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1st Honda of Simi Valley - Service Center

Simi Valley, CA

4.5
67 Reviews

67 Reviews of 1st Honda of Simi Valley - Service Center

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September 08, 2024

Service department alway has my car serviced in timely manor and updates on what due the next service. John Flanagan is my preferred service advisor alway personable and professional. Other advisors a More

by reneeskate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

1st Honda Simi Valley responded

Thank you for your outstanding review! We truly appreciate your kind words about our service department and are thrilled to hear that John has provided you with excellent service. At 1st Honda of Simi Valley, we strive to keep our customers informed and ensure their vehicles receive top-quality care. We're glad that our mechanics have consistently met your expectations. We look forward to seeing you again for your next service! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

June 29, 2024

I've got a 2005 Pilot with only 56,000, had a front and rear brake job with ALL rotors to be turned and fluid change. Shortly after the brakes started to make a grinding sound and took it in and they lubed More

by Dissapointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Carlisle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

1st Honda Simi Valley responded

Thank you for sharing your experience with us. At 1st Honda of Simi Valley, providing high-quality service is our top priority. We encourage you to contact us directly so we can address your concerns in more detail and work towards a resolution. Your feedback is valuable to us. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

March 12, 2024

When I need service on my 2021 Honda Civic I always call Joh Flanagan to ask for advise. John is very knowledgeable, honest and professional. More

by levigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

1st Honda Simi Valley responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your 2021 Honda Civic and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

August 20, 2023

Don (the Service Mgr. ) was very efficient. The phone system is terrible to deal with. I wish this dealer has more service technicians so that the wait time to have cars More

by bevhear4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

1st Honda Simi Valley responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

July 15, 2023

From the time my wife and I arrived, we were greeted by Service rep Ryan Davis and John Flanagan, they immediately wrote us up, the prices were the best of the other dealers we had been to, and thes3 guys More

by Mgrajam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Davis
Jul 19, 2023 -

1st Honda Simi Valley responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

Jul 19, 2023 -

Mgrajam1 responded

Sorry for my typos, I could not find my eye glasses. Andy

July 14, 2023

John is the experienced service agent who is always so friendly and helpful. A true asset to this dealership - he keeps the communication channel open and does a fantastic job of explaining the work to be More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Parts
Jul 19, 2023 -

1st Honda Simi Valley responded

We appreciate your review and are glad to hear that you had a great experience with John. We look forward to working with you again soon! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

July 14, 2023

Friendly service department (John, Don) and a vehicle that performs well - thanks to Mike in parts department and Brian and the rest of the service tech team. More

by A
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike - parts
Jul 19, 2023 -

1st Honda Simi Valley responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

April 30, 2023

I have been using First Honda Service since I bought my 2006 Civic. Service agents are friendly and knowledgeable. I have to wait for my car so they always try their best to get my car done ASAP. The wa More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

1st Honda Simi Valley responded

Michele, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

April 01, 2023

Your experienced, friendly staff always communicate all throughout the service process making my service visits enjoyable! More

by mv.nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Carlisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

1st Honda Simi Valley responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

September 18, 2022

The staff was very friendly and helpful. They explained the issue clearly, how to avoid it in the future and had me out it fixed, without an appointment, within an hour. More

by bkeller83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chavez
Sep 21, 2022 -

1st Honda Simi Valley responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Julia Quinn Honda General Sales Manager 805-288-7675 jquinn@firstautogroup.com

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