About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

A-1 Toyota

50 Amity Road, New Haven, Connecticut 06515
Sales: (800) 668-4023
Service: (203) 387-6691
Parts: (203) 389-1521

Makes: Scion|Service Center|Toyota
 
Good
81% Recommend

Overall Rating 4.3

46 Lifetime Reviews

Write a Review
A-1 Toyota
46 Lifetime Reviews
Call
A-1 Toyota Info
Hours
Amenities
About A-1 Toyota

In the early 60’s, the owners of a local garage received a postcard announcing the production of a new four-wheel drive vehicle. At the time, the automotive industry was producing only one other vehicle in this category, so the owners thought this might be a good opportunity to introduce a new four-wheel drive vehicle that they would be able to sell as well as service. The postcard was answered and the response was the founding of the first Toyota dealership in New England and the beginning of what has become a very successful endeavor for Dominic Galardi, Anthony Buglione and A-1 Toyota. The history of A-1 Service began before this. In January of 1951, Dom joined his father-in-law, Tony Buglione in a partnership that included a gas station and used cars. The station was located on the corner of Olive Street and St. John in New Haven. In the late 1950’s, a new highway system was breaking through the neighborhood, people started moving to the suburbs, and with the limited space they had already outgrown, A-1 looked for a new location. The new site they chose was in East Haven. The partnership grew to include Dominic’s brother, Andrew. Their new location, occupying a city block on Main Street and the sign reading A-1 Auto Service, Inc., became a landmark for many. In 1963, A-1 completed the building of the first Toyota showroom on the East Coast. In 1966, just three years after opening their dealership, A-1 became the second largest Toyota dealership in the country. Toyota’s line-up featured only two vehicles at the time, the four-wheel drive Land Cruiser and one of the first economy cars, the Tiara. Over the years, A-1 Toyota continued to grow and in 1980 moved to their current location on Amity Road in New Haven adding the Dodge franchise that dueled with Toyota until 1990. A-1 Toyota’s line-up looks far different than it did in 1963, but the basis for a successful business has continued. The business is still owned by the same family, and Domin

About This Dealer | Hours of Operation | Amenities

About A-1 Toyota

In the early 60’s, the owners of a local garage received a postcard announcing the production of a new four-wheel drive vehicle. At the time, the automotive industry was producing only one other vehicle in this category, so the owners thought this might be a good opportunity to introduce a new four-wheel drive vehicle that they would be able to sell as well as service. The postcard was answered and the response was the founding of the first Toyota dealership in New England and the beginning of what has become a very successful endeavor for Dominic Galardi, Anthony Buglione and A-1 Toyota. The history of A-1 Service began before this. In January of 1951, Dom joined his father-in-law, Tony Buglione in a partnership that included a gas station and used cars. The station was located on the corner of Olive Street and St. John in New Haven. In the late 1950’s, a new highway system was breaking through the neighborhood, people started moving to the suburbs, and with the limited space they had already outgrown, A-1 looked for a new location. The new site they chose was in East Haven. The partnership grew to include Dominic’s brother, Andrew. Their new location, occupying a city block on Main Street and the sign reading A-1 Auto Service, Inc., became a landmark for many. In 1963, A-1 completed the building of the first Toyota showroom on the East Coast. In 1966, just three years after opening their dealership, A-1 became the second largest Toyota dealership in the country. Toyota’s line-up featured only two vehicles at the time, the four-wheel drive Land Cruiser and one of the first economy cars, the Tiara. Over the years, A-1 Toyota continued to grow and in 1980 moved to their current location on Amity Road in New Haven adding the Dodge franchise that dueled with Toyota until 1990. A-1 Toyota’s line-up looks far different than it did in 1963, but the basis for a successful business has continued. The business is still owned by the same family, and Domin

Sales/Showroom

Monday 9:00 AM - 8:30 PM

Tuesday 9:00 AM - 8:30 PM

Wednesday 9:00 AM - 8:30 PM

Thursday 9:00 AM - 8:30 PM

Friday 9:00 AM - 7:30 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 7:00 PM

Tuesday 7:30 AM - 7:00 PM

Wednesday 7:30 AM - 7:00 PM

Thursday 7:30 AM - 7:00 PM

Friday 7:30 AM - 7:00 PM

Saturday 7:30 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:00 PM

Tuesday 7:30 AM - 5:00 PM

Wednesday 7:30 AM - 5:00 PM

Thursday 7:30 AM - 5:00 PM

Friday 7:30 AM - 5:00 PM

Saturday 7:30 AM - 2:00 PM

Sunday Closed

  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Television
  • Full Service Cafe
46 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (New)

"Pleasant experience."

Danielle Taylor was extremely pleasant and knowlegable. This is my third auto from A-1 and I wouldn't go to any dealership but them! Al Pettit Ansonia,Ct.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

A-1 Toyota responded to this review

October 20, 2014

We are so happy to hear that you were so satisfied with your visit! We will certainly pass your praise along to Danielle. We thank you for your business and feedback, and look forward to serving you in the future!



