Southern Buick GMC Greenbrier

Honeymoon is over I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointmen I received an email informing me to schedule an appointment...so I did! I received an email and a phone call Friday saying that the Tuesday appointment was no good. Then how can I schedule it if its taken? Why doesn't it give me days and times I can try to fit around MY busy schedule, since I'm the customer. I can drop it off, BUT I CAN ONLY WAIT ON CERTAIN DAYS. I need an oil change and tire rotation, not a transmission change out. So I leave my truck, get my wife to drive in the totally opposite direction, drop me off at work, now she's late for work. Here drop off your $54,000 dollar truck you bought from us and get your on ride, and we'll call you in the late afternoon to pick it up. The bad part is, I don't think they really care about losing my business. More

Convenience of service Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up Convenient appointments hard to get, exacerbated by lack of a customer courtesy service. Customers forced to wait or have another driver pick them up and bring them back to the dealership. Very inconvenient for customers that live in Suffolk or Virginia Beach. Every other dealership in the Hampton Roads area that I have dealt with over the last 20-30 years provided a courtesy van service. Assumed this dealership did also, but did not ask the question when I purchased the vehicle. Will definitely be a factor when I purchase my next vehicle. More

Bought a new GMC truck Sales staff and pricing was good. Offer was simple and seemed straightforward. Completing the paperwork and sitting through the sales pitch for underc Sales staff and pricing was good. Offer was simple and seemed straightforward. Completing the paperwork and sitting through the sales pitch for undercoating, paint sealant interior protection was beyond insulting. I did not appreciate the dealer slipping in a $295 charge for 'etching' for vehicle recovery, after the undercoating girl said 'I wasn't charged for it'. I also believe there is a parts identification provided as a standard part of vehicle manufacture and not a dealer supplied service... More

Horrible customer service irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's g irst off I was told to drop my car off Thursday night and mine would be looked at first thing in the morning, noon rolls around no call as to what's going on with my car so I call to find out what's going on..some guy answeres the phone was very rude then told me he didn't know where it was he'd have my advisor call me when he found them (he didn't even bother to look in the system or anything)...3 hours go by still no call from anyone..finally around 4 the mechanic matt called me to tell me what they found wrong with my car, he was a very nice and helpful gentleman!very respectful and helpful..however I was not told about the tax return deal that was going on (which would have been nice to know) the loaner car if you spend $299 in repairs..I spent $1200 and I could have used a loaner for work,instead I had to take off and I was without my car for 3 and a half days due to it being in yalls shop.. but again no one told me about this offer..I found out about it from a flyer when I went in to pay and pick my car up. I also received my car with no oil in it..I had a major oil leak that had to be fixed..I get the car and absolutely no oil in it what so ever..one would think since I had a major oil leak that was being fixed they'd put more oil in it before they gave it back to me to drive off with (seems like yall want my car to have more issues) all of the other stuff that I had fixed seems to be fine expect I still have a squeaking sound when I break..all in all this was a mediocre experience, you have rude people working there and they need to start informing people of the promotions. More

Another Great Experience The same as with my experiences in the past, Southern GMC Greenbrier provided quick and efficient service. I look forward to more of the same. Thank y The same as with my experiences in the past, Southern GMC Greenbrier provided quick and efficient service. I look forward to more of the same. Thank you! More

Incredible Experience This was my second purchase from Southern GMC Greenbrier and it was incredible. Jesse Bell III was the absolute best to work with! The team took care This was my second purchase from Southern GMC Greenbrier and it was incredible. Jesse Bell III was the absolute best to work with! The team took care of everything!! More

Worst Experience Ever and EVEN WORSE SERVICE!!! I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started ex I purchased a brand new 2016 Yukon Denali for my wife in December of 2016. Shortly after (less than 2 months after purchase date), my wife started experiencing multiple problems: *service camera lights *Infotainment console shorting out *clicking noises from the dash *rough (I mean throw you in your seat; roughly) shifting transitions from gear to gear but particularly downshifting...on one occasion the transition between gears was so rough the seatbelt left marks on a 10 year old passenger. *instrument panel....speed, gear, gas, rpm and etc...goes completely dark. Yes; completely dark other than than series of warning/service lights that scroll across. So what do you do? It's a brand new $80,000 vehicle....you take it for service; right? Keep in mind this is my wife's car; the one in which she drives my children. Wrong!!! We were told on the ridiculously numerous occasions when we took it in for service that there was nothing they could do unless the light remained on. The service issues and concerns continued to mount!! We were told everything from they were waiting for an update to there was no recall. One tech even said we would have been better off to keep the one we traded in. We were even told they didn't know what to say....that they had a 2017 doing the same thing!! On my last service occasion, I heard them telling another client over the phone the same line of nonsense I have been hearing for the past 14 months. After doing some research, I found that my complaints are the same as numerous other Yukon owners. It reached the point where I was forced to hire an attorney. I am disgusted!! How ridiculous it is to be forced to acquire legal representation in an effort to get them to do what they should have in the first place.....STAND BEHIND the $80,000 vehicle they sold me. More

Against all odds After being told my car was totalled, I knew I would have to find something to replace it... biggest nightmare when the paperwork is slow and I can't After being told my car was totalled, I knew I would have to find something to replace it... biggest nightmare when the paperwork is slow and I can't physically go without a car for us (hubby, me, 3 little girls) for work, daycare and doctor appointments (because of an accident with no fault to me).... well, bank, insurance (of accident), my car insurance, we're all giving me a runaround since 12-6-12 and in steps SOUTHERN... THEY GOT ME INTO THIS CAR, WITH AN AMAZING WARRANTY AND SOUTHERN HOSPITALITY PACKAGE AND WORKED WITH FINANCIAL INSTITUTIONS (other than mine) to make all of this possible.... and still lowered my car payment than it was! Jessie Bell III was the most wonderful person to make such a difference in all of this chaos.... he made it all possible! So now my car payment on my new Kia is lower than before and I don't have to worry about any repairs, and it is safer by far than my previous Camry... and has way more features! It has been such a blessing to work with the folks at SOUTHERN! If I could request, because everyone knows the rest of the drama... that everyone like this THROUGH SPARK... IF I GET 199 LIKES IN 30 DAYS THEY WILL MAKE MY FIRST CAR PAYMENT, y'all know I could use that because of the Christmas MIRACLE post.... and because I still have to make my totalled camry car payment and insurance on the totalled car this month and possibly next. Please like it and if you share tag me so I can follow up with this:) thanks so much for all the support.... if anyone is even remotely interested in a new car with tons of upgrades and amazing warranty and amazing staff... GO to SOUTHERN I'M ON MY SOAPBOX SAYING IT'S AMAZING WHAT THEY CAN DO... ESPECIALLY JESSIE BELL III More

A VERY PROUD OWNER OF A 2017 KIA FORTE!!! If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't se If you want the right price & the right deal come to GMC-KIA. Come see Roger McLain he'll do whatever it take to get you in a new ride today. Don't settle for nothing used when you can have new. He did it for me, he can do it for you too!!! More

Very rude worst customer service EVER!!! LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with LIE AFTER LIE, in regards to my appt, price, and pick up date They hit my car door on the garage when they were returning to me, I watched it with my own eyes!!! Thanks for the huge dent, and my time wasted. No respect for their customers!!! Please save yourself the hassle!!! More