Brent Brown Toyota

Waiting Waiting Waiting I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttl I called for a shuttle ride at 3 pm. I tried to schedule it in advance. My car was completed and waiting for me. It took 1 1/2 hours for the shuttle to arrive. The employee answering the phone told me several times that the driver was on his way to my location. I waited on the curb for over an hour because the driver was actually going to Lehi. More

Just like coming home! We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communica We just returned from a year away (LDS Mission in Maryland). Although we loved the Toyota service there and were glad for the continuity and communication among the various Toyota dealerships, there is just a unique spirit of service, friendliness and personal caring at Brent Brown Toyota that we have never experienced anywhere else. Keep doing what you're doing - your loyalty to us makes us loyal to you. On top of that, our Toyota is the MOST RELIABLE vehicle we have EVER owned - you just don't want to know what we have been through with cars and dealers over the decades! Although it is true that the product itself makes a difference, the dealership and the service department are the real reasons folks buy what and where they do. Anyone can "sell" a car, but very few dealerships can earn the one thing that cannot be bought and sold, and that is TRUST. You have ours! Sincerely, Jerry and Alta Jaccard Provo More

Question about a symbol that appeared on the instrument pane They helped me understand my car better. I had a question about a notification on the instrument panel. The service department was very courteous an They helped me understand my car better. I had a question about a notification on the instrument panel. The service department was very courteous and knowledgeable. More

Toyotacare Service I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was I was very pleased with the service. I was greeted nicely and checked in to begin service. I got a call when the service was done. The service was done as promised. More

Efficient Service I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. I appreciate the excellent service. The staff was friendly. Got the call my car was ready. My car was serviced well and ready on time. Thank you. More

Quick, Efficient Service We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in We had a very positive experience at Toyota! We were warmly welcomed and felt that we received personal attention. Our van was serviced well and in a timely manner. THANKS! More

It's always a pleasant experience. Love Brent brown and the workers. Great staff great cars. We have bought all of our cars through Brent brown and will continue doing so Love Brent brown and the workers. Great staff great cars. We have bought all of our cars through Brent brown and will continue doing so More

Replaced my part for free We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement f We came in with a recall on our Tacoma and the replacement we needed was more than the recall would cover, but John helped us to get the replacement for free! Thank You! More

Great 1st Experience I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that I was so please with my experience. I was greeted as soon as someone was free, but I could see them talking with the car in front of me so I knew that they were working. I was then transferred to Manu, the service employee that I had an appointment with. This is my first car and I really had no idea what to expect, especially since I had to go to the dealership. I voiced my worries and inexperience and everyone was so nice and patient. He was very knowledgeable and was able to answer what he thought the issue could be which was later confirmed by the mechanic. Then I stayed in the dealership until the diagnostic was done and simply asking for the wifi password was a simple and easy experience even though it was right in front of my face on the wall. I was happy that I had a great first experience. I was treated so kindly, with patience and understanding and I am grateful that I can trust my nearest dealership to deal fairly and honestly with me. Even when some delays occurred at the end I could tell they were doing everything they could to help me and so I could calmly wait. More

brent brown service It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back ag It took a little longer than I expected, but overall it was a good experience. They didn't have the part that was needed, so I will have to go back again. More