Acton Toyota of Littleton

Acton Toyota of Littleton
221 Great Road
Littleton, Massachusetts 01460
(978) 263-1500

Manufacturers: Toyota, Scion

Most Reviewed Employees
Acton Toyota Service Department Acton Toyota Service Department
Scott Vachon Scott Vachon
Internet Sales Manager
John Bernard John Bernard
Showroom Sales
Scott Doherty Scott Doherty
Showroom Sales Consultant
Gregg McHugh Gregg McHugh
Internet Sales
Shawn Gormley Shawn Gormley
Internet Sales
Tom Downing Tom Downing
Internet Sales
Steve Augusta Steve Augusta
Bob Moran's Used Car Annex Sales Manager
John Bohr John Bohr
Internet Sales
Tomas Revetria Tomas Revetria
Used Car Annex Sales Consultant
Need a New Car?

Dealership Amenities
Exclusive Rewards Program
Starbuck's Coffee
Valet Parking
Laptop Computers
Juices & Pastries
Full Service Reconditioning Center
Toyota Rental Department
Baby Changing Station
Cafeteria
Plasma TV
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Drinks
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM

Twenty-Four Month Rating: 4.9/5
1522 Reviews
Acton Toyota of Littleton

Overall Score: 5 Star Rating4.9









About Acton Toyota of Littleton
Certified: Acton Toyota of Littleton
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Acton Toyota of Littleton has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Acton Toyota of Littleton
Our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Acton Toyota Scion is dedicated to:

1) delivering exceptional service & value
2) promoting personal & professional growth
3) fostering teamwork & associate involvement
4) demanding the highest ethical standards from ourselves

Our commitment to this mission makes Acton Toyota Scion a place where people want to work and do business.

dmourat
5/16/2012 1:21:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Wheaton

My Review of Acton Toyota of Littleton:
I’m a returning customer, with very good, past, vehicle service experience at Acton Toyota dealership. Buying a new family car is always a difficult decision… Acton Toyota of Littleton made it easy with their honest, caring and very professional service.
On-line car selection and loan application – easy clicks, a very quick response from sales representative, smooth process, all questions answered and my technical requests and financing needs are met in a most satisfying manner.
Looking forward to meet them again for a car service and definitely would recommend to everyone.

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kmegerian
5/16/2012 10:51:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gregg McHugh

My Review of Acton Toyota of Littleton:
We purchased a 2008 Toyota Prius and a 2012 Toyota Sienna from Acton Toyota. My husband purchased the Sienna for me as a surprise holiday gift. Gregg McHugh worked tirelessly with my husband from beginning to end to make the purchasing experience an enjoyable one. He reviewed all the optional features in a stress-free manner and did not place any pressure on him during the process. Gregg was able to get us the financing we needed to "seal the deal".

As it was a surprise Christmas gift for me, Gregg delivered the car late on Christmas Eve and worked so hard to keep the purchase a secret. We were so surprised that Gregg would do this on a special holiday, taking time away from his own family to do so.

Even though Gregg reviewed the car's feautures with my husband upon purchase, he spent a great deal of time with me 5 months later to review the same features.

This kind of customer service is not rare or unusual at Acton Toyota. There is NO comparing other dealerships to Acton Toyota. It is very clear that customer service is their top priority. The showrooms, service area, waiting rooms, etc are spotless and use technology to ensure that patrons have a quick and enjoyable experience.

We would buy more Toyotas in the future, just for the wonderful customer service that Acton Toyota offers long after the vehicle is purchased.

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jasoncondo
5/15/2012 9:43:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Augusta, Bob Gaudet

My Review of Acton Toyota of Littleton:
Bob contacted me after I had inquired about a Van via internet. He was polite, professional and flexible with my time constraints. After meeting him at the dealership he allowed my wife and I to test drive the vehicle with no questions asked. The relaxed atmosphere really made the car buying experience easy. Bob and Steve worked with me to give me the best price for my budget. I would encourage anyone looking to buy a new vehicle to check out Acton Toyota where you'll be treated like a customer not a $$ sign and they even fill the gas tank when you pick the vehicle up! (something the last dealership failed to do)
Thanks Acton Toyota and Bob Gaudet for helping us find our new vehicle.

