Star Motor Cars

Second time they misdiagnosed my car HORRIBLE!!! I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told them it was the compressor that needed to be changed then they got a faulty compressor and had to get another one then install it so I was in a rental for 2 weeks. Now this is the second time I had my car towed to the dealership because it broke down they charged me 160 to tell me it was a dead battery. I then put a brand new battery when I picked the vehicle up and it ended up breaking down again now I am having to wait till Monday to have the car towed again to the dealership which is 175 for each tow so they can hopefully find the real reason the vehicle is not working, this is absolutely horrendous I take it to a dealership and you would think they know what they are doing and I also asked them to charge up another battery for me so I would have a charge to get to auto-zone he responded ill think about it. Which they did not do.. As well as I asked if they would change out the battery and they said that would cost $100 dollars to change out a car battery.. Seriously I already paid around 2000 dollars for the compressor to be replaced on my first visit now the second time I have already spent $160 for a bad diagnostic and $175 to have the car towed and going to have to spend $175 more to have it towed again there plus all the ubers I am having to take due to not having a vehicle when they typically provide a rental but was unable due to flooding. I am just upset as well with the customer service Im spending so much money and they look like they don't want to see me there. More

Unethical business practices! I highly advise against patronizing the Star Motors Mercedes-Benz dealership. To say I was treated unfairly would be a gross understatement, I was tr I highly advise against patronizing the Star Motors Mercedes-Benz dealership. To say I was treated unfairly would be a gross understatement, I was treated with bias at minimum and possibly outright racism. Even after I mentioned that I was already pre-approved because as an Exxon-Mobil employee have a credit union, I was not allowed to purchase an SUV because I was told the owner only sells SUVs to current or “qualified” clients. This dealership and its owner do not appreciate any new customers. Star Motor Mercedes has terribly unethical business practices. Do not waste your time here if you are a first time Mercedes buyer. More

Happy Wife! Happy life!! I am so excited about my experience & my new ride. Loving it!!! I've never met a nicer gentleman then the man I worked with yesterday. Talk about p I am so excited about my experience & my new ride. Loving it!!! I've never met a nicer gentleman then the man I worked with yesterday. Talk about professional and enjoyable car buying experience. He has certainly earned a life time customer. Thank you Zach Steele and the entire Star Motor Car crew. More

We have had good service here We have had good service and experience s here. They are courtous and polite. We just bought a used Aston there, and had our previous Aston serviced t We have had good service and experience s here. They are courtous and polite. We just bought a used Aston there, and had our previous Aston serviced there for the past 6 years. More

The lotus parts guy is awful customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. More

Terrible sales team. Discriminatory. Not helpful. Accusatory and discriminatory. I tried buying an SUV for my family and they made every excuse to prevent me from buying. Thank goodness f Not helpful. Accusatory and discriminatory. I tried buying an SUV for my family and they made every excuse to prevent me from buying. Thank goodness for other Mercedes Benz dealers but this definitely makes Mercedes Benz look bad. More

Sold me an Astin Martin Sold me a used Astin Martin and I found out they knew the car was a piece of junk. Always in the shop and one time had the car for over a year. Chan Sold me a used Astin Martin and I found out they knew the car was a piece of junk. Always in the shop and one time had the car for over a year. Changed out my speedometer with a different color. Then told me to stick it where the sun doesn't shine. Wouldn't talk to Richard or anyone else at this dealership. Coe Wilson More

Dealing with Tim in the service department was a real pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. pleasure. I really appreciated how he kept me informed the whole time my Aston Martin was being serviced. More

Both Richard and Tom are great folks in sales. While I ended up buying from another dealership, it was not becaues of any issues with Star. They simply did not have, nor expected to get in, the specific m ended up buying from another dealership, it was not becaues of any issues with Star. They simply did not have, nor expected to get in, the specific model with options I was looking for. They are professional, informed and very willing to help potential buyers out regarding questions and support. I understand their service side is also excellent, thus I plan to use them for my new Aston. More

They are very informed and have the best Aston Martin head technician that I have ever dealt with. Richard Wahl is very personable and has a very informed sales staff. Great Experience. head technician that I have ever dealt with. Richard Wahl is very personable and has a very informed sales staff. Great Experience. More