Reason For Visit
Sales (New)

"Staff is very detailed and customer-driven"

Great dealership to do business with. Mr. Quincy Smith is a perfectionist when it comes to meeting his customer's needs. His follow-up is timely and he is always willing to help with questions or concerns. Mike Querfeld runs a tight ship and is always on the floor and shop ensuring that customers have access to him. If you leave a message or have a concern, his response is lightning fast. I do have one suggestion, though. I've now purchased three vehicles from this dealership and, not once, did I ever see the owner or other administrators on the sales floor or in service. It is the sales and service staff that make this dealership shine. Mr. Galardi should maybe follow their lead....

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

A-1 Toyota responded to this review

August 25, 2014

I am so happy to hear you had a great experience at A-1 Toyota. Quincy is a great part of our team, and we are lucky to have him. I will certainly pass your praises to all of the team. Our business is not only family owned, but it is family OPERATED, as well. The Galardi Family members are at the dealership everyday. There are many of us! Most of the time, none of us would boast about our position as we try to act on even level with our employees. We work side by side. I am here working every Monday through Friday. My actual job duties do not occur on the showroom floor or the service drive. Yet, I constantly walk through all the customer areas throughout a day. Your feed back makes me realize that I should do a better job at talking to our customers as I travel the store. Thanks for the feedback. The next time you visit our showroom please be sure to ask for me. It would be my honor to meet you and thank you personally for your business and support. I speak for our entire family when I say, we are all very grateful. Safe driving, AnnaLynn (Galardi) Wheeler



Reason For Visit
Sales (Used)

"Good experience"

We purchased a 2011 Corolla for our daughter for a high school graduation gift. We started shopping early and Quincy was great finding us cars to look at. We turned a lot down but he was persistent. We love the car we bought and since we found it several weeks prior to graduation and it was a surprise, they kept in on the lot without any problem. We really appreciated it! I will say, however, that every time we went to the dealership we waited. For sometimes well over a half hour for our appointment to test drive a car or for financing. That was bothersome. I hate to waste time and sitting in a new car dealership every time we went annoyed me. But I did make mention of that and the day we picked up the car it was ready on time and we were on our way without a hitch. And, on top of the free oil changes for life, they gave us 21 free car washes at any Splash location. I really thought that was a nice perk. Overall, I really liked A-1 Toyota. And we thought Quincy really tried his hardest to find us a car and didn't get frustrated when we rejected a car simply for its color! (No red for an 18 year old!) I would definitely go back and purchase another car there if they had what I wanted. The no-haggle price thing though, don't buy it and next time I think I would negotiate a little more. Maybe it wouldn't have worked, but would have at least tried it! All that being said, love the car and loved the experience.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

A-1 Toyota responded to this review

August 01, 2014

Thank you for your review and we are happy that we were able to accommodate to your needs as a prospective buyer. We hope that your daughter is enjoying the gift and be sure to check us out on Twitter! We look forward to seeing you again in the future. https://twitter.com/a1toyota



Reason For Visit
Sales (New)

"Becareful buying without negotiating- Buyer Beware"

Quincy as a Salesperson is great and I've just purchased my 6 and 7th Toyota from him. I guess the only person I have to blame is myself for being so trusting and not dealing with A1 without the proper market knowledge of what a fair price is to pay for the two, 2014 Highlanders that I just purchased. A1 has a set price for cars which caused me to let my guard down and be overly trusting and not negotiate anything and just pay what they charged. It wasn't until after the papers were signed etc, that I realized that it appeared that I was being overcharged for optional equipment. Charging $299 for a rear bumper protector, that they sell for $119 at their parts desk and according to a few websites cost them $89 is unfair. A fair price would have been their counter price plus time for installation. And this is only one item, I bought a total of seven accesories for both cars. This is based on prices that I saw listed at the Toyota.com website, Edmunds.com, MSNautos.com web sites. I'll also definately talk to other dealers before I blindly make a purchase. So, I'll still buy from A1 in the future because they're convenient to my office, but this time I'll be very sure that I'm fully loaded with good market knowledge before I begin the purchase process. Buyer beware, lack of market knowledge can cause you to pay more than whats fair.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

twilkos responded to this review

June 24, 2014

Again, Quincy is a great, very professional salesperson to deal with and is genuinely concerned about his customers. He went to bat for me, brought me concerns regarding pricing to the management and things were changed to my satisfaction. Quincy and A-1 investigated their own internal pricing for accessory items and have adjusted them accordingly to allow for a fair mark-up of the item and a fair amount of labor for their installation. As long as a dealer makes a fair profit, this is all that anyone can ask. I'm now back to being a satisfied A-1 customer.

A-1 Toyota responded to this review

June 20, 2014

Thank you for your feedback. It is very important for us here at A-1 Toyota to hear the positive, along with the negative as this is the way we grow and improve. We constantly strive to better our customer service and we are currently handling this internally. We do apologize for any inconvenience this may have caused you. In the meantime, should you have any further comments or concerns please contact our General Sales Manager, John Durani, at (203) 389-1521 ext 140 or johns@a1toyota.com.



