Columbia Ford Kia

Just check your owner's manual first! I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were re I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were recommended at 40K. Subsequently when I checked the owner's manual the transmission flushing was not due for over 100K more miles and a filter wasn't due for another 40K. Fool me once- next time I will make sure I read the manual and not rely on "Ford Dealer Service recommendation". I should have been informed about what was recommended by the manufacturer. More

Friends & Family The people at Columbia Ford make the difference. It actually felt like a "family" experience because after my first visit everyone knew me by name. Ev The people at Columbia Ford make the difference. It actually felt like a "family" experience because after my first visit everyone knew me by name. Everyone was pleasant and not pushy. i feel like i got a good deal and so far I love the vehicle and so does my wife. More

Awesome experience, top notch service. Hands down best dealer experience yet. Non pushing, no haggling, friendly all the way through. We will definitely be coming back for all service and f Hands down best dealer experience yet. Non pushing, no haggling, friendly all the way through. We will definitely be coming back for all service and future purchases. More

Great experience Great service, steve was very personalbe and everybody was there to help not just sell a car will def go back there again and again Great service, steve was very personalbe and everybody was there to help not just sell a car will def go back there again and again More

Recall on parts They were prompt, informative, friendly and very helpful! Every need I have had so far has been handled efficiently and with care. I would highly re They were prompt, informative, friendly and very helpful! Every need I have had so far has been handled efficiently and with care. I would highly recommend this service department to everyone. More

This place is Amazing The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this easy for customers. Thanks Theresa! More

THE BEST DEALER EXPERIENCE THERE IS!!!!! In my previous job I focused on customer service. I trained both management and the work force on the do's and don'ts of customers service. The staff In my previous job I focused on customer service. I trained both management and the work force on the do's and don'ts of customers service. The staff at Columbia Ford excels in customer service, and you can tell because it is the little things that they do that shows they are trained and care about their customers. Even people on staff that had no interaction with my purchase were courteous and kind. It is what we want in a car dealer that we often don't get! Cheers for the management and staff at Columbia Ford, Gates gets it!!!!!! More

Very attentive Felt like my wife and I had a personal connection with our dealer who was very attentive to our needs and answered all of our questions. Enjoyed doing Felt like my wife and I had a personal connection with our dealer who was very attentive to our needs and answered all of our questions. Enjoyed doing business with Columbia Ford and look forward to doing business with them in the future. Both Matt Milici and Cris Ledous were great to work with. I'll be sure to highly recommend them both. The staff as a hole were very polite and respectful. More

No heat Called for an appointment. Was told to bring it in. Problem found, solved and car ready that same day! We have used Columbia Ford over 20 years and ha Called for an appointment. Was told to bring it in. Problem found, solved and car ready that same day! We have used Columbia Ford over 20 years and have never been unhappy with their service. More

Oil change and tire rotation. I was greeted by pleasant staff immediately. I was able to sit in a comfy chair by the fireplace while my car was being serviced. Only took a little o I was greeted by pleasant staff immediately. I was able to sit in a comfy chair by the fireplace while my car was being serviced. Only took a little over an hour from start to finish with my appointment. More