Allen Samuels of Jackson - Service Center

I have had a bad experience both times I have visited this dealership. The first time was before the ownership change. I had a issue with a tire sensor reading low. I was told it would have to be replace this dealership. The first time was before the ownership change. I had a issue with a tire sensor reading low. I was told it would have to be replaced . I goggled it filled the tire with 39 psi and the light went out saved $100.00. During the same visit the wanted $175.00 to change a blown headlight. I googled it,and changed it for $14.00. This time my electric power steering went out. They couldn't find the part. I inquired about how to proceed I got a two word response (trade it) very professional huh? They will not get any more business of mine or any type of positive review. David. More

They were rude with me when I didn't purchase a car after I told them exactly what I wanted and they couldn't provide it. I have since been treated very rudely when I come in for maintenance. Right now my ca I told them exactly what I wanted and they couldn't provide it. I have since been treated very rudely when I come in for maintenance. Right now my car has been in service dept. since Dec 6, 2023. I have been told repeatedly that I am next and then it never gets done. I had carried my car there regularly for maintenance and they never diagnosed and repaired the issue. Lukas is very cool towards me. One day he offered 3 other people in the waiting room water and just dismissed me. I've begged for service and no one seems to care. Once i sat in the lobby for a recall repair for 2 hours to then be told the part had not been ordered and that I would just have to come back. More

A big thank you goes out to Robert Benge service manager for his level of care an fast response an communication for getting my Santa Cruz fixed I was so impressed with the end result Robert I am truly tha for his level of care an fast response an communication for getting my Santa Cruz fixed I was so impressed with the end result Robert I am truly thankful you went above and beyond to get my truck done an back to me .Thank you for your dedication I luv my truck I will buy from Allen Samuels again in the future .Thanks again More

It was great working with Tayler on my purchase! She made sure I was well informed on my benefits and was very friendly! She made sure I was well informed on my benefits and was very friendly! More

My car has been with them since June 1, 2022. I was 13th in line to get it diagnosed for engine recalls. As of September 13, 2022, I am now 8th. So over three months without a vehicle for some I was 13th in line to get it diagnosed for engine recalls. As of September 13, 2022, I am now 8th. So over three months without a vehicle for something that Hyundai recalled!! The only updates I receive are when I call. The phone service from the service department is kind and informative however - three months!! More

Awesome! They beat covington dodge quote for service repair by 1700.00 fair honest. No worries. They want you to come back so they treat you right and fair..thank God for fairness repair by 1700.00 fair honest. No worries. They want you to come back so they treat you right and fair..thank God for fairness More

Amazing, hardworking, 10/10 worker! This guy helped me so much! He was great helping with my car, understanding, and worked so hard and quick to help me. The place seems to be run messil This guy helped me so much! He was great helping with my car, understanding, and worked so hard and quick to help me. The place seems to be run messily, but this guy knows his stuff and is the only reason I will come back. 10/10 hard and great worker!! So friendly and helpful! More

Awful service Took our car in for an oil change. We had an appointment for 10. Arrived 10 minutes early hoping they might squeeze us in. We sat in the waiting room Took our car in for an oil change. We had an appointment for 10. Arrived 10 minutes early hoping they might squeeze us in. We sat in the waiting room for over 2 hours. No wear else in the world does it take 2 hours to change the oil in a sedan. First and last time coming here. Absolutely ridiculous. More