My wife and I went in to check out the dealership, not intending to buy. Of course, the sales rep. that we talked with pressured us into buying a car. This was expected. However, we did not expect flat out lies. We were given a price on a used van that supposedly included tax, title, and registration fees. Upon signing, we were told that tax, title, and registration fees would not be included because the dealership "would lose money". Ok, whatever, we went with it. We drove home somewhat happy (besides a bit cookoo from being there for 4 and 1/2 hours with our 2 young children--10 mo. and 2 yr.) because we just got what we thought was an awesome car (low miles, one owner, clean title, no accidents, etc.).
Nonetheless, we went home and did our research. After some time comparing the price we paid to similar cars, we found an ad on KSL by the dealership for the exact car we bought (VIN numbers matched) for $3,200 less than what we paid for it and $7,000 less than what we were told the price of the van was. We called the dealership about it and they told us it was a mistake. So we went back into the dealership to renegotiate our contract. Upon arrival we were asked if we were sure we saw what we did because they looked at the ad and it matched the price they told us (the $7,000 more price). We looked up the ad again and sure enough, the price was changed. Luckily we had saved and printed the ad before they could change it and showed them the original ad. Once they saw that we weren't stupid and had evidence, they swore (the "s" word) and gave us the price that they had listed online. Before the new contract was written we were promised the same interest rate, but they actually more than doubled our interest rate despite my 800 credit score. This again was upsetting but I was done with this dealership and planned to refinance through someone else anyway.
After being declined by multiple banks on refinancing because the van had reported frame damage, we started to investigate why the carfax we had been given didn't indicate frame damage. Turns out that they had given us the carfax to a van they had already sold that was perfect! Our van's actual carfax had four (4) accidents reported on it and other issues! This is fraud! So we took the car back and threatened to sue. They finally did something honorable and owned up to their fraudulent transaction and took back the van and terminated our contract.
If you ever visit this dealership you will find on their wall their "Guiding Principles". I believe them to be in the correct order: "Team Satisfaction, Profitability, Guest Satisfaction, Integrity, Innovation". They will make a profit on you before they will be honest and they will also make you think you are getting a good deal even when you're getting screwed!
I Recommend This Dealer:
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