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Anchorage Chrysler Dodge Jeep Ram Center - Service Center
Anchorage, AK
85 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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85 Reviews of Anchorage Chrysler Dodge Jeep Ram Center - Service Center
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October 03, 2017
Safety recall Cody was very helpful and nice. Got in and out in a decent amount of time. This was my first time here since moving to Alaska, I will be back. Cody was very helpful and nice. Got in and out in a decent amount of time. This was my first time here since moving to Alaska, I will be back. More
by Tskarda
Employees Worked With
Cody Breaux
Helpful October 03, 2017
Easy and helpful I took my truck in to have it checked out and thought I knew what was needed. Cody Breaux was able to find 3 additional recalls that needed to be fix I took my truck in to have it checked out and thought I knew what was needed. Cody Breaux was able to find 3 additional recalls that needed to be fixed. He also called after the team diagnosed what was actually needed and helped me determine what repairs were essential and what could be postponed temporarily. He understood that things were going to have to wait and didn't judge my situation or push me to get things done that could wait. I recommend Cody and the team at Anchorage Chrysler Dodge. More
by jandalarsen
Employees Worked With
Cody Breaux
September 30, 2017
Mechanical Issues for Jeep Cody provided excellent customer service with my Jeep! He is a great liaison for the Folks at this dealership! Glad I had him to help! Cody provided excellent customer service with my Jeep! He is a great liaison for the Folks at this dealership! Glad I had him to help! More
by Batttt
Employees Worked With
Cody
September 29, 2017
Excellence The customer service I received was really excellent from the time I dropped off my car to be serviced to when I picked it up, The customer service I received was really excellent from the time I dropped off my car to be serviced to when I picked it up, More
by Pat135
Employees Worked With
September 29, 2017
Service Went in for an oil change was met promptly and in a professional manner was able to find out when my next maintenance schedule the staff wrote me pric Went in for an oil change was met promptly and in a professional manner was able to find out when my next maintenance schedule the staff wrote me prices More
by Emet
Employees Worked With
Austin
September 09, 2017
Recall Had a recall on both airbags for my 2008 sprinter diesel talked to coy said parts were not in stock , month and a half later they said we have them , Had a recall on both airbags for my 2008 sprinter diesel talked to coy said parts were not in stock , month and a half later they said we have them , app the next day , got there kept the vehicle all day ,said sorry , we didn't have parts after all . Month later same thing , same mistake, come in only to find out after all day no parts. Will never go back, will try lithia More
by Fisherman
Employees Worked With
Edgar. Also Cory
August 16, 2017
Mixed feelings about this place Here are a few points that I have experienced and why I would recommend this place to someone but gave only two stars as the rating. The sales depar Here are a few points that I have experienced and why I would recommend this place to someone but gave only two stars as the rating. The sales department: the guy I worked with was great. I was very specific about the things I wanted for my truck, price range, monthly payments and down payment. The sales guys took all of my information after looking over the lot and didn't see what I wanted. Two weeks later he got in touch with me to see if I bought a truck yet, I hadn't and he gave me pictures of a truck that had just come into their lot. He figured he found the truck I was looking for, and I did end up buying it. The service department: I had previously been to this service department, for one issue, five times and had a very bad experience every time I had to go in. I swore to never buy another vehicle from them, until I got my truck. The first issue I had was with my black window opening and closing. There was a popping noise and then clicking followed by the window being very slow to finish opening or closing. I brought it in, with a scheduled appointment and after having the truck for a day they had to order parts. The first service guy I worked with was very persistent on me writing a good review for him, more so then making sure my truck was good and parts needed were on time as I was told. A few weeks went by and I had to call for a follow up on when the parts were going to be in after being told it would take a week. Finally then next day they came in and I scheduled to have my truck back in. I told him the days I could not come in and we scheduled it for a Monday, it was Wednesday of the previous week. On Friday I received a phone call asking if I forgot about my appointment. I was pretty annoyed leading up to this point and had to verify that my scheduled appointment was actually scheduled and to ensure my name was on the paperwork for a rental car since I needed to get to work and get around. I get in on Monday, name is not on the paperwork for a vehicle, they had one car left and it felt almost like a hassle or inconvenience that I was getting it. Truck was in all day again and the result was it was "fixed." A day later I opened the window and it was still doing the same stuff. Went through the same process and dealt with a different service guy this time around. Brought in the truck, all day process, hassle getting a vehicle since my name wasn't on the paperwork for one and ended up needing parts ordered again. Parts came in, scheduled an appointment, name was set for a vehicle this time, all day in the shop and the result was, "the previous scheduled appointment the day prior took too long and they weren't able to get to my truck." I was going to get the truck but they went to "verify a few things" and then came back to tell me my truck was taken a part still and the service guy went home until Monday! To top it off, my service guy come Monday had the day off. I had to call around noon for a follow up on my truck status. The only thing I can say that was courteous about the end of this was the manager having my truck washed when I picked it up. I honestly would never come back to this place after everything I have had to deal with. I would go out of my way then deal with service like this again for anything. More
by Kw
Employees Worked With
Edgar, service. Cody B, service. Craig, service manager.
April 11, 2017
Great 👍 I went in today and experienced great customer service. Every person I interacted with was positive and friendly. I will be coming back to this dealer I went in today and experienced great customer service. Every person I interacted with was positive and friendly. I will be coming back to this dealership for future service. More
by Cat781
Employees Worked With
Arnold Koso
March 22, 2017
Service for my Dodge Durango I just have to say thank you for the AWESOME service that I got for servicing my Durango. I thank the technician Donnie for good work. I just have to say thank you for the AWESOME service that I got for servicing my Durango. I thank the technician Donnie for good work. More
by theresawjack
Employees Worked With
Other Employees :
Donnie, Mechanic Tech that serviced my Dodge Durango
March 07, 2017
Service Department - Ram 2500 Running Boards I recently purchased a new Ram 2500 truck. The model I chose did not come with running boards. It quickly became apparent with the ice and snow in Anc I recently purchased a new Ram 2500 truck. The model I chose did not come with running boards. It quickly became apparent with the ice and snow in Anchorage that there was a safety issue trying to get my handicapped wife in and out of the truck. I called the sales team that I bought the vehicle from to schedule installation of running boards. I let the sales team know that my wife was handicapped and my concern for her safety. The sales team contacted the service department and were able to have them installed the same day that I contacted them. The service department quickly had my running boards installed and my wife is now able to safely enter and exit the vehicle. Thanks to all those involved, especially James (JMac), Connor, and Dale (Service Department). Very satisfied with their help. The entire group were very professional and responsive to my concerns. Looking forward to future interactions. More
by Joe Williams
Employees Worked With
Dale Robinson - Service Department, Connor Kimbrell, James McMullian
