Advantage Toyota Valley Stream - Service Center

Stacey was extremely professional. She was very patient and took time to listen to me regarding what I was looking for in a car. When I picked up the new car, Stacey was very thoroug She was very patient and took time to listen to me regarding what I was looking for in a car. When I picked up the new car, Stacey was very thorough in explaining all of the safety features and standard features of the car. This is the second car I purchases at Advantage and Stacey being my salesperson. Shermica and Jessica were extremely helpful. Stacey, Shermica, and Jessica definitely made me feel valued and that my time was important. They all went out of their way to make sure I was satisfied. Andy and Celine are the best in the service dept. Both have always taken the time to explain the purpose of the service and review what was done. I highly recommend Stacey and the dealership! More

never answer the question when I made appointment and I tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can d tell them what ever I need they never give me support even I bought the new car here even I paid more than 3000 dollars for Toyota care nothing can do for me More

Pulling in people who tell you which way to go rude take your keys not I told you needed them take your keys not I told you needed them More

Great service advisor experience. Facility also amazing during wait time. Car check in and out was handled professionally. Facility also amazing during wait time. Car check in and out was handled professionally. More

Terrific service they great care of my car they kept me informed it was greatly appreciated informed it was greatly appreciated More

I was given a hard time to get a loaner vehicle for my car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there afte car to be painted because it was peeling due to no fault of mine (under the Customer Support Program). Plus they made me drive many miles there after it was finally approved, telling me they don’t give out loaners for such jobs, turned me away, only to call me back after realizing their mistake, and I had to do the long drive from Manhattan all the way there again burning gas, paying tolls, running up the mileage on my vehicle, and got me into trouble for having to leave work, after arriving late from them. More

celine was perfect. Explained the process clearly. drop off was a bit chaotic (trying to figure out how to line up). Only complaint was being 6 cars deep with a 7am ap Explained the process clearly. drop off was a bit chaotic (trying to figure out how to line up). Only complaint was being 6 cars deep with a 7am appt.[ overall- good experience More

On May 5, I got an appointment for a regular service and I explained to them that every time I started the car I get the following message: A MALFUNCTION IN THE TIRE PRESSURE WARNING SYSTEM HAS BEEN DETECTE I explained to them that every time I started the car I get the following message: A MALFUNCTION IN THE TIRE PRESSURE WARNING SYSTEM HAS BEEN DETECTED. DO NOT RELY ON THIS SYSTEM. CONTACT YOUR TOYOTA…… They saw the message and they told me that changing the tire that had a nail or crew will fix the problem. I paid for the tire 351,50 plus labor, the total invoice including other labors is 497,88 Now when I star my car I get the same message Regards Carlos Crocco More

Service took 9 hours to determine issue with car. . caar was brought in to determine if an update was performed due to a recall.. . caar was brought in to determine if an update was performed due to a recall.. More

Terrible customer service. All they were interested in was to sell me a new vehicle. All they were interested in was to sell me a new vehicle. More