Reason For Visit
Sales (Used)

"Good deal, but need to follow up..."

I bought a certified used Prius last year. I found the car through online listing and called to reserve the car. The price is no hassle, there was no dealer documentation fee mentioned, but I met with an unexpected out-of-state registration processing fee, which is a few hundred dollars. Emerson the sales is very helpful, however it took me a few months with emails and phone calls to the used car manager Steve to get the "We owe" items such as the owner's manual and the missing cargo cover. The previous owner took good care of the car with oil changes every 5000 miles, I also took advantage of the free oil change.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Terrible Car Buying Experience"

I did a lot of research before going out to buy a new vehicle and once we narrowed our choices of vehicles down we decided to start out at A-1 Toyota. I searched their inventory online and received a phone call based on my inquiry and was given an appointment to come down. When we walked in, no one knew who we were meeting with. They ended up having Brenton come up and talk to us. He was more busy trying to sell my husband a Tundra then he was answering my questions. Every question he had about the Rav 4 we were considering he asked my husband versus me who was actually buying the vehicle. He took us on a test drive basically around the block...he never took us on the highway. We asked him questions about what was in the vehicle and he told us about options that were not available in that trim line. We told him at the beginning we were not purchasing today and he pressured us into leaving a deposit and became very rude when we told him no. We left and never came back. Too bad for A-1, because we ended up buying a Toyota from another dealer. A-1 should consider sending their staff there for customer service training.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

A-1 Toyota responded to this review

April 30, 2014

Thank you for your feedback. It is very important for us here at A-1 Toyota to hear the good, along with the bad as this is the way we grow and improve. We constantly strive to better our customer service and we have already handled this internally. This has been a good learning experience for us. We do apologize for any inconvenience this may have caused you or your family members and if you have any further comments or concerns please contact the General Sales Manager here, John Durrani, at 203-389-1521 ext 140 or johnd@a1toyota.com.



Reason For Visit
Sales (New)

"Gary Dos Reis was extrememly helpful with trying to get..."

Gary Dos Reis was extrememly helpful with trying to get me out of a current lease and into a new lease. He totally understood my dilemma and did a great job assisting me with my new lease. Quincy was very helpful with the deliver of my new vehicle. he was extremely pleasant and worked quickly so i did not spend tto much time waiting.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"I just purchased a used Toyota Corolla at A1 Toyota. My..."

I just purchased a used Toyota Corolla at A1 Toyota. My sales man was Eddie. I must say this was the easiest car buying experience ever! No pressure, no haggling and no B.S. I felt right at home. While sitting with the finance person going over #s. I was putting golf xxxx in the gentleman's office. I would highly recommend buying a car from A1. Ask for Eddie.... Oh..don't walk in there like I did looking for a cheaper price. They don't negotiate and now I know why. Your not just buying a car. Your buying the experience.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"I had found the car I really loved on the internet, after..."

I had found the car I really loved on the internet, after doing some research I knew I wanted it because of the quality of Toyota's automobiles and the safety. As a single mother of a young child - that alone sold me. I contacted the website www.a1toyota.com only to be contacted by an employee Frank (Crisafi) he was extremely friendly, personable, knowledgable and answered all of my questions before setting me up with an appointment with Paul (Evans) who showed me two cars that met my budget and helped to get me into the one I had been drooling over with the help of Gary (Dos Reis). Paul was very easy to talk and helpful - he even helped me hook my son's car seat up using the latch system in my new corolla sport. He had a young child of his own and really cared enough to take the time to make sure it was safe and fit my son. I appreciated that extra customer service and felt like he went above and beyond with his sale. Gary was extremely professional and helped me with the finance - he made me feel comfortable with my purchase. I have already been recommending all of my friends and family members to go back - I love that A1 is family owned and still treats their customers like actual people unlike some of the other dealerships in the area.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"This was the best experience I have ever had buying a..."

This was the best experience I have ever had buying a car. Very courteous friendly service from the minute I walked into the dealership. Frank was recommended by a friend and I am glad that I followed through. At the end of the sale the manager came outside and thanked me for my business he also made sure I understood everything that Frank went over with me. I truly recommend A1Toyota and Frank! Thank you

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Frank Rosado
1
...
1 - 10 of 46 results
Recently Reviewed Employees

Quincy Smith

Sales Consultant

7 Lifetime Reviews

Read Reviews

Danielle Taylor

Sales Consultant

4 Lifetime Reviews

Read Reviews

Angel Ramos

Business Manager

4 Lifetime Reviews

Read Reviews

Mike Querfeld

Service and Parts Director

1 Lifetime Reviews

Read Reviews

Anthony Horan

Service Writer

1 Lifetime Reviews

Read Reviews

Naveel Syed

Sales Consultant

5 Lifetime Reviews

Read Reviews

Paul Evans

Sales Consultant

3 Lifetime Reviews

Read Reviews

Zubair Mumtaz

Sales Consultant

3 Lifetime Reviews

Read Reviews

Joe Firine

Sales Call Center Manager

2 Lifetime Reviews

Read Reviews

Gary Dos Reis

Sales Manager

2 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory