Arlington Toyota - Service Center

Oil change I have purchase 3 cars thru this dealer ship & recommended it to others which have purchased. My issue is with service. The person greeting me was un I have purchase 3 cars thru this dealer ship & recommended it to others which have purchased. My issue is with service. The person greeting me was un professional and rude because I did not wish to purchase more than the oil change I came in for. Once the truck was serviced - now I have brake issues and would I like to pay $400 for new brakes. I said not today. well driving away from the dealer ship the brakes did not seem to work as well as they did when I went in. There own paper work states the front brake wear would put it in the "Yellow" but on a different part of the paperwork it is "Red". They can not get it straight. This is the second time on a different car that something similar has happened. After being a customer of over 10 years - I will not be coming back. More

Great service from a class service manager - Mike is the best. When we work with him we feel that we get excellent service at a reasonable price - he looks out for his customers. He goes beyond satisfying t best. When we work with him we feel that we get excellent service at a reasonable price - he looks out for his customers. He goes beyond satisfying the customer and does nothing short of delighting the customer. More

As usual Mike goes above and beyond to make sure that my vehicle is well maintained and that I am satisfied with the Service Dept. vehicle is well maintained and that I am satisfied with the Service Dept. More

I really like Arlington Toyota. The service is great and my Service Consultant, Mike Sandelin is the best. He always explains exactly what is needed and why. I know he will only recommend service that is my Service Consultant, Mike Sandelin is the best. He always explains exactly what is needed and why. I know he will only recommend service that is actually needed. I trust him completely. He is the one of the main reasons I keep coming back to Arlington Toyota for service. My car isn't under warranty so I could go anywhere. As long as Mike is there I will return!!!! More

The service was good and the prices were ok.. The salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great experience with Tiyanna. She was very helpful as well as concerned. We need more people in the working sociecty like her. Thanks, Claudia C. More

I live in Fernandina Beach, some 40 miles away. This I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally, I just picked Arlington because it was relatively easy to get to, but was soon won over by the quality of service and friendliness. For instance, my first oil change ran overtime (they guarantee 30 minutes). I was not charged. On my last one, I was told that front brakes were getting low. I thought I heard noises, so I brought the car in. They said brakes were still good; no charge. This is an honest dealership. From the beginning, I have gone to Mike Needham for all work, and he has turned into a good friend. Wherever possible, he has steered me to work that was needed and not just "recommended." I have a stepson, living in Daytona, who has some mental disabilities and is distrustful of everyone. I introduced him to Mike and he was instantly won over by the patience and offer of help that was extended. You can't put a price on that. No one wants to pay for expensive upkeep or repairs, but if it must be done, at least one should get value for money and the feeling that it was necessary. I get that from Mike. More

Ive had many visits to the service department for routine maintenance. I will list the pros and the cons of my many visits. (cons) -simple things like tire rotation and oil changes take way too long! (ev maintenance. I will list the pros and the cons of my many visits. (cons) -simple things like tire rotation and oil changes take way too long! (even with an appointment I have waited up to 4 hours for an oil change) -some service staff are less than helpful and even borderline rude (others are very helpful) -the prices of routine maintenance are very expensive ($50-60 for an oil change and rotation are u kidding me?) (pros) -When a mistake was made by the service dept they made it right (dinged my car and repaired it and for inconvenience gave me my next oil change free) -some service staff are patient and helpful -they have a really nice lady that serves tasty hot dogs while I wait (for hours sometimes) More

I had a couple problems with my 2006 Toyota 4Runner, so I knew just the place to take it. I've been to Arlington Toyota many times and have always has exceptional service. Well this time was no different, a knew just the place to take it. I've been to Arlington Toyota many times and have always has exceptional service. Well this time was no different, actually this was the best service I have ever had. Mike Sandelin took care of me and WOW he was a joy! Very friendly, very helpful, got everything I needed and even went the extra mile! I wanted to put a licence plate on my car and have tried to find the right adjuster so it would fit. Mike did not only find the proper adjuster, he put it on for me. Mike is one of the reasons why Arlington Toyota is so special, he brings people back! Anyone looking for a place to get your vehicle serviced this is where to go. Thanks Arlington Toyota and Mike Sandelin!!! More

I brought my vehicle in for brake service per my scheduled appointment at 7 am; I asked that my vehicle be ready for pickup by 5 pm. I returned to the dealership just before 5 pm and paid for the s scheduled appointment at 7 am; I asked that my vehicle be ready for pickup by 5 pm. I returned to the dealership just before 5 pm and paid for the service at the cashier’s desk. Soon thereafter the service advisor greeted me and said my car would be up in about 5 or 10 minutes as the technician needed to complete a test drive. At about 5:20 I saw him again and asked where was my vehicle. He then told me that the service technician had broken two of the center caps on my wheels. He proceeded to take me into the service bay to show me what had happened. The car was still up on the rack and the technician was attaching the wheels – obviously not out on test drive as I had been told. It was evident that a tab on each of the center caps had been broken off during the service today and because a second tab had been previously broken, the caps would no longer stay on the wheels. It was very clear which tab had been broken today as the broken edges were virgin plastic with no dirt on them. The service advisor told me he would need to consult with the service manager about the next step. I waited another 10 minutes or so before the manager introduced himself and proceeded to outline their position that the caps were already broken when I brought my vehicle in and they were not responsible. He continued to explain that the center caps can only be broken when being pushed back on and there was no possible way the technician could have broken them when removing them; a point that I refute. All that can be said with certainty is that my vehicle arrived with four center caps attached; and should have left the service department in the same condition. What amazes me more is that the service department would take such a strong position over an insignificant item. I contacted the general manager and I accepted his offer to re-imburse me for the center caps. I just wish the service manager could have taken care of this without me having to involve the GM. More

After waiting over a month, I still can't seem to get a fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have c fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have caught that a long time ago). Never can get calls returned or accurate information and what is wrong this time. More