Moore Cadillac

Convenient service I purchased 4 new tires for our 2012 CTS. They were able to put them on the next day and align them in one visit, this made it very convenient for us I purchased 4 new tires for our 2012 CTS. They were able to put them on the next day and align them in one visit, this made it very convenient for us. Thank you. I called to check the price and the service assistant had exact pricing information within a few minutes. Excellent job, they even washed our car-thank you! More

customer service It so so bad customer service and saler,they are very rude,when u come in dealer with normal shirt or shoes,they looking u like homeless,they not real It so so bad customer service and saler,they are very rude,when u come in dealer with normal shirt or shoes,they looking u like homeless,they not really take care u.When they talk with u but u not sure or not like with price they get for u,they will mad and kick u out here quickly.I go buy car with my friend and my family alot the time but i never hear saler tell customer "get out here and never come back,never forever ok,get out".it is a first time i have so bad and rude customer service like that,i will never come back again,never because it so bad.i get 0 rate for dealer More

27 years as a Satisfied Customer My third Cadillac, all bought at and maintained by Moore Cadillac. Don Kelly has been my service advisor for over 15 years. I trust his advise implic My third Cadillac, all bought at and maintained by Moore Cadillac. Don Kelly has been my service advisor for over 15 years. I trust his advise implicitly. The service is always complete and professional. More

Great job!! Everything was great!! My car's 'service air bag' light had come on but by the time I got the car to Moore Cadillac, the light was off. The technici Everything was great!! My car's 'service air bag' light had come on but by the time I got the car to Moore Cadillac, the light was off. The technicians were able to find the problem and fix it. My car was cleaned inside and out when I came to pick it up!! This was a much better experience than my last one!! Great job, Moore Cadillac!! More

Easy experience buying a car. It is really easy to buy and deal with Moore Cadillac. I definitely recommend buying a car here. This is my second Cadillac that I have bought here It is really easy to buy and deal with Moore Cadillac. I definitely recommend buying a car here. This is my second Cadillac that I have bought here and the service department is great too. More

Great! I have been to several dealership to purchase a 2013 XTS. I was beginning to loose hope the customer service was terrible! I first contacted Moore via I have been to several dealership to purchase a 2013 XTS. I was beginning to loose hope the customer service was terrible! I first contacted Moore via email and Bouch Siaf responded. I followed up with a phone call and the a visit. what I was told over the phone was what they honored. Dwayne was very helpful. All the staff was very helpful. i ended up getting a lot more car few just paying a few thousand more. i am totally satisfied at this point. More

Very Frustrating Service Experience This service visit was on a recently purchased pre owned 2013 Cadillac, CTS, Sedan with very low mileage. The service was for a key fob (still under This service visit was on a recently purchased pre owned 2013 Cadillac, CTS, Sedan with very low mileage. The service was for a key fob (still under warranty) and to obtain a second key which did not come with the purchase. The fob I was given was nonfunctional from the day the car was purchased, and the sales agent claimed the previous owner did not provide a second key. When I asked the sales agent for assistance, she referred me to the service department. I made an appointment with the service department and elected to wait: thinking, how complicated can it be to fix a fob and cut a new key? I arrived early and I was advised that it would take about an hour to identify the problem(s) and determine what needed to be done. I was also told that since I did not receive two keys with the car, I might to get a second key at no cost (just the key, without fob). After an hour and a half without a word, I found the service person who checked me in, and he seemed flat footed, and claimed he was on his way to check the status then. About a half hour later, I was told that a new fob was being programmed, it was covered under warranty and I'd be on my way in about an hour. There was no mention of the second key. About a half hour later, another service person approached me about the second key and quoted me a price of over $350.00. I informed him that I did not want a second fob, just the key: OK, that was $40.00, which I already knew, because I had visited the Parts Department and they told me they had a blank for my VIN # and gave me the price. So I asked the service person to just get me a key and I'll be on my way. An hour and a half later, I left Moore Cadillac with one new fob and one new key. I can not imagine why it took a dealership service department 4 hours to diagnose a failed key fob, reprogram a new one and cut and program a new key - this is not rocket science. I was left with the unmistakable impression that these people just don't give a xxxx. I will not use this service department again, nor will I recommend it to anyone else. More

Caution!!!!! worst experience ever Incompetent mechanics/technicians worst experience ever paid over $6,000 for work and leave the next morning the check engine light was on and whe Incompetent mechanics/technicians worst experience ever paid over $6,000 for work and leave the next morning the check engine light was on and when I return to the dealership and after almost two days all I got was a new bill but did not fix The warranty work and The explanation was replacing parts that i replaced before and told me if I want I could take it some place else I paid them and so this is how you treat customers after have there car for 3 weeks when I was told 3 to 4 days so sad if you take your car there that would be poor judge for anybody with any intelligent...... More

Great Sales Customer Service This is our 2nd time buying a previously owned car from Moor Cadillac. I have to say, from management (Tony Hussain) to sales (Andy) and finance (Fari This is our 2nd time buying a previously owned car from Moor Cadillac. I have to say, from management (Tony Hussain) to sales (Andy) and finance (Farid Mohajer-Vaghari), we could not ask for better customer service all around! Needless to say, we will refer everyone we know to Moore Cadillac for great service from a great group of people! Thank you so much for helping me get a car I am absolutely in love with. Best always, Shirley More

It won't pass inspection. I purchased a used Volvo with less then 30 day old VA inspection. This car failed MD inspection because of multiple lights out. How could it pass VA I purchased a used Volvo with less then 30 day old VA inspection. This car failed MD inspection because of multiple lights out. How could it pass VA inspection with all these lights out? I wouldn't recommend anyone buying a used car. You would think buying a used car from a dealer would insure it would pass inspection but their inspection dept doesn't car and should have their license revoked. More