"Fire Chris Fagan"
My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Very rude. Also they have Bogus Fees. $1.50 Freight Fee (nothing was shipped) Miscellaneous Shop Fee $16.20!
"1 hr 50 min to get an oil change"
1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closet dealerships are twice as far away, so like a fool, I keep going back.
Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. When you put a bunch of un healthy looking sad humans in charge of a service department this is what you would expect. Sad thing is there is one white guy who is cool and tries hard to do the right thing. But with slugs like Roger forget it that place is a lost cause. I would take my car to Wal-Mart before taking it back to Alamo Toyota. Thanks Roger for showing me how lazy of a shit bag you are! You would be shit canned at my business!