My Review Of Brent Brown Toyota:
I drove from California to Utah to visit my family on an extended vacation for the holidays. When I saw the check engine light, I had not yet found Brent Brown Toyota. A friend was able to give me the code for the problem, which was the catalytic converter code. I researched it on the internet; I have friends and family who work on cars here in Utah and in California; and I looked at every possibility for fixing my car since it is an expensive repair. My Prius is 5 years old and I have driven it 138,000 miles. It has been an amazing and wonderful car and I would like to keep it forever! I drive it very little here in Utah so I took my time figuring out where to have it fixed. I found Brent Brown Toyota on the internet, called the service department and spoke with Aaron Collister, who was very professional and friendly, and as a result of that conversation, I scheduled an appointment to have my car diagnosed at the dealership to make sure there were no hidden codes that non-Toyota computers would miss.
It was, indeed, the catalytic converter that needed replacement. Since cost is an issue for me, I asked Aaron about possible options for the repair. After discussing the situation, it became apparent that "after market parts" would not be the way to go since experience showed that those parts do not last long and subsequent repair could need to be made a year later. I realize that the Prius is a unique car and repairs should be handled by mechanics well-versed in the knowledge of hybrid cars. So I told Aaron I would figure out my budget and make an appointment during the week of November 18th. When I called to set up the appointment, Aaron had already left the dealership. Gail Nicholson took over and she was a wonderful representative of the dealership, extending professional and friendly service to me. This repair was a big deal for me! In the future, I will look forward to working with Gail Nicholson again because she handled my situation with care and concern. My car is back to normal (which means great!!) and I developed a great deal of confidence in the Brent Brown Toyota Dealership because of my encounters with Gail and Aaron in the service department. Thank you for taking care of my car!
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