Read Reviews Brent Brown Toyota

Brent Brown Toyota

Brent Brown Toyota

1400 Sandhill Road
Orem, Utah 84058


Sales: (801) 223-4408
Service: (801) 224-1320
Parts: (801) 224-1320

Brent Brown Toyota
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.3
  • Quality of Work:

    4.4
  • Friendliness:

    4.5
  • Overall Experience:

    4.3
  • Pricing:

    4.4

24-Month Rating

based on 93 reviews

4.4

4.4 out of 5

101 lifetime reviews

Brent Brown Toyota

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Certified: Brent Brown Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Brent Brown Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Brent Brown Toyota

Where we're bending over backwards to be your Utah car dealership of choice.

If you are in the market for a new Toyota or Scion our friendly and knowledgeable staff is committed to making sure you drive away happy.

As a leading Utah car dealership, Brent Brown Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:30 PM

Tuesday: 7:30 AM - 6:30 PM

Wednesday: 7:30 AM - 6:30 PM

Thursday: 7:30 AM - 6:30 PM

Friday: 7:30 AM - 6:30 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Our Amenities

Andy99
5/19/2013 4:01:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jared PelaJared Pela
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Brent Brown Toyota:

I've been looking to buy my first car for some time now. I've been to dealerships all over Utah County and compared what the dealers wanted for new versus used. Brent Brown wasn't even on the list of dealerships I considered buying my car from. I'm so glad I dropped in one evening to test drive the vehicle I wanted. I called ahead to see if the car I was considering buying was on their lot and spoke to Jared Pela. He met me when I got there, answered any lingering questions I had, and beat the best offer another dealer had made me for the same car. He was friendly, knowledgable, and patient. I would definitely go back!

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SandieWaters
5/2/2013 3:15:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane NoyceShane Noyce
John WiesnerJohn Wiesner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Brent Brown Toyota:

I have been research used minivans for about 3 months. I have looked all over Utah and found the best price versus the best post consumer package was offered at Brent Brown. I was treated wonderfully...I initially visited in February and John Wiesner kept contact (without being annoying) and made sure that all of my questions were answered. I finally decided that this was my best option.

After deciding on a purchase price, add-ons, and a monthly payment, I was rewarded in the financing office by a reduction in my monthly payment...what a great surprise! I love Brent Brown Toyota and will continue to buy my cars through them...this is my 2nd purchase!

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jolamoreaux
4/30/2013 6:02:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian BoydBrian Boyd
Spencer ColbySpencer Colby
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Brent Brown Toyota:

I knew I wanted a new 2013 Toyota Avalon Limited. I knew the color, the interior, the additional options, and the MSRP. I visited several dealerships to get bottom-line, out-the-door prices. Spencer gave me a price and told me I wouldn't beat it. A day later, I called to say he was right and would he please order/find the car for me. In less than a month, I had my car. The price was as quoted, Spencer arranged to be there when I came (from 280 miles away) to pick it up. Everyone was knowledgeable, pleasant, and efficient. The entire experience was trouble and stress-free. I would recommend Brent Brown Toyota without hesitation.

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jam4848
4/14/2013 8:33:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Andrew ButcherAndrew Butcher
Kelly ChristensenKelly Christensen
Dustin LyonsDustin Lyons
Kyle SprayKyle Spray
Sheldon WilliamsSheldon Williams
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.5

My Review Of Brent Brown Toyota:

Dustin and Andrew worked hard to make the deal work for the dealership but not the customer. Shelton after the signing showed his temper. Kyle was very mean, demeaning and threatening. Kelly was civil but did nothing to solve the problem. Dustin was nice and kind but mostly to make the deal work for them. Andrew was very business like and non concerning. The whole experience was like Night Rider signing with the devil.

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shellymartinsen
4/4/2013 3:28:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Charlie HookCharlie Hook
Jared PelaJared Pela
Sydney TerrySydney Terry
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Brent Brown Toyota:

Brent Brown Toyota made buying a new vehicle very painless! Every person we dealt with was very helpful. We would definitely purchase another vehicle from this dealership and we will and have recommended others to them.

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cmckean
3/28/2013 11:00:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd Robinson and Chess Shiner
  • Customer Service:

    N/A
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of Brent Brown Toyota:

Wonderful! Very happy with my car and the help I received. They were kind enough to give me another car while the tint was being done.

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Keliki
3/27/2013 10:57:38 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Bob
Chris and Kyle
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.8

My Review Of Brent Brown Toyota:

I went to Brent Brown Toyota to look at a used Toyota Rav4. The Rav4 I was looking at had two open safety recalls. When I brought this up with the sales manager, he got rude and defensive. He told me that I had just been reading a bunch of crap on the internet and walked away. He would not even listen to what I had to say. I felt so small and belittled. They did not even think I was worth talking to. Once I got home, I called and talked to a general manager to tell him what happened. He offered to make things right, but has never followed through. He said he would help me find a car, but they have done nothing. I was humiliated in the dealership, but I was willing to overlook the incident if they were sincere about helping. I am very disappointed, as it appears they did not care about how I was treated, or even helping me find the right car.

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dontstoplaughin
3/25/2013 11:20:39 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Scott DavisScott Davis
Rocky NelsonRocky Nelson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Brent Brown Toyota:

Scott was very friendly from the get go, and didn't make me feel any pressure whatsoever. He found out what kind of car I wanted, and didn't go straight to payments or loan term length or any stupid dealer trick. He was just sincere and wanted to make sure I got what I wanted. I bought an '06 Altima 2.5 S from this dealership. The test drive was great, Scott was very helpful. I worked with Rocky and Scott during the sales process. They were very reasonable and I got a great price after some negotiating. I recommend these guys!

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amberpage8
3/22/2013 3:56:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris CervantesChris Cervantes
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Brent Brown Toyota:

my Fiance and i just bought two nex cars from Brent Brown and had the oppertunity to work with Chris. We are so happy that it was him that came up to us that day! he is by far the BEST car dealer we have ever worked with! he was friendly, informative, helpful and we truly felt like he wanted what was best for us. He didnt make us wait around for ever while he was "checking" on things, didnt try and talk us into something we didnt want..all in all we really felt like he wasnt just trying to get a sale. thanks Chris and all those at Brent Brown!

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timm211
3/19/2013 2:18:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sheldon WilliamsSheldon Williams
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Brent Brown Toyota:

I went to Brent Brown for a new Toyota, and was pleased with our experience. Our salespeople were friendly, attentive, and gave me us a very competitive deal. I also liked that they were willing to communicate via text message to answer questions and prepare for our visits. To get a better deal, they gave us more money on our trade in than it was worth. Excited to be driving a nice, reliable car.

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