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samcaloi
5/9/2012 10:34:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Martin (Service), Tony (Tech), Katie (Loaner Car)

My Review of Acton Toyota of Littleton:
During the first week of ownership, we brought our 2005 Sienna in for warranty service after hearing a "weird sound" in the dash. I was impressed with the check-in system and personal attention I received. I was greeted as I pulled in, the car was analyzed and they persisted in searching until the problem was identified! While sitting and waiting for the diagnostics (in an awesome waiting room w/WiFi, coffee, comfy chairs!), Steve kept me regularly updated on their progress.
I was given a loaner as the part was not available same-day (a new Prius - Woo!Hoo!). When I went to sign the loaner out, the paperwork had already been done, Katie walked me to the car and off I went. Not only did Tony find and fix the problem in the Sienna, but also repaired another minor issue. Tony took the time to explain everything that had been repaired to me - and it was all under warranty!
I'm a happy Toyota owner!

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samcaloi
5/9/2012 10:17:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Gaudet

My Review of Acton Toyota of Littleton:
We found our Toyota Sienna online after an extensive search (including other dealerships and private sellers). Acton Toyota's price appeared to be competitive so we scheduled an appt. When we arrived, the car was ready for a test drive. We appreciated being able to drive the car by ourselves so we could talk candidly. The price was already significantly below book value but they also gave us a very fair trade-in for our '98 vehicle with 263,000 miles on it!!
We liked Bob's friendly yet to-the-point approach. Frank answered all our financial questions simply and clearly. The out-of-state delivery process and plate transfer went very smoothly. Norm was even prepared with tools to transfer plates!
After owning the car for a week, we had a question about a mechanical function - which was repaired quickly, no questions asked, and covered under the 30-day warranty.
Overall, we were very pleased with the total experience and have already recommended Acton Toyota to several friends. They will be first on our list when we are ready for our next vehicle!

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mstargel
5/8/2012 6:31:04 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Wheeler

My Review of Acton Toyota of Littleton:
This was my first car purchase and Ken Wheeler made the experience smooth and easy. Using the internet to find cars and prices I was interested in was an easy way to narrow down my choiced. Then when I showed up at Acton Toyota to test drive, there was no pressure at all. We were test drove a couple of different cars just to compare and then Ken answered all of my questions and then some. He took me through all the steps of finding a car that worked well for me, and even when getting in my new car to drive away he took the time to explain different features of my car. Overall a wonderful experience. I would recommend Ken Wheeler and Acton Toyota for a car purchase & car service again and again.

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dapv
5/4/2012 1:44:43 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawn Gormley

My Review of Acton Toyota of Littleton:
My wife and I purchased a 2012 Camry XLE from Acton Toyota of Littleton on 4/28/12. Shawn Gormley was the Sales Rep and Jack LLoyd was the Business guy. Shawn was very helpful and patient. Shawn arranged for us to drive the cars we were interested in, and helped us to understand what the 2012 models are all about, and what Acton Toyota is all about. At all times, Shawn was friendly, professional, and gave us all of the time we needed to feel comfortable with the car, the dealership, and the decision. Both Shawn and Jack made the financial part of the decision and conversation comfortable and informative. There was simply nothing my wife and I did not understand by the end of our visits.

I wholeheartedly recommend you stop in to Acton Toyota as we did and see Shawn Gormley about a new or previously owned and certified car. You will see Shawn makes what can be a stressful situation nothing more than a friendly and informative conversation about the car you want to buy, the dealership, and all of the related particulars. You will see, that you like my wife and I, will be telling family and friends about the experience and recommending they go see Shawn Gormley at Acton Toyota of Littleton.

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cputko
5/4/2012 9:33:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis McCarthy

My Review of Acton Toyota of Littleton:
5 Star Rating. In the past 30 years I have purchased 35 cars, give or take. The experience I had at Acton Toyota (thanks to Travis, Scott and Jack) was by far, superior. No pressure, no hidden fees, exceptional value. Totally transparent. Extremely attentive and customer oriented. I'm delighted with how I was treated. Chris Putko

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NSLmaster
5/3/2012 11:35:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Wheaton

My Review of Acton Toyota of Littleton:
Alex was great! He worked hard to arrange for us to complete all paperwork on the same day as pickup so that we didn't have to drive up twice since we live almost an hour away from the dealership (yes - we traveled that far to go to that dealership and it was worth it!) Highly recommended.

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Len Acker
5/3/2012 4:55:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gregg McHugh

My Review of Acton Toyota of Littleton:
This is the forth Camry that I have purchased from Acton Toyota and all of them have
been great cars. All four cars have been serviced at Acton Toyota without an issue.
Greg McHugh was very helpful in this transaction. I will continue to have my current Camry serviced at Acton Toyota. Len A

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