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ABC Nissan

Phoenix, AZ

2.2
582 Reviews

1300 East Camelback Road

Phoenix, AZ

85014

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Showing 582 reviews

August 20, 2025

I’m in out of state buyer so I knew that the sales buses were gonna take a little bit longer, but I didn’t expect it to take anything over a week. I was in the market for a 2012 Porsche Panamera, which this More

by German
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Betty, Robert
August 05, 2025

Purchased car 8/1/25, they were dishonest, overcharged me and lied about paying off my trade in, overcharged me on a 1 year extended warranty for almost $3000. Did not give me contract had to ask for it. My More

by graceknisely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Beatrice (Betty) Gonzalez
Aug 11, 2025 -

ABC Nissan responded

It is especially disappointing to hear this feedback from a long-time customer of 20 years, and we truly understand how upsetting this must be. We take your concerns very seriously, especially regarding the transparency of your loan terms, trade-in payoff, and extended warranty pricing. Please know that we are committed to addressing this situation. We strongly encourage you to reach out directly to our Customer Service Director, Emily Hunter, at 877-360-7805

Aug 14, 2025 -

graceknisely responded

I wrote Beatrice Gonzalez our sales person who sold us the car letting her know how disappointed we were once we got home and seen the contact on how they over charged us on the car, our extended warranty was way over charged , the term of the loan was a different term plus an additional charge added on our contract which was not told to us. Plus there was a negative equity listed on our contract which we were told it would be paid off. The guy by the name of Jesus in finance was in a hurry to have my husband sign and greet us goodbye when I said where is our contract. Very unhappy with this sale deal. My sales lady did not even have the decency to respond to my email. This tells me all she cared about was getting her sales commission., shame on her. ABC Nissan has lost a loyal customer.

July 23, 2025

Yesterday I got my oil change on my Nissan at ABC Nissan. My Service Consultant Mr Eddie Valdez got me promptly in and out! There are no words in my command to describe how kind and professional Eddie was - More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Valdez
Jul 24, 2025 -

ABC Nissan responded

We are overjoyed to hear about your wonderful experience with your oil change service, Jamie! It sounds like you received exceptional care that made your visit truly memorable. We understand how important it is to have prompt, efficient service, and we're thrilled that you were able to get in and out quickly without any delays. When our team members go above and beyond to create such positive experiences, it truly makes our day. We're so pleased that your visit left you smiling and that ABC Nissan exceeded your expectations.

July 02, 2025

I spent a lot of time building my credit so I could get a low interest rate on a new vehicle. I went into this dealership by mistake, was supposed to meet a salesman at another dealership. Long story short, More

by johnlee19681968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos & Darwin in sales/ Ben in svc
June 11, 2025

I recently visited ABC Nissan to purchase a certified pre-owned Pathfinder. I had a great experience working with Ricky, my salesperson—he was friendly, professional, and helpful throughout the process. More

by Sergio.G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier, Bear, & Ricky
Jun 16, 2025 -

ABC Nissan responded

We strive to ensure every customer feels respected and fully informed throughout their entire journey with us. If you’re open to it, Emily Hunter, our Customer Service Director, would welcome the opportunity to discuss your experience further and see how we might better address your concerns. You can reach her directly at 877-360-7805.

Jun 17, 2025 -

Sergio.G responded

I appreciate the response, but honestly, what’s done is done. There’s nothing ABC Nissan can say or offer at this point that would change my experience or how I view this dealership. This wasn’t just a bad car-buying experience—it was an example of how shady and careless business practices drive customers away. When I went back to finance, Darwin tried to change my rate completely. I was pre-approved at 6.99%, but he told me I wasn’t—then tried to sneak in almost 8%. Only when I confronted him did he give me the rate I had originally qualified for. That’s not just misleading, it’s unethical. To top it off, I was allowed to leave the dealership without any documentation for the vehicle I just purchased. I had to call and request copies of everything after the fact. That’s just insane and completely unprofessional. Let’s not forget I also asked Bear for numbers on a Frontier before I left with my Pathfinder—he said he’d follow up, but never did. That follow-up never came. Instead, I took my business to Coulter Nissan, where I ended up buying a second vehicle. Their process was transparent, respectful, and actually made me feel like a valued customer. Maybe ABC Nissan should reconsider its tactics. You get more bees with honey. If Emily Hunter would still like to give me a call, she’s more than welcome to—I’d be happy to offer her a few ethical business tips on how to keep customers happy and make money at the same time.

April 17, 2025

⭐️ 1 Star – If I Could Give Zero, I Would. Worst Experience Ever at ABC Nissan I had an absolutely horrible experience at ABC Nissan, and I’m writing this so others don’t fall into the same More

by Limk4022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bear,Anas,Kevin
Apr 22, 2025 -

ABC Nissan responded

We understand how frustrating and unsettling it must have been to feel uninformed and unsupported throughout the process, especially when dealing with unexpected changes. That is certainly not the level of service we strive for, and we can understand your frustration. We take matters like this very seriously, and we'd like to learn more to ensure this doesn't happen again. If you're open to discussing this further, Emily Hunter, our Customer Service Director, is available at 877-360-7805.

November 14, 2024

Do not buy a car from them. Unethical dealer. They add on thousands to the car prices that you see online and then add on the extra tax/ license of $2k. I was looking at a car l More

by audreyholmes1
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Madison Vrolyks
Nov 15, 2024 -

ABC Nissan responded

Transparency and fairness are priorities for us, and it's disappointing to hear that this was not reflected during your visit. We want to ensure that all customers feel informed and respected throughout the process. Please reach out to our Customer Service Director, Emily Hunter, at 877-360-7805, so we can address this matter directly.

September 19, 2024

The WORST buying experience EVER! !! The communication is terrible. Our sales rep led us on and wasted our time for over two weeks, then sold a used car priced higher than a new car!!! More

by Ambshenry1101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali and Antony
September 02, 2024

Very shady people I was promised 5 oil changes. I should’ve made sure it was in writing but its cool I can’t even trust these people to service my car anymore. More

by Kagamet15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miguel
Sep 11, 2024 -

ABC Nissan responded

Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how important it is to have clear and reliable service agreements. We strive to provide transparent and trustworthy service, and it's disappointing to hear that we fell short in your case. Please reach out to our Service Director, Nick Wade, at 877-360-7805. He will be able to address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust.

June 27, 2024

Contacted based on online internet price $24,977. When communicated how much to buy car, it was over $29,000 and did not include sales tax as I would pay that locally. I asked why and answer was, " More

by scottcpfs
Purchase Time
Recommend Dealer
No
Employees Worked With
Isaac
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