Don Carlisle
Don Carlisle at 1st Honda Simi Valley
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Don Carlisle

Service Manager

1st Honda Simi Valley

2283 First St
Simi Valley, CA 93065

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4.9
36 Reviews
4.9

36 Reviews

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36 Reviews of Don Carlisle

January 18, 2024

Dealership Rating
Employee Rating

The staff was beyond helpful and answered all my questions. In addition, the whole staff was honest and straight forward about prices. I really appreciated the way they accommodated my entire exp More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

1st Honda Simi Valley responded

It’s great to know that our staff provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

October 23, 2023

Dealership Rating
Employee Rating

We spent 4 hours to pay cash for a vehicle and still made it mandatory to run credit check. Everything else was smooth. More

by cleanserene10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2023

1st Honda Simi Valley responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

October 08, 2023

Dealership Rating
Employee Rating

Johann made my sales experience stress free! He's extremely knowledgeable & made me feel at ease. He answered all my questions since I wasn't familiar with the next technology of the 2024 Honda More

by Simi Valley Resident
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johann David, John Flanagan

Oct 11, 2023

1st Honda Simi Valley responded

Thank you for taking the time to write about your experience with us! At 1st Honda of Simi Valley, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

August 20, 2023

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Employee Rating

Don (the Service Mgr. ) was very efficient. The phone system is terrible to deal with. I wish this dealer has more service technicians so that the wait time to have cars More

by bevhear4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Flanagan

Aug 23, 2023

1st Honda Simi Valley responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

July 15, 2023

Dealership Rating
Employee Rating

From the time my wife and I arrived, we were greeted by Service rep Ryan Davis and John Flanagan, they immediately wrote us up, the prices were the best of the other dealers we had been to, and thes3 guys More

by Mgrajam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Flanagan , Ryan Davis

Jul 19, 2023

1st Honda Simi Valley responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

Jul 19, 2023

Mgrajam1 responded

Sorry for my typos, I could not find my eye glasses. Andy

July 14, 2023

Dealership Rating
Employee Rating

John is the experienced service agent who is always so friendly and helpful. A true asset to this dealership - he keeps the communication channel open and does a fantastic job of explaining the work to be More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Flanagan , Mike in Parts

Jul 19, 2023

1st Honda Simi Valley responded

We appreciate your review and are glad to hear that you had a great experience with John. We look forward to working with you again soon! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

July 14, 2023

Dealership Rating
Employee Rating

Friendly service department (John, Don) and a vehicle that performs well - thanks to Mike in parts department and Brian and the rest of the service tech team. More

by A
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Flanagan , Mike - parts

Jul 19, 2023

1st Honda Simi Valley responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

May 06, 2023

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Employee Rating

Great had a lot of fun watching my brother but a new car and my child got to have a lot of fun More

by dlmorrison22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2023

1st Honda Simi Valley responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

April 01, 2023

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Employee Rating

Your experienced, friendly staff always communicate all throughout the service process making my service visits enjoyable! More

by mv.nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Flanagan

Apr 05, 2023

1st Honda Simi Valley responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Charles & Dean Honda Sales Management 805-306-1094

November 03, 2022

Dealership Rating
Employee Rating

Friendly, fast service, comfortable waiting area, great communication, honest technicians. I’ve used them for years and I’ve never had a complaint. More

by geriland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

1st Honda Simi Valley responded

We appreciate you for letting others know about your experience, Geriland! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charles & Dean Honda Sales Management 805-306-1094

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