A-1 Toyota

A-1 Toyota
50 Amity Road
New Haven, Connecticut 06515

Sales: (800) 668-4006
Service: (203) 387-6691
Parts: (203) 389-1521

Manufacturers: Toyota, Scion


Most Reviewed Employees
Ian Yuhas Ian Yuhas
Sales Consultant
Naveel Syed Naveel Syed
Sales Consultant
Patrick Joslin Patrick Joslin
Sales Consultant
Danielle Taylor Danielle Taylor
Sales Consultant
Anthony Mao Anthony Mao
Sales Consultant
Quincy Smith Quincy Smith
Sales Consultant
Rick Reid Rick Reid
Sales Consultant
Joe Firine Joe Firine
E-Commerce Manager
John Alberta John Alberta
Inventory Manager
Gary Dos Reis Gary Dos Reis
Sales Manager
Need a New Car?

Dealership Amenities
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Television
Full Service Cafe

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:30 PM

Tuesday: 9:00 AM - 8:30 PM

Wednesday: 9:00 AM - 8:30 PM

Thursday: 9:00 AM - 8:30 PM

Friday: 9:00 AM - 7:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
20 Reviews
A-1 Toyota

Overall Score: 4.5 Star Rating4.4



About A-1 Toyota
Certified: A-1 Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, A-1 Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


leelee39
4/6/2012 11:52:20 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie

My Review of A-1 Toyota:
great experience, everyone was very helpful, Edddie our salesmen was very good,no pressure, and we love our new Sienna.I would recommend A-1 to my family and friends.

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tjachimowicz@comcast.net
4/6/2012 11:04:33 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Evan Douglas

My Review of A-1 Toyota:
Their sales model is the best! No haggle, best price for trade-in... everyone is a true professional and their dealership is THE BEST. The best car-buying experience in my life! I'm so happy with my new Toyota and know that I have the best dealership backing me for service! No reason to go anywhere else. Evan made the process so easy - follow-up and customer care is A-1!

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Alighazagh
4/6/2012 9:20:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Naveel Syed

My Review of A-1 Toyota:
I visited A-1 Toyota to purchase a new car,my sales person Naveel was very friendly and informative. He addressed all my concerns. Will recommend this dealership, and Naveel to all my friends and family.

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slsutton
4/6/2012 7:15:27 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ian Yuhas

My Review of A-1 Toyota:
The easiest car buying experience I've had. I bought a 2010 Prius a few weeks ago and loved the no haggle concept. I had done my homework and knew exactly which car I wanted. Ian and Arthur made the process very pleasurable.

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vincy80
3/16/2012 8:52:59 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Danielle Taylor, Ian Yuhas

My Review of A-1 Toyota:
I had done the initial study on what I need in my car and was offered exactly what I needed at the right price. There wasn't any haggling on price and promotional offers.

I worked with Danielle primarily and Ian Yuhas during my discussions and they were friendly and clear in terms of the communication. The model we were looking for was a new one and I had got most of the information from Internet already and had to clarify some concerns from them and visited the dealership mainly for the test drive.

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jandbspring
3/11/2012 12:06:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos and Naveel

My Review of A-1 Toyota:
I appreciated that the sales force is on salary and they were very friendly (read NO PRESSURE). My wife and I were looking specifically for a 06 Scion Xb and we drove from Springfield MA area to get it there, after we saw the ad (without picture mind you) online. They were able to help us when another large toyota dealership in our area said they couldn't. The staff and experience made it worth the trip.
I called to see if they could email pics and they did. We set up an appointment and they even called to confirm first thing in the morning. I was very impressed and have since recommended this company to friends in our area.

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frankfigs
2/29/2012 8:09:26 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jesee

My Review of A-1 Toyota:
As other customers have stated in previous reviews. Driving down for appoinment to look at a used Scion, called while on the road for directions 10 min into 45 min ride. When we get there, Oh Sorry the car is being sold as we speak. The manager who runs this rathole should be flipping burgers at some hole in the wall joint in a bad area of town. Totally unprofessional, knowingly devious and dishonest. Would not recommend this dealership to my worst enemy.

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Response from: A-1 Toyota
Added: 3/5/2012 4:52:08 PM
At A-1 Toyota, we pride ourselves on exceptional customer service. That combined with our one-price selling philosophy makes us a destination store for prospective car buyers. We're very sorry to hear that your experience was less than satisfactory. Unfortunately, vehicle inventory is subject to change throughout a business day, and we're sorry that the vehicle you had an interest in was not available upon your arrival. However, we assure you that our inventory is regularly updated with both new and certified pre-owned vehicles, so it is very likely we could have a vehicle similar to the one you were shopping for now or in the future. We're sorry for any inconvenience and hope you'll give us another chance to show you great customer service.

rbellare
2/28/2012 5:36:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Firine, Patrick Joslin

My Review of A-1 Toyota:
My Wife and I just picked up our new 2012 Prius Three yesterday from A1 Toyota, and I wanted to commend A1 and it's staff for the great experience we had from start to finish.

I knew going in exactly what I wanted in the car, and how much I was willing to pay. I send out a request for a quote to four dealers in CT. Two of the other dealers wanted me to come into the dealership to discuss the options and financing before they could give me a price, even though I emailed them a list of everything I wanted in the car. I never heard back from the other remaining dealer.

Joe Firine, the E-Commerce Manager at A1, was the first to respond back with an email, and the only one who quoted prices with three options in the first email. I emailed him back some additional questions, which he promptly replied to in detail. When I emailed him that I was going for the car, Joe emailed back that Patrick Joslin, a sales consultant, would be contacting me. Patrick promptly called me within 15 minutes of that email, and went over all the options and colors I wanted and told me that when they acquired the car (I wanted a specific color), he would call me. As soon as the car was in, he called back to set an appointment for us to look over the car and sign the papers if I was happy with it. We did that yesterday.

Even the Finance department wasn't pushy. I had my own financing lined up, and they did not try to talk me into financing through them, unlike my previous car buying experiences.

All said, I would recommend Joe, Patrick, and A1 Toyota to all my family and friends without any hesitation.

Rajeev

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tomjohn456
2/20/2012 7:52:31 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ian

My Review of A-1 Toyota:
Just bought my very first new car, a 2012 Camry. I am so excited about it and all the little bonuses the dealership throws for free service. Thanks Ian!

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Ralphm76
12/9/2011 1:27:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Joslin

My Review of A-1 Toyota:
The all around experience was great from the initial meeting with sales right the signing of the paperwork. Look forward to many years of business and service to come.

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