Annapolis Hyundai - Service Center

I brought my vehicle in for a warranty problem, the service manager after looking at the oil determined that my vehicle has been abused and would not be covered under warranty. I offered to bring in oi service manager after looking at the oil determined that my vehicle has been abused and would not be covered under warranty. I offered to bring in oil change receipts and proof of purchase for oil filters purchased and installed by me. He told me that would not be necessary.(he basically called me a liar. after removing my car from the dealership i took it to a master mechanic. we discovered that the reason the oil was sludged due to a head gasket leak which introduced antifreeze into the engine and caused the sludge and probably spun a bearing. when i asked them to diagnose the problem at the dealership the only thing i got was a bill for 132 dollars and was told i needed a new engine at a cost of 5000dollars for a used one or 7000dollars for a rebuilt one. no pressure testing was to determine what caused the problem , as a matter of fact no tests were done at all. worst service department i have ever dealt with More

I was traveling with my family, and late on a Friday afternoon sufferead a breakdown near Annapolis Hyundai. Though it was very late in the afternoon, Mr. Adam Rue went out of his way to repair my car q afternoon sufferead a breakdown near Annapolis Hyundai. Though it was very late in the afternoon, Mr. Adam Rue went out of his way to repair my car quickly and at a very reasonable cost. I was on the road again much more quickly than I ever would have expected and was able to continue on to my home in Chincoteague, Virginia without further incident. Mr. Rue impressed me with his professionalism, and I was able to save the expense and inconvenience of an unexpected layover two hours away from home. Kudos to Mr. Rue and the staff at Annapolis Hyundai. More

My son bought a certfied used Hyundai from this dealership 5 months ago (GREAT experience!!) He also bought the Platinum extended warranty at the same time. Yesterday he went to start his car and dealership 5 months ago (GREAT experience!!) He also bought the Platinum extended warranty at the same time. Yesterday he went to start his car and the battery was dead. He jumped it and it was fine the rest of the day but when he came out this morning it would not start again. We made an appointment with service to get the battery checked. When he arrived he spoke with Adam and Adam informed him that if it needed a new battery it would be $115 (discounted price under warranty). I had already checked and a new battery at the auto store was $100 so my son told Adam that if it was the battery he would not have them replace it (he is a young college student with not much money). Adam proceeded to tell him that of he had it tested and it was the battery that he would be charged $135 (for the "free" battery test) and that if he had it tested for anything else he would also be charged at least $135 and probably more if it was not covered under the warranty. My son then drove 30 minutes back home and I drove it to AutoZone who does a truly free battery and alternator test. Bothe the battery and the alternator tested fine so I guess i need to take the car back there myself and see if they will repair what is wrong under the warranty or if my son paid $1600 for a worthless warranty. Bottom line ... great if you are buying a car from them but avoid the service department at all costs!!! More