Acura of Westchester - Service Center

I have been buying cars from Acura of Westchester for over 20 years and will continue coming back. I have always received excellent and friendly advice from service advisor Tom Maxfield. He always puts over 20 years and will continue coming back. I have always received excellent and friendly advice from service advisor Tom Maxfield. He always puts his customers first and I wouldn’t trust my car with anyone else. Always a great experience..Thanks Tom and the entire Acura of Westchester team !! More

Beth Hicks in service is the best. She communicates information and makes you feel like you are her most important customer. She truly goes out of her way to make the service experience pleasant. This information and makes you feel like you are her most important customer. She truly goes out of her way to make the service experience pleasant. This is my third Acura from this dealership. I’ve only had positive experiences in sales and service, and have always left feeling like I was treated like family. More

The sales part is okay; the back, the repairs and maintenance, is horrible. You gho in for warranty repair and get your oil changed. 2 1/2 hours later they tell you the oil is done but they don't h maintenance, is horrible. You gho in for warranty repair and get your oil changed. 2 1/2 hours later they tell you the oil is done but they don't have the parts. Wait, don't hear from them so you go in again; they talk you into an oil change but the parts are not in. You check the oil and notice it is still low and filthy not new oil. And the $5. charge for windshield washer fluid which was full to over flowing when you brought it in. So you try one more time and they tell you you are out of warranty. Wrote to management; never heard back. More

I just picked up my first Acura from Brianna Tozzo of Acura of Westchester. Exceptional service from beginning to end. Definitely going to recommend to Family and Friends! Acura of Westchester. Exceptional service from beginning to end. Definitely going to recommend to Family and Friends! More

Awesome service. Sal answered all my questions and explained what I didn’t understand. He was able to advised me and made accommodations that I needed. My experience was amazing and I’ll definitely be explained what I didn’t understand. He was able to advised me and made accommodations that I needed. My experience was amazing and I’ll definitely be using Acura Of Westchester in the future. Thank you Sal. More

The service manager Elizabeth went out of her way to take care of my daughter and her car. She kept me well informed of what was going on with the car even throughout her very busy day. Acura went above and care of my daughter and her car. She kept me well informed of what was going on with the car even throughout her very busy day. Acura went above and beyond to make sure I was satisfied with the repairs on my daughters car. They made sure my daughter has a safe car to drive and that is the most important thing for a mother to know. I highly recommend the service department at Acura for your future service needs. More

I've been going to this Acura dealer for a few years and they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accom they are excellent! Everyone is always so nice and friendly, especially the manager Elizabeth. They always work around my schedule and are very accommodating. Elizabeth does not take advantage of me and I trust when she says my car needs a part or repair. Highly recommend this location! More

Courtney thank you for being so efficient and accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack accommodating! You’re response time and honesty is greatly appreciated. Your work ethics definitely made me want to stay with Acura after Sal’s lack of customer service. THANK YOU! You’re the best! More

I deeply regret coming to AOW to get A2 service done on my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. my Acura TL. After paying $200+ for maintenance, I went to leave and realized that I didn't receive a complimentary car wash as I did my last visit. I brought it to my advisor's attention and after a second go, my car still wasn't cleaned up to par (Strike 1). It was already running, so I leave and later realize that I didn't get new bolts around the engine air filter after requesting them in the notes when I made my appointment. Whoever worked on my car saw it was being held in place with 1 good screw and didn't bother to replace the broken ones. I also noticed that my key fobs no longer locked/unlocked my car. The light in my glove box was no longer working either (Strike 2). So I reach out to my advisor with my issues and I come back the next day to get everything the way it was supposed to be. I was told it would cost $80 to reprogram my keys and another $25 for the glove box light bulb. I was appalled that I was being asked to pay for issues AOW caused me after servicing my vehicle the day before. I ended up paying $30 for the bolts, which should've been included in the $129 filter replacement fee I paid the day before. (Strike 3) I'm not sure if I was treated poorly because my car isn't the newest or if spending $200+ at a dealer isn't that big of a deal, but working on my car, causing issues, not taking accountability, and then trying to charge me extra to fix your mistakes is disrespectful. Therefore, I will not be returning to AOW for any type of service ever again. More

Briana should be commended for her wonderful ability to simplify and complete the lease process with total expertise. This is my third lease with her and each time she has gone above and beyond to make eac simplify and complete the lease process with total expertise. This is my third lease with her and each time she has gone above and beyond to make each step effortless. More