Read Reviews A-1 Toyota

A-1 Toyota

A-1 Toyota

50 Amity Road
New Haven, Connecticut 06515


Sales: (800) 668-4006
Service: (203) 387-6691
Parts: (203) 389-1521

A-1 Toyota
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.3
  • Friendliness:

    4.4
  • Overall Experience:

    4.4
  • Pricing:

    4.6

24-Month Rating

based on 29 reviews

4.4

4.4 out of 5

33 lifetime reviews

A-1 Toyota

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Certified: A-1 Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, A-1 Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:30 PM

Tuesday: 9:00 AM - 8:30 PM

Wednesday: 9:00 AM - 8:30 PM

Thursday: 9:00 AM - 8:30 PM

Friday: 9:00 AM - 7:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 2:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Free WiFi
Drive-In Service Television
Free Coffee Full Service Cafe

guipill
4/1/2013 4:05:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Danielle TaylorDanielle Taylor
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.4

My Review Of A-1 Toyota:

Ms. Taylor was extremealy rude with me and did not work at all with my needs. Didn't know anything about a good customer service.

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captkev21
2/21/2013 9:56:31 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John DurraniJohn Durrani
Paul EvansPaul Evans
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

After comparing other brands for quality, reliability, looks and resale value I had things narrowed down to a Toyota Camry or a Nissan Altima. This was the sixth new car that I have bought, but the first import, so I was used to the way traditional domestic brand dealers did business. I have family out of state that own Toyotas and love them, so after test driving both Nissan and Toyota my wife and I decided on Toyota.
I went to another Toyota dealer that was a little closer to where I live first, then on a recommendation went to A-1 Toyota. I had a lot of questions of which all were answered honestly and never rushed through. I decided on a 2012 Camry XLE V6. I took delivery Jan. 2, 2013
My wife and I decided to have the Toyota remote starter installed after owning the Camry for a month, Paul was right there to assist us and once again the whole thing went off perfectly. Thanks again A-1 Toyota team.

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anony200
2/20/2013 9:57:18 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Zubair MumtazZubair Mumtaz
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

I came to A-1 after a terrible experience at Barberino Nissan, so I was skeptical about all car dealerships in general. Well, A-1 Toyota, I found out, pays all their employees salary which meant that they generally just wanted to help me out and there was ZERO pressure to buy a car from them. I got an amazing deal on a 2010 Toyota Carolla with 13,000 miles on it. They helped me finance at 1.9%, get the monthly payment down to where I needed it to be, and filled the gas tank up and detailed the car before I left (and I left with the car that day). The paperwork was done in an hour and I drove away with a sparkling pre owned car. I love it! Oh, and a 100,000 mile warranty and free oil changes for life. I would recommend Zubair and A-1 Toyota to ANYONE.

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Howard S
1/27/2013 12:44:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Naveel SyedNaveel Syed
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

Great experience overall. Great price on the vehicle and great price on the trade-in. Both gentlemen i dealt with, Angel Ramos and Naveel Syed were very helpful. Would recommend the dealership to anyone.

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pdicrosta
1/9/2013 1:13:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Paul EvansPaul Evans
Danielle TaylorDanielle Taylor
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.6

My Review Of A-1 Toyota:

I had multiple issues with my 2012 Camry SE, and the dealer would not help me, told me that I would have to wait 4 weeks to make an appointment. There was a safety issue with the Camry and it needed to be fixed, I had to take it another toyota dealer. Their attitude was terrible and they didnt care to handle my concerns with the car as there were many windshield was lose, side windows rattles, doors rattle loudly, electronic issues, front seats rocked on their tracks, trim fell off etc. The way I was treated I will never buy another Toyota...I am done, going to trade in the car for another brand only had the car for 6 months, at the time of purchase sales tried to rip me off on every option the car had already installed and the interest rate for the loan was supposed to be 1.9, but when I got my bill from toyota financial it was at 2.9, I felt like I was treated lower than a WalMart customer....after spending 30k. Never again will I buy a Toyota or go to this dealer....I am done!

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budokaiboy
1/1/2013 10:06:21 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Naveel SyedNaveel Syed
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

Just bought a 2012 Prius with 20,000 miles on it for 3-4 thousand less than anyone else was offering a similar car with similar miles on it. The experience was great. We got Naveel Syed and he was laid back and explained everything in detail without going on and on.

We were able to get this car financed for 4.19% through A-1, while my bank Wells Fargo was quoting me 6-7%. We dealt with Angel Ramos who is the Financial Service Manager and he was great too.

We walked out with a car about 2 hours after we walked in. I would definitely recommend these guys.

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Willbemogul
12/25/2012 3:01:12 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe FirineJoe Firine
Naveel SyedNaveel Syed
Danielle TaylorDanielle Taylor
Stephen Wheeler Jr.Stephen Wheeler Jr.
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

A-1 Toyota is A-1!
Just completed (two weeks ago)used car purchase from A-1. As a car enthusiast and person with very high expectations they exceeded all my expectations!
From the Internet Manager which was my first contact, to the very friendly Saleswoman, to the General Manager whom was gracious enough to Welcome me and review car details, and research questions I had, to the Finance Manager who really seem to have my best interests at heart....all won my business.
Every one who buys a car there, whether new or used gets a laundry list of perks, some gimmicky but Lifetime Free Synthetic Oil Changes works for me.
Car is just as presented....fairly priced.
For a No Hassle, Relaxing car buying or service experience go to A1!

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Mgilescrna
12/17/2012 5:46:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Quincy SmithQuincy Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of A-1 Toyota:

I was in need of a new car and decided to check out A1 Toyota. My salesman was Quincy Smith. He was very knowledge, friendly, and very flexible with my busy work schedule. Quincy took the time to explain all the features of my Camry se and made follow up phone calls to make sure I was completely satisfied. I was truly impressed and look forward to having a very long relationship with A1 Toyota.

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diane.nicolelli
9/11/2012 8:52:00 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Quincy SmithQuincy Smith
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of A-1 Toyota:

I've purchased all my toyotas (both used and new) from A1. Quincy answers all of my questions and knows what answers I need before I even have to ask a question. I've tried other dealers in CT (Wallingford) but their sales dept. does not live up to Quincy and A1 toyota. PS. the lifetime free oil changes are a bonus!

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nanmun1
8/11/2012 6:16:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brenton FisherBrenton Fisher
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of A-1 Toyota:

I have been buying Toyota's since early 1990's and all with A-1. As I am sure you realize if I had problems with the dealer I would not keep going back every 3 years when my lease was up. I just recently leased a 2012 Rav4 which I love. I think that this will be the last lease since I am getting to an age where our economy and my income will not allow me to keep this up much longer. BUT----I will continue to recommend A-l Toyota!!!!!!!!!!

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