over the issue while we sat with the sales team. We expressed how upset we were that we bought this truck 3 months ago and it was in the shop 3 times. So, the current manager said he would work with us. His definition of working with us was to find us another vehicle for $300 more a month car payment. This was UNACCEPTABLE at this point. We left the dealership, and I contacted management hire up. This guy called himself "THE TOP". After going back and forth with this guy several times, his offer was to pay for half the catalytic converter, leaving me with a $2,500.00 bill. THEN tried to blame me for not bringing the truck back to his shop and "involving him" in the issues. Meanwhile we did speak to his management team and his management team told us we could go to any ford for repairs. His response to this was "that was an old manager that no longer works here." This dealership DOES NOT CARE ABOUT YOU. This dealership promotes "Good, Fair, and Honest" which is a cheap, senseless slogan that they DO NOT HOLD UP TO. BEWARE spending your money here. THEY ARE NOT A GOOD DEALERSHIP. And an update to our situation, we visited another Ford location in Maryland and got a FORD xx for $650 a month. ANOTHER LIE that Bayside told us "You couldn't get a ford xx for under $1,100 a month" Well we did, all because we were smart enough to never do business with you. More

Natasha has been very helpful in resolving the concerns we had with the 2021 ford explorer. we had with the 2021 ford explorer. More

Issac did it again. ... Excellent customer service, we are completely satisfied with his work and the work of the dealership. ... Excellent customer service, we are completely satisfied with his work and the work of the dealership. More

Quick and simple state inspection of my vehicle. Thanks will definitely be back next time. Thanks will definitely be back next time. More

Service advisor was very attentive and helpful even though I was a walk in. Greeted me in a timely manner even though multiple people in line and took care of my maintenance needs super fast though I was a walk in. Greeted me in a timely manner even though multiple people in line and took care of my maintenance needs super fast More

I love my new car, and im so grateful to ISAAC who show us around, and was ready to answer any question with a smile, great service and personality, also thankful for the financial help of Kaitlyn who also us around, and was ready to answer any question with a smile, great service and personality, also thankful for the financial help of Kaitlyn who also explain everything in detail to us, thanks, and finally to Sr Brown who recomend me to go to bayside to buy my car :) More

New Clean Polite Helpful Knowledgable Easy to get to Understanding Will return Will Sugest to friend Understanding Will return Will Sugest to friend More

Everything was smooth and efficient. A perfect transaction in every way. They had my perfect vehicle in stock for me to drive home that day A perfect transaction in every way. They had my perfect vehicle in stock for me to drive home that day More

Quick service. They were able to fit me in with out an appointment. Will definitely be back. They were able to fit me in with out an appointment. Will definitely be back. More

Isaac’s exceptional sales skills played a crucial role in the successful deal with Bayside Ford. His tailored strategy and effective communication led to a mutually agreeable outcome. His dedication and prof the successful deal with Bayside Ford. His tailored strategy and effective communication led to a mutually agreeable outcome. His dedication and professionalism were key to this